Claims Journal

Claims Journal

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Insurance claims industry news and analysis across litigation, fraud, AI/technology, auto, catastrophe, and policy issues.

Google Faces Mass Arbitration by Advertisers Seeking Billions
NewsApr 14, 2026

Google Faces Mass Arbitration by Advertisers Seeking Billions

Google is confronting a wave of mass arbitration claims from advertisers after two federal judges ruled its search and advertising‑technology businesses illegal monopolies. Lawyers have already signed up a sizable group of advertisers, with the first filings expected this week....

By Claims Journal
Trump Suit Over Wall Street Journal Epstein Story Dismissed
NewsApr 13, 2026

Trump Suit Over Wall Street Journal Epstein Story Dismissed

A federal judge in Miami dismissed Donald Trump’s $10 billion libel suit against the Wall Street Journal and its parent News Corp., finding the complaint failed to meet the strict actual‑malice standard for public‑figure defamation. The case centered on a 2025...

By Claims Journal
Wildfire Explosion Leads to Higher Financing Costs for Vulnerable Cities
NewsApr 13, 2026

Wildfire Explosion Leads to Higher Financing Costs for Vulnerable Cities

A University of Iowa study finds that municipalities with high wildfire risk pay about 0.36% more on municipal bonds, translating to roughly $4 billion in extra taxpayer costs between 2000 and 2022. The premium, roughly two‑thirds of the sea‑level‑rise bond premium,...

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Report: Auto Claims and Repair Becoming More Complex
NewsApr 13, 2026

Report: Auto Claims and Repair Becoming More Complex

CCC Intelligent Solutions' 2026 auto‑claims report shows that advanced vehicle technology, embedded sensors and calibration requirements are making repairs more complex. Calibration work now appears in 28.3% of repairable appraisals, up 6.5% in Q4. At the same time, consumers are...

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Mitchell: Tariffs, Technology and Parts Volatility Reshaping Auto Repair Landscape
NewsApr 10, 2026

Mitchell: Tariffs, Technology and Parts Volatility Reshaping Auto Repair Landscape

Mitchell’s 2025 analysis warns that tariffs, advancing vehicle technology, and parts‑supply volatility will dominate the auto‑collision repair market through 2026. Rising first‑party deductibles—up 3.25% in the U.S. and nearly 8% in Canada—are prompting consumers to forgo minor claims, pressuring shops...

By Claims Journal
Hippo Announces Rollout of AI-Driven Claims Workflow
NewsApr 10, 2026

Hippo Announces Rollout of AI-Driven Claims Workflow

Hippo Holdings is rolling out a scalable, AI‑driven claims workflow that replaces legacy systems with a unified digital platform. The new system features a 24/7 conversational AI agent for first notice of loss, aiming to capture over 70% of claims...

By Claims Journal
Wildfires Race Across US as Drought Spans Half the Nation
NewsApr 9, 2026

Wildfires Race Across US as Drought Spans Half the Nation

An unusually hot, snow‑free winter has accelerated the 2026 U.S. fire season, with nearly 19,000 wildfires ignited since Jan. 1—about 6,900 more than the ten‑year average. By April 1, over 1.6 million acres have burned, double the typical seasonal total, stretching firefighting assets...

By Claims Journal
Chubb Names Kevin Rampe Global Head of Claims
NewsApr 9, 2026

Chubb Names Kevin Rampe Global Head of Claims

Chubb Limited announced that senior vice president Kevin Rampe has been promoted to global head of claims, effective immediately. Rampe will retain his role as head of North America claims while taking responsibility for worldwide claims management, service, and administration....

By Claims Journal
Telenor Sued Over Claims It Exposed Myanmar Customers to Junta Repression
NewsApr 8, 2026

Telenor Sued Over Claims It Exposed Myanmar Customers to Junta Repression

A Swedish non‑profit has filed a class‑action lawsuit in Norway on behalf of more than 1,200 Myanmar citizens whose call‑log and location data were allegedly handed to the military junta by Telenor’s local subsidiary. The complaint seeks €9,000 (about $10,500)...

By Claims Journal
US Truck Rates at Highest Since 2022 Add to Inflation Pressures
NewsApr 8, 2026

US Truck Rates at Highest Since 2022 Add to Inflation Pressures

U.S. trucking operators have raised weekly per‑mile fuel surcharges to their highest level since 2022 after diesel prices jumped nearly 50% following the Iran‑related conflict. The surcharge increase adds to already rising equipment rates, which are being driven by a...

