From Call Center to Care Center: How Hospitals Mature in Their Approach to Patient Experience
Hospitals are moving from traditional call centers to integrated care centers to meet rising patient‑experience expectations. Fragmented legacy systems create long wait times, while AI‑driven routing, CRM/EHR integration, and omnichannel tools streamline interactions. The shift delivers measurable ROI by cutting readmissions, reducing provider burnout, and freeing clinicians for higher‑value care. Partnerships with technology firms such as CDW accelerate the transformation by providing strategy, security, and implementation expertise.
FDA Tightens Its Medical Device Cybersecurity Guidance for Manufacturers
The FDA has issued updated cybersecurity guidance for medical devices through Section 524B, imposing stricter lifecycle security requirements. Manufacturers must now provide a software bill of materials, manage component risks, and adopt secure development processes. The guidance forces hospitals, federal agencies...
How Can More Efficient Data Sharing Improve Patient Care Plans?
Health Information Exchanges (HIEs) let clinicians, pharmacists and patients securely share vital medical data electronically, boosting care speed, safety and cost efficiency. Yet each HIE often uses its own data format, leading to fragmented records when patients see multiple providers....
The Building Blocks of Data Literacy for Healthcare
Dean Burrill of CDW argues that data literacy is the foundation for trustworthy AI in healthcare. He stresses that organizations must know what data they have, its quality, and its sensitivity before feeding it into AI models. Effective data governance...
What Are Rural Healthcare IT Priorities In a Changing Funding Landscape?
Rural healthcare organizations are bracing for reduced Medicaid funding while eyeing the $10 billion‑per‑year Rural Health Transformation Program. Tight cash reserves are driving IT leaders to prioritize short‑term resilience, cost‑cutting measures and rapid‑ROI technologies such as AI‑enabled documentation, cloud migration, and...
The Connected Care Continuum: Enhancing Patient Care Across Settings
Healthcare providers are accelerating the shift toward a connected care continuum that spans hospitals, ambulatory clinics, post‑acute facilities and the home. Leaders at NewYork‑Presbyterian and PointClickCare stress that seamless, standardized data—delivered through integrated EHRs and modern APIs—must be actionable across...
CTEM for Healthcare: A Guide to Continuous Threat Exposure Management
Continuous Threat Exposure Management (CTEM) is a Gartner‑originated framework that shifts healthcare cybersecurity from periodic, patch‑centric vulnerability programs to real‑time, threat‑informed risk mitigation. CrowdStrike’s field CTO Cristian Rodriguez highlights that CTEM correlates exposures with exploitability, adversary behavior, and business impact,...
How to Address Shadow AI in Healthcare
Healthcare organizations are confronting a new wave of shadow IT, now termed shadow AI, where staff adopt generative AI tools without oversight. The article outlines three mitigation strategies: establishing robust AI governance, deploying technical guardrails such as monitoring and sandbox...
HIMSS26: Optimize Hybrid Infrastructure To Accelerate Healthcare Innovation
At HIMSS26, HealthTech highlighted the critical role of hybrid infrastructure in scaling AI initiatives across healthcare. On‑prem data centers deliver low‑latency inferencing, while the cloud supplies on‑demand compute power for flexible workloads. Leaders emphasized workload placement decisions that prioritize patient...
Understanding AI Inferencing at the Edge in Healthcare
Lenovo announced three new servers at CES 2026 designed for AI inferencing at the edge, specifically targeting healthcare environments. The devices enable large language models to run locally on low‑power hardware, cutting latency and avoiding cloud round‑trips. By processing sensor and...
HIMSS26: Understanding Clinical Care Resilience as an Ongoing Process
At HIMSS26, healthcare leaders emphasized that clinical care resilience must be an ongoing process, not a one‑time fix. Amazon Web Services highlighted the limitations of reverting to paper charting during EHR outages, noting many clinicians lack training. Sentara Health described...
HIMSS26: The Risks and Rewards of Agentic Artificial Intelligence
At HIMSS26, healthcare leaders highlighted the promise of agentic artificial intelligence to automate routine tasks such as prior authorizations, scheduling, and patient outreach. They warned that the technology’s independent decision‑making can introduce workflow risks if left unchecked. Effective deployment hinges...
HIMSS
Microsoft unveiled Dragon Copilot, an AI‑driven assistant designed to slash clinicians’ administrative workload. The tool integrates with leading electronic health record systems, using natural‑language processing to auto‑populate charts, orders, and billing codes. Demonstrated at HIMSS25, Dragon Copilot promises up to...
Create A Holistic Strategy for Hospitals
Health leaders are adopting a holistic, whole‑person strategy that treats hospital functions as an interconnected ecosystem. The article highlights three flagship initiatives: City of Hope’s AI‑driven documentation platform, UMass Memorial Health’s smart‑room virtual‑care hub, and Catholic Health’s new Patient Care...
Cloud-Based EHR Systems: Achieving Security and Migration Success
Cloud‑based electronic health records (EHR) are replacing costly on‑premises systems, as illustrated by Franciscan Health’s migration to Azure. The shift enables pay‑as‑you‑go pricing, continuous vendor‑managed software updates, and built‑in backup and disaster‑recovery capabilities. Security is now designed from the ground...
