Forrester Generative AI

Forrester Generative AI

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Forrester's insights on generative AI trends and research

Is AI Visibility Your 2026 Imperative? Learn How To Achieve It At B2B Summit
NewsMar 25, 2026

Is AI Visibility Your 2026 Imperative? Learn How To Achieve It At B2B Summit

AI answer engines such as Microsoft Copilot, ChatGPT, and Google AI Mode are rapidly becoming the primary research tool for B2B buyers, moving inquiries off‑site and creating a "visibility vacuum" for marketers. This shift erodes traditional signals like keyword volume,...

By Forrester Generative AI
Human Insight, Amplified: How Forrester Is Reinventing Research For The AI Era
NewsMar 12, 2026

Human Insight, Amplified: How Forrester Is Reinventing Research For The AI Era

Forrester announced that its generative‑AI research assistant, Forrester AI, is now available as a native Microsoft Teams app, bringing proprietary insights directly into users' daily workspaces. The tool is trained exclusively on Forrester’s own data and analyst expertise, positioning it...

By Forrester Generative AI
Agentic Software Development: Defining The Next Phase Of AI‑Driven Engineering Tools
NewsMar 2, 2026

Agentic Software Development: Defining The Next Phase Of AI‑Driven Engineering Tools

Agentic software development (ASD) marks a shift from AI‑assisted coding to AI agents that can plan, generate, test, and document software across the entire development lifecycle. These agents operate with a degree of autonomy, handling tasks from design artifacts to...

By Forrester Generative AI
AI Will Rewrite Employee Experience. Deep Listening Shows How
NewsFeb 6, 2026

AI Will Rewrite Employee Experience. Deep Listening Shows How

In this episode, the host explores how AI-driven deep listening is set to transform employee experience (EX) by turning the digital exhaust from tools like Teams into real‑time, emotion‑aware insights. The discussion highlights the limitations of traditional surveys, the ability...

By Forrester Generative AI
AI Can Make You Multilingual Overnight — Or Create Chaos Just As Fast
NewsFeb 5, 2026

AI Can Make You Multilingual Overnight — Or Create Chaos Just As Fast

The episode explores how generative AI and machine translation are reshaping enterprise localization, turning multilingual content from a niche function into a pervasive capability across all business units. It warns that treating AI translation as a simple toggle leads to...

By Forrester Generative AI
Machines Are Your Content’s New Audience
NewsFeb 3, 2026

Machines Are Your Content’s New Audience

The episode explores how AI is reshaping content creation and consumption, introducing the new Business‑to‑Agent (B2A) model alongside B2B and B2C. It highlights that while many firms adopt generative AI, legacy workflows and siloed repositories limit impact, leading to wasteful,...

By Forrester Generative AI
The State Of GenAI And Consumers For 2026
NewsJan 30, 2026

The State Of GenAI And Consumers For 2026

The episode examines the rapid rise of consumer generative AI (GenAI), noting that three years after ChatGPT’s launch, 38 % of U.S. consumers have used GenAI and usage is set to outpace smartphone adoption due to low barriers and integration into...

By Forrester Generative AI
It’s People All The Way Down
NewsJan 29, 2026

It’s People All The Way Down

The episode argues that despite the hype around autonomous AI agents, real commerce and AI interactions ultimately hinge on people. It outlines how ad‑ and commerce‑funded AI tools must keep humans central, warns that agent‑to‑agent workflows become opaque operations challenges,...

By Forrester Generative AI
Manage the Emerging Costs of Agentic Commerce by Taking a Cue From Drop Shipping Strategy
NewsJan 28, 2026

Manage the Emerging Costs of Agentic Commerce by Taking a Cue From Drop Shipping Strategy

The episode examines the emerging costs of "agentic commerce"—shopping experiences that happen inside answer engines like ChatGPT—highlighting OpenAI’s 4% fee for Shopify merchants and the resulting 7%+ transaction cost when using native checkout. It draws parallels to early drop‑shipping, urging...

By Forrester Generative AI
The State Of Business Buying: Risk-Averse Buyers Demand Proof, Not Promises
NewsJan 21, 2026

The State Of Business Buying: Risk-Averse Buyers Demand Proof, Not Promises

The episode examines how heightened economic uncertainty and the rise of generative AI are reshaping B2B purchasing, with buyers demanding verifiable proof over promises. Key findings from Forrester’s 2026 Buyers’ Journey Survey reveal that 94% of buyers use AI but...

By Forrester Generative AI
Conversational Banking: The New Gateway to Digital Banking Experiences
NewsJan 19, 2026

Conversational Banking: The New Gateway to Digital Banking Experiences

Conversational banking is evolving from simple chatbots into a core, AI‑driven channel that lets customers use natural language to access services, make transactions, and receive guidance. Advances in large language models, generative AI, and emerging agentic AI are enabling context‑aware,...

By Forrester Generative AI
GenAI In European B2B Marketing: Why Hesitation Is The Real Risk
NewsJan 14, 2026

GenAI In European B2B Marketing: Why Hesitation Is The Real Risk

The episode examines how generative AI is reshaping European B2B marketing, highlighting the tension between strong enthusiasm—81% of marketers want to adopt AI—and the heavy regulatory and technical constraints of GDPR, the EU AI Act, legacy systems, and talent gaps....

By Forrester Generative AI
Vendasta Shows Why Platforms Become Operating Systems for AI Agents
NewsJan 9, 2026

Vendasta Shows Why Platforms Become Operating Systems for AI Agents

The episode explains how Vendasta pivoted from a traditional SaaS marketplace to an AI‑driven platform that functions as an operating system for digital agents, enabling SMBs and partners to automate core business tasks and deliver enterprise‑grade customer experiences. Key takeaways...

By Forrester Generative AI
IFS’s Industrial X Unleashed 2025: Opportunities And Risks In Industrial AI
NewsDec 22, 2025

IFS’s Industrial X Unleashed 2025: Opportunities And Risks In Industrial AI

The IFS Industrial X Unleashed 2025 event showcased the Loops platform, demonstrating how AI-driven digital workers and robots like Boston Dynamics' Spot can automate service requests, inspections, and predictive maintenance to cut downtime and boost productivity across manufacturing, utilities, and...

By Forrester Generative AI