By Claims Journal
Google Adds Mental Health Tools to Gemini Chatbot After Lawsuit
NewsApr 7, 2026

Google Adds Mental Health Tools to Gemini Chatbot After Lawsuit

Alphabet’s Google announced new mental‑health safety features for its Gemini chatbot following a series of lawsuits alleging AI‑induced harm. The updates include an automatic redirect to a suicide‑prevention hotline and a “help is available” module that flags mental‑health conversations, along...

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FAA Proposes Hiring 2,300 Air Traffic Controllers in Budget Request
NewsApr 7, 2026

FAA Proposes Hiring 2,300 Air Traffic Controllers in Budget Request

The Federal Aviation Administration is proposing to hire 2,300 new air traffic controller trainees, requesting $95.4 million in its budget to address a shortfall of roughly 3,500 certified controllers. Current staffing levels are 6 % below a decade ago, forcing many controllers...

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Top 20 Vehicles Sold In United States in Q1 2026
NewsApr 6, 2026

Top 20 Vehicles Sold In United States in Q1 2026

The first quarter of 2026 reaffirmed trucks and SUVs as the U.S. market’s backbone, with Ford’s F‑Series remaining the top seller despite a 16 % drop. Chevrolet’s Silverado and Honda’s CR‑V held the second and third spots, also slipping modestly. Ram’s...

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Restaurants & Bars: Liquor Sales, Risk Transfer & Other Trends
NewsApr 2, 2026

Restaurants & Bars: Liquor Sales, Risk Transfer & Other Trends

U.S. restaurants and bars are grappling with rising food, labor and insurance costs while liquor sales shrink as fewer adults drink. Insurers are softening rates for venues where alcohol is under 40% of revenue, yet premiums stay high for high‑alcohol...

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Sole Proprietor Need Not Notify Insurer of Injury by Deadline for Workers’ Comp
NewsApr 2, 2026

Sole Proprietor Need Not Notify Insurer of Injury by Deadline for Workers’ Comp

The Pennsylvania Supreme Court held that a sole proprietor who is also the sole employee need only give a 120‑day workers’ compensation notice to the employer, not to the insurer. The ruling reversed a Commonwealth Court decision that had required...

By Claims Journal
War Risks Insurers Win Bid to Appeal UK Ruling on Jets Lost in Russia
NewsMar 31, 2026

War Risks Insurers Win Bid to Appeal UK Ruling on Jets Lost in Russia

A group of war‑risk insurers, including Chubb, Fidelis and Lloyd’s, have won permission to appeal a London High Court decision that awarded aircraft lessor AerCap just over $1 billion in damages for jets stranded in Russia. The original claim sought roughly...

By Claims Journal
Axios Software Tool Used by Millions Compromised in Hack
NewsMar 31, 2026

Axios Software Tool Used by Millions Compromised in Hack

Axios, a widely used NPM client for HTTP requests, was compromised after a hacker breached a maintainer's GitHub account and published malicious versions. The package, downloaded roughly 80 million times weekly, could deliver payloads to Windows, macOS and Linux machines. By...

By Claims Journal
Ex-Deutsche Bank Manager Sues Bank for at Least $624 Million
NewsMar 31, 2026

Ex-Deutsche Bank Manager Sues Bank for at Least $624 Million

Former Deutsche Bank asset‑wealth head Michele Faissola and four ex‑colleagues sued the lender in a London court for at least £473 million ($624 million), part of a broader claim of £664 million ($877 million). The lawsuit alleges they were wrongly blamed in a 2013...

By Claims Journal
Depreciation on ACV Is OK, Court Says in Knocking Down Class Action Vs. Cincinnati
NewsMar 30, 2026

Depreciation on ACV Is OK, Court Says in Knocking Down Class Action Vs. Cincinnati

The U.S. 6th Circuit Court of Appeals upheld a property insurer's right to apply depreciation to actual cash value (ACV) payments, confirming that clear policy language governs such deductions. The ruling dismissed a proposed class‑action by Florida‑based Schoening Properties, which...

By Claims Journal
HLDI: Safety Benefits Stack up From Driver Assistance Features
NewsMar 30, 2026

HLDI: Safety Benefits Stack up From Driver Assistance Features

A new Highway Loss Data Institute study shows driver‑assistance technologies are cutting insurance claims on Mazda models from 2015‑2023. The simplest bundle—front automatic emergency braking—reduced property‑damage liability claims by 13% and bodily‑injury liability claims by 9%. More comprehensive bundles that...

