AI Adoption Roadmap: The Tech Traps Nobody Is Talking About
The webinar highlights that most customer‑experience (CX) stacks weren’t designed for today’s breakneck AI model releases, leaving teams torn between costly full‑stack rebuilds or fragile bolt‑on solutions. Both approaches are described as traps that delay value and increase risk. TTEC Digital introduces an AI Gateway—a vendor‑agnostic intelligence layer—that lets organizations plug best‑of‑breed AI from Google, Amazon, Microsoft and others into existing platforms such as Avaya, Cisco, Genesys, NiCE, and Five9. Attendees will learn how the gateway enables rapid testing and scaling without overhauling their infrastructure.
Breaking the Martech Value Plateau
Most organizations tap only 57% of their primary martech platform’s capabilities, leaving nearly half of their investment idle. The shortfall is attributed to strategic misalignment rather than technology limitations. Platforms like Adobe Experience Cloud offer real‑time AI‑driven personalization, yet many...
LavaCon Content Strategy Conference Charlotte 2026
The LavaCon Content Strategy Conference will convene in Charlotte, North Carolina, from October 25‑28, 2026. Over 70 sessions and hands‑on workshops will explore content strategy, operations, technical communication, and a dedicated AI track. Attendees include senior content strategists, documentation managers,...
How CX Teams Are Adding AI Without Starting Over
Customer experience (CX) leaders face pressure to modernize while avoiding disruptive full‑platform migrations. A growing number are choosing to layer AI on top of existing tools such as Zendesk instead of replatforming. Using Kustomer’s AI‑powered overlay, teams gain automation, smarter...
Gartner Marketing Symposium/Xpo London 2026
Gartner’s Marketing Symposium/Xpo will convene senior marketing leaders in London on May 11‑12, 2026. The two‑day event emphasizes AI, growth strategy, and customer experience across brand activation, CMO leadership, and demand generation. Attendees will participate in data‑driven sessions, workshops, and the exclusive...
The Repeat Contact Problem: The Back-Office Answer
Contact centers are achieving agent performance targets, yet customers keep calling back. Research from Aberdeen shows the bottleneck lies after the interaction, in back‑office processes rather than front‑line agents. The article explains how linking operational data to agent workflows and...
Gartner Customer Service & Support Conference Denver 2026
Gartner’s Customer Service & Support Conference will convene in Denver from November 4‑6, 2026, gathering service leaders, technology providers, and analysts. The two‑day event emphasizes extracting ROI from AI investments, positioning service as a growth engine, and redefining success metrics...
Contact Centre Strategies Summit Toronto 2026
The Contact Centre Strategies Summit Toronto 2026 will take place February 24‑25 at the Old Mill Toronto Hotel, offering both in‑person and virtual attendance. Organized by Strategy Institute, the two‑day event targets leaders from financial services, retail, telecom, healthcare, public...