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Customer experience, CRM and digital workplace news impacting sales.

Clay Sculpt San Francisco 2026
NewsMay 15, 2026

Clay Sculpt San Francisco 2026

Clay’s Sculpt conference will convene go‑to‑market leaders in San Francisco on October 8‑9, 2026. The one‑day event spotlights AI‑driven pipeline strategies, revenue and sales operations, and marketing demand generation. Attendees can expect expert talks, roundtables and interactive sessions that deliver practical tactics...

By CMSWire » CRM/Customer Experience
Agents Like AI! But Why? Find Out How to Implement, Build Trust and Deliver Results
NewsMay 14, 2026

Agents Like AI! But Why? Find Out How to Implement, Build Trust and Deliver Results

SuccessKPI is hosting a live webinar on May 27, 2026 that examines how artificial‑intelligence can transform the contact‑center agent experience. Research cited in the event shows 88% of companies see higher agent satisfaction after AI implementation, driven by reduced repetitive...

By CMSWire » CRM/Customer Experience
Arc XP Connect London 2026
NewsMay 5, 2026

Arc XP Connect London 2026

Arc XP Connect 2026 is an invitation‑only executive forum held on June 10 in London for senior media leaders. The one‑day event will explore monetization tactics, audience‑engagement strategies, and AI‑driven organizational transformation. Participants will hear case studies from The Washington...

By CMSWire » CRM/Customer Experience
AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn't)
NewsMay 5, 2026

AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn't)

Customer experience (CX) leaders at REI and Hyatt are moving beyond blanket AI deployments, opting for intentional, data‑driven automation. They differentiate between AI that simply resolves issues and AI that actively retains customers, using a framework that maps readiness across...

By CMSWire » CRM/Customer Experience
Customer Contact Week Europe Amsterdam 2026
NewsMay 5, 2026

Customer Contact Week Europe Amsterdam 2026

Customer Contact Week (CCW) Europe 2026 will take place in Amsterdam from October 5‑7, gathering senior CX and contact‑center leaders at the waterfront Passenger Terminal. The conference features over 250 speakers across 125 sessions, covering AI, automation, journey design, data‑driven decision‑making,...

By CMSWire » CRM/Customer Experience
Sprinklr CX Connect New York 2026
NewsMay 5, 2026

Sprinklr CX Connect New York 2026

Sprinklr CX Connect 2026 convenes senior marketing, customer experience and service leaders on June 4 in New York’s Convene 237 Park. The half‑day event focuses on AI‑driven innovation, digital ecosystem transformation, and emerging business models reshaping brand‑consumer interactions. Attendees will engage in peer networking,...

By CMSWire » CRM/Customer Experience
Cloudflare Connect San Francisco 2026
NewsApr 30, 2026

Cloudflare Connect San Francisco 2026

Cloudflare Connect San Francisco 2026 will run Oct. 19‑23 at Moscone West, drawing more than 2,500 security, networking and AI professionals. The five‑day conference features over 100 technical sessions, keynotes, and hands‑on labs through Cloudflare University. Attendees can explore new connectivity strategies,...

By CMSWire » CRM/Customer Experience
Engage Customer Summit London 2026
NewsApr 29, 2026

Engage Customer Summit London 2026

The Engage Customer Summit 2026 will take place in London on October 7‑8, drawing more than 3,000 senior customer‑experience professionals and 150 exhibitors. Organized over two days, the event splits its agenda between addressing today’s service pressures and exploring future trends...

By CMSWire » CRM/Customer Experience
MAD Fest London 2026
NewsApr 22, 2026

MAD Fest London 2026

MAD Fest London 2026 will run July 7‑9 at the Old Truman Brewery, drawing more than 15,000 senior marketers, agency leaders and brand innovators. The invite‑only festival is organized around “The Human Touch,” pairing buyers and suppliers to foster high‑quality connections....

By CMSWire » CRM/Customer Experience
BrightonSEO San Diego 2026
NewsApr 21, 2026

BrightonSEO San Diego 2026

BrightonSEO returns to San Diego for its fourth U.S. edition, running September 15‑16, 2026 at the San Diego Convention Center. Organizers anticipate more than 1,500 attendees from the United States and abroad. The two‑day agenda blends expert‑led workshops, keynote talks...

By CMSWire » CRM/Customer Experience
How Marketing Teams Can Take Control of the Web Experience
NewsApr 16, 2026

How Marketing Teams Can Take Control of the Web Experience

Veo migrated its website to Webflow, handing full control of page creation and updates to its marketing team across eight localized markets. The shift eliminated developer bottlenecks, allowing campaigns to launch at speed. Personalized, localized pages outperformed generic versions by...

By CMSWire » CRM/Customer Experience
MozCon New York 2026
NewsApr 13, 2026

MozCon New York 2026

Moz is hosting MozCon New York 2026, a single‑track, one‑day SEO and digital‑marketing conference on July 14 in Midtown Manhattan. The agenda covers SEO strategy, content marketing, data‑driven tactics, and AI’s impact on search, delivering actionable frameworks and networking sessions....

By CMSWire » CRM/Customer Experience
Where Contact Center AI Is Actually Headed
NewsApr 10, 2026

Where Contact Center AI Is Actually Headed

A recent analysis shows 88% of contact centers have deployed AI, yet only a quarter see it working daily. The gap stems from legacy platform architectures that create integration complexity, cited by 54% of CX leaders as the top barrier....

By CMSWire » CRM/Customer Experience
Storyblok JoyConf Mainz 2026
NewsApr 9, 2026

Storyblok JoyConf Mainz 2026

Storyblok’s JoyConf 2026 will take place October 28‑29 in Mainz, Germany, gathering developers, marketers and digital innovators to explore AI‑driven content strategy. The two‑day conference will be held at the Rheingoldhalle near Frankfurt Airport and is open to senior leaders seeking...

By CMSWire » CRM/Customer Experience
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