By Claims Journal
Ex-Brookfield VP Claims Wrongful Firing Over Charlie Kirk Post
NewsMar 30, 2026

Ex-Brookfield VP Claims Wrongful Firing Over Charlie Kirk Post

Former Brookfield Asset Management senior vice president Jennifer Kipley filed a lawsuit alleging wrongful termination after an Instagram post referencing Charlie Kirk and Donald Trump. She contends the post, made on a personal account, was misinterpreted and triggered an online...

By Claims Journal
Toyota’s China JVs Recall 560,000 SUVs Over Seat Safety Risk
NewsMar 27, 2026

Toyota’s China JVs Recall 560,000 SUVs Over Seat Safety Risk

Toyota’s Chinese joint ventures are recalling more than 560,000 SUVs after regulators identified a faulty second‑row seat‑back adjuster spring that may not lock during a crash. The recall covers 317,990 Highlander models and 242,170 Crown Kluger SUVs built between July 2021 and...

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Crypto ‘Insurance’ Might Not Protect You From Theft
NewsMar 27, 2026

Crypto ‘Insurance’ Might Not Protect You From Theft

A Coinbase One subscriber lost nearly $100,000 in Bitcoin and discovered the advertised $1 million protection did not apply because required security settings were not enabled. The incident exposes how crypto "insurance" products from Coinbase, Crypto.com, Nexus Mutual and MetaMask contain...

By Claims Journal
Car Insurer First Central Is Said to Tap Banks for London IPO
NewsMar 27, 2026

Car Insurer First Central Is Said to Tap Banks for London IPO

First Central Group Ltd., a UK motor and home insurer serving 1.5 million customers, has engaged Deutsche Bank and UBS to advise on a potential London IPO that could value the company at roughly £1 billion ($1.3 billion). The insurer reported 2024 gross...

By Claims Journal
DOJ Sues SeaWorld’s Parent Company for Disability Discrimination
NewsMar 27, 2026

DOJ Sues SeaWorld’s Parent Company for Disability Discrimination

The U.S. Justice Department has filed a lawsuit against United Parks & Resorts Inc., the parent of SeaWorld, alleging that its policy banning wheeled walkers with seats violates the Americans with Disabilities Act. The complaint cites a pattern of discrimination...

By Claims Journal
Forecast Calls for 11–16 Named Storms, 2-4 Major Atlantic Hurricanes
NewsMar 25, 2026

Forecast Calls for 11–16 Named Storms, 2-4 Major Atlantic Hurricanes

AccuWeather projects a near‑ to below‑historical‑average Atlantic hurricane season in 2026, forecasting 11 to 16 named storms, four to seven hurricanes and two to four major hurricanes. The outlook anticipates three to five direct U.S. impacts and falls below the...

By Claims Journal
Crawford & Company Names Swain President & CEO
NewsMar 25, 2026

Crawford & Company Names Swain President & CEO

Bruce Swain has been appointed permanent president and CEO of Crawford & Company after serving as interim since Jan. 1. The promotion follows the firm’s recent launch of a new global operating structure that splits the business into U.S. and International...

By Claims Journal
From Skill to System: The Next Chapter in Insurance Claims Negotiation
NewsMar 25, 2026

From Skill to System: The Next Chapter in Insurance Claims Negotiation

Insurance claims negotiators are moving from relying on individual talent to building systematic, data‑driven processes. The article argues that inconsistent outcomes stem from a lack of shared standards, metrics, and feedback loops rather than skill deficits. Plaintiff firms already use...

By Claims Journal
Takeda, Lilly Rejected by Supreme Court on Actos Fraud Lawsuit
NewsMar 23, 2026

Takeda, Lilly Rejected by Supreme Court on Actos Fraud Lawsuit

The U.S. Supreme Court denied Takeda Pharmaceutical and Eli Lilly’s request to block a racketeering lawsuit, allowing a class action alleging the companies concealed Actos’s link to bladder cancer to proceed. The suit targets tens of thousands of insurers and other...

By Claims Journal
Cyclone Forces Mine Closures as Winds Lash North Australia
NewsMar 20, 2026

Cyclone Forces Mine Closures as Winds Lash North Australia

Tropical Cyclone Narelle hit northern Queensland with 195 km/h winds, forcing Rio Tinto to temporarily close its Amrun and Andoom bauxite mines, which together produce about 30 million tonnes annually. South32 also shut the world’s largest manganese mine on Groote Eylandt...

