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Customer experience, CRM and digital workplace news impacting sales.

MozCon New York 2026
NewsApr 13, 2026

MozCon New York 2026

Moz is hosting MozCon New York 2026, a single‑track, one‑day SEO and digital‑marketing conference on July 14 in Midtown Manhattan. The agenda covers SEO strategy, content marketing, data‑driven tactics, and AI’s impact on search, delivering actionable frameworks and networking sessions....

By CMSWire » CRM/Customer Experience
Where Contact Center AI Is Actually Headed
NewsApr 10, 2026

Where Contact Center AI Is Actually Headed

A recent analysis shows 88% of contact centers have deployed AI, yet only a quarter see it working daily. The gap stems from legacy platform architectures that create integration complexity, cited by 54% of CX leaders as the top barrier....

By CMSWire » CRM/Customer Experience
Storyblok JoyConf Mainz 2026
NewsApr 9, 2026

Storyblok JoyConf Mainz 2026

Storyblok’s JoyConf 2026 will take place October 28‑29 in Mainz, Germany, gathering developers, marketers and digital innovators to explore AI‑driven content strategy. The two‑day conference will be held at the Rheingoldhalle near Frankfurt Airport and is open to senior leaders seeking...

By CMSWire » CRM/Customer Experience
AMO Summit New York 2026
NewsApr 7, 2026

AMO Summit New York 2026

The AMO Summit New York 2026 will take place October 20‑21 at The Times Center, gathering over 225 media operators and senior executives from B2B and B2C sectors. The two‑day event will explore emerging business models, audience‑engagement tactics, AI‑driven technology,...

By CMSWire » CRM/Customer Experience
MMA POSSIBLE Miami Beach 2026
NewsApr 2, 2026

MMA POSSIBLE Miami Beach 2026

The MMA POSSIBLE 2026 marketing conference will run April 27‑29, 2026 at the Miami Beach Convention Center. Organized by MMA and Hyve, the three‑day event gathers senior leaders from brands, agencies, media, and technology to shape future marketing strategies. Attendees...

By CMSWire » CRM/Customer Experience
Elevate’26 Customer Experience Summit Orlando 2026
NewsApr 1, 2026

Elevate’26 Customer Experience Summit Orlando 2026

The Elevate’26 Customer Experience Summit will convene senior marketing, product and CX leaders in Orlando, Florida on April 13‑14, 2026. Lead sponsor Airship will showcase its AI‑powered, mobile‑first CX platform alongside a lineup of keynote sessions, customer case studies, and...

By CMSWire » CRM/Customer Experience
Conversational AI & Customer Experience Summit Singapore 2026
NewsApr 1, 2026

Conversational AI & Customer Experience Summit Singapore 2026

The Conversational AI & Customer Experience Summit (CACES) will convene on May 15, 2026 in Singapore, organized by Altrusia, to examine how conversational AI reshapes customer experience across the APAC region. The one‑day event covers emerging NLP and machine‑learning trends,...

By CMSWire » CRM/Customer Experience
Acquia Engage Denver 2026
NewsMar 30, 2026

Acquia Engage Denver 2026

Acquia Engage Denver 2026, the company’s North American flagship conference, will take place April 27‑28 at the Gaylord Rockies Resort. The two‑day event gathers digital leaders, marketers, and technical practitioners to explore AI‑driven digital strategies, platform innovations, and security‑focused ecosystems....

By CMSWire » CRM/Customer Experience
Forrester B2B Summit North America Phoenix 2026
NewsMar 30, 2026

Forrester B2B Summit North America Phoenix 2026

Forrester’s annual B2B Summit will convene senior revenue leaders in Phoenix from April 26‑29, 2026, focusing on AI‑driven go‑to‑market transformation. The event promises research‑backed frameworks to align marketing, sales, product, and customer‑success teams for measurable growth. Sessions cover unified GTM...

By CMSWire » CRM/Customer Experience
Why Your AI Media Stack Is Leaking Revenue — And What Fixes It
NewsMar 27, 2026

Why Your AI Media Stack Is Leaking Revenue — And What Fixes It

Many B2B marketers have invested in AI-driven bidding, dashboards, and attribution tools, yet revenue gaps persist. Jonathan Prantner of OneMagnify explains that the root cause is fragmented data foundations rather than the AI tools themselves. He introduces an AI‑native media...

By CMSWire » CRM/Customer Experience
EGain Solve London 2026
NewsMar 25, 2026

EGain Solve London 2026

eGain Solve London 2026, a two‑day conference on May 6‑7, will convene senior CX and IT leaders at the Sofitel London Heathrow to explore AI‑powered knowledge management and customer‑experience automation. The agenda features keynote speeches, product demos, Global 2000 case studies, and...

By CMSWire » CRM/Customer Experience
Canto Content Innovation Summit 2026
NewsMar 25, 2026

Canto Content Innovation Summit 2026

Canto’s Content Innovation Summit 2026 is a free, one‑day virtual event on April 28, 2026, aimed at marketing, creative, and technology professionals. The summit will explore scaling content operations, human‑centered storytelling, AI‑driven workflow automation, and ecosystem management for multichannel distribution....

By CMSWire » CRM/Customer Experience
What Your CFO Really Thinks About Your Marketing Numbers: The 3 Metrics That Change Everything
NewsMar 24, 2026

What Your CFO Really Thinks About Your Marketing Numbers: The 3 Metrics That Change Everything

Marketing teams often present engagement‑centric decks that fail to resonate with finance. Alchemer’s CFO and CMO jointly released a guide that translates marketing performance into the three financial metrics CFOs care about: customer lifetime value, customer acquisition cost, and churn....

By CMSWire » CRM/Customer Experience
AI Adoption Roadmap: The Tech Traps Nobody Is Talking About
NewsMar 23, 2026

AI Adoption Roadmap: The Tech Traps Nobody Is Talking About

The webinar highlights that most customer‑experience (CX) stacks weren’t designed for today’s breakneck AI model releases, leaving teams torn between costly full‑stack rebuilds or fragile bolt‑on solutions. Both approaches are described as traps that delay value and increase risk. TTEC...

By CMSWire » CRM/Customer Experience