By Claims Journal
Ex-Trader Suing Deutsche Bank Wants £500 Million in Paschi Case
NewsMar 20, 2026

Ex-Trader Suing Deutsche Bank Wants £500 Million in Paschi Case

Former Deutsche Bank executive Michele Faissola is suing the bank in the UK for up to £500 million, alleging the lender damaged his career over the Monte dei Paschi scandal. Deutsche Bank disclosed that four ex‑employees have filed claims totalling over...

By Claims Journal
McDonald’s Must Face Black Ex-Execs’ Harassment, Retaliation Claims
NewsMar 19, 2026

McDonald’s Must Face Black Ex-Execs’ Harassment, Retaliation Claims

A federal judge in Chicago ruled that two former McDonald’s vice presidents can pursue hostile‑work‑environment claims after alleging racial slurs and retaliation, while dismissing their promotion‑discrimination claims for insufficient evidence. The plaintiffs, Black women, say they were demoted and ultimately...

By Claims Journal
Even Low-Risk Homes Are Caught Up in California’s Climate Insurance Crisis
NewsMar 16, 2026

Even Low-Risk Homes Are Caught Up in California’s Climate Insurance Crisis

California’s wildfire‑driven insurance crisis is spilling into low‑risk neighborhoods as private carriers withdraw, pushing tens of thousands onto the state‑run FAIR Plan. Enrollment in the FAIR Plan surged 43% between September 2024 and December 2025, and 14% of its policies now cover...

By Claims Journal
Lucid Unveils Steering Wheel-Free Robotaxi Concept, Taking Aim at Tesla’s Cybercab
NewsMar 16, 2026

Lucid Unveils Steering Wheel-Free Robotaxi Concept, Taking Aim at Tesla’s Cybercab

Lucid unveiled a two‑seater robotaxi concept without a steering wheel or pedals, alongside new self‑driving subscription plans ranging from $69 to $199 per month. The vehicle promises 40% lower operating costs and an efficiency of about 5.5 miles per kilowatt‑hour,...

By Claims Journal
Starbucks May Be Neglecting Labor Dispute Risks, Shareholders Warn
NewsMar 16, 2026

Starbucks May Be Neglecting Labor Dispute Risks, Shareholders Warn

Proxy advisors ISS and Glass Lewis warned Starbucks shareholders that the company may be overlooking significant labor‑dispute risks after dissolving its dedicated labor oversight committee. The firm faces ongoing union activity, a recent $38.9 million settlement over schedule‑law violations, and rotating...

By Claims Journal
Viatris Settles Lawsuit Over Use of Woman’s ‘Immortal’ Cells to Power Drug Research
NewsMar 16, 2026

Viatris Settles Lawsuit Over Use of Woman’s ‘Immortal’ Cells to Power Drug Research

Viatris agreed to dismiss the Henrietta Lacks estate lawsuit with prejudice, ending claims that the company used HeLa cells without permission in its herpes drug Denavir and depression treatment Mylan‑Mirtazapine. The settlement details were kept confidential. This resolution follows similar...

By Claims Journal
IIHS: Fleets Saw Sharp Drop in Collisions, Wear After Adopting GPS‑Based Speed Tech
NewsMar 13, 2026

IIHS: Fleets Saw Sharp Drop in Collisions, Wear After Adopting GPS‑Based Speed Tech

The Insurance Institute for Highway Safety (IIHS) studied fleets that adopted active intelligent speed assistance (ISA) and found a 30% drop in preventable collisions, alongside reduced vehicle wear, better fuel economy, and dramatically improved Compliance, Safety, Accountability scores. ISA uses...

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Unconditional Payments Interrupt Prescription for Louisiana First-Party Claims
NewsMar 13, 2026

Unconditional Payments Interrupt Prescription for Louisiana First-Party Claims

The Louisiana Supreme Court ruled that unconditional payments restart the two‑year prescriptive period for first‑party insurance claims, even when the insurer becomes insolvent and the claim moves to the Louisiana Insurance Guaranty Association (LIGA). The decision arose from a Hurricane...

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Gen Digital Overturns $481M Patent Award on Columbia University Lawsuit
NewsMar 12, 2026

Gen Digital Overturns $481M Patent Award on Columbia University Lawsuit

A U.S. Court of Appeals for the Federal Circuit overturned a $481 million verdict that Columbia University had secured against Gen Digital for alleged infringement of cybersecurity patents. The appellate panel said the six patents may be invalid because they cover...

By Claims Journal
Bankers Gain a New Route to Huge Payouts From UK Tribunals
NewsMar 12, 2026

Bankers Gain a New Route to Huge Payouts From UK Tribunals

The UK Labour government will remove the £118,223 cap on unfair‑dismissal awards from January 1, 2027, a change embedded in the Employment Rights Act. While intended to curb complex, multi‑issue claims, the uncapped regime is expected to boost high‑value lawsuits, especially...

By Claims Journal
Air Pollution From Wildfires Linked to Higher Rate Of Stroke
NewsMar 11, 2026

Air Pollution From Wildfires Linked to Higher Rate Of Stroke

Researchers analyzing New Jersey stroke registry data found that short‑term exposure to wildfire‑derived air pollution in June‑July 2023 coincided with a higher stroke rate and greater severity. Ozone peaked at 136 ppb and PM2.5 at 211 µg/m³, far above typical levels, and...

By Claims Journal
Meta, Google Pivot in Addiction Trial to Accuser’s Home Life
NewsMar 10, 2026

Meta, Google Pivot in Addiction Trial to Accuser’s Home Life

Meta Platforms and Google are defending themselves in a landmark Los Angeles trial accusing them of fostering social‑media addiction in a 20‑year‑old plaintiff. Both companies plan to introduce the plaintiff’s therapists and school officials as witnesses to argue her mental‑health...

By Claims Journal
Report Shows Wind Turbines Are The Biggest Driver of Offshore Claims
NewsMar 10, 2026

Report Shows Wind Turbines Are The Biggest Driver of Offshore Claims

A new AXIS Capital report finds wind turbines account for 57% of offshore loss claims. Drive‑train component damage makes up two‑thirds of turbine‑related claims, while inter‑array cables represent 14% with a $6.8 million average cost. Foundation claims are the third‑largest driver...

By Claims Journal
Report Signals Shift in Demographics of Policyholders, Claims Service Expectations
NewsMar 9, 2026

Report Signals Shift in Demographics of Policyholders, Claims Service Expectations

Sedgwick’s 2025 Loss Adjusting Insights Report reveals that Millennials and Gen Z now dominate insurance purchases, yet only 32% of Gen Z homeowners are very satisfied with their carriers. Younger policyholders demand flexible, digital‑first coverage and transparent communication, while 54% have switched...

By Claims Journal
Judge Approves Pfizer, SEC Settlement Tied to Insider Trading at Cohen Hedge Fund
NewsMar 9, 2026

Judge Approves Pfizer, SEC Settlement Tied to Insider Trading at Cohen Hedge Fund

A Manhattan federal judge approved a $29 million payment to Pfizer, resolving the drugmaker's dispute with the SEC over the 2013 insider‑trading settlement involving SAC Capital Management. The award comes from the $75.2 million portion of SAC’s $601.8 million settlement tied to illegal...

By Claims Journal
Severe Storms in Kansas Lead to $879 Million in Insurance Claims in 2025
NewsMar 6, 2026

Severe Storms in Kansas Lead to $879 Million in Insurance Claims in 2025

Severe storms across Kansas generated $879 million in insurance claims for 2025, nearly doubling the payout from 2023. More than 82,000 individual claims were filed, marking a 99% increase in claim volume. Wichita’s Sedgwick County alone accounted for over one‑third of...

By Claims Journal
Westchester Close to Settling $230M-Plus Hurricane Condo Claim
NewsMar 6, 2026

Westchester Close to Settling $230M-Plus Hurricane Condo Claim

Westchester Surplus Lines Insurance is nearing a settlement with the Portofino condominium association over a hurricane claim that originally sought more than $230 million. The dispute began with a modest $6.5 million proof of loss, which later ballooned to a $233 million appraisal...

By Claims Journal
Sedgwick: European Product Recalls Rose Again Last Year
NewsMar 5, 2026

Sedgwick: European Product Recalls Rose Again Last Year

Sedgwick’s 2026 State of the Nation Product Safety and Recall Index shows European recall events hit a record 15,608 in 2025, up from 14,484 in 2024. Every sector except medical devices posted year‑over‑year growth, with automotive and consumer‑product sub‑sectors jumping...

By Claims Journal
Taxi Insurer Failed to Defend Uber in Crash Cases, Judge Says
NewsMar 4, 2026

Taxi Insurer Failed to Defend Uber in Crash Cases, Judge Says

U.S. District Judge Analisa Torres ruled that American Transit Insurance Co. (ATIC) breached its duty to defend Uber Technologies in 23 crash lawsuits, ordering the insurer to pay damages and Uber’s legal fees. ATIC, New York’s largest taxi insurer, has...

By Claims Journal