InternetRetailing

InternetRetailing

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European retail industry publication offering news and analysis on multichannel retail and e-commerce, including omnichannel strategy, digital retail innovations and consumer trends

SubscriptionX 2026: Why Recurring Revenue, Membership and Loyalty Are Converging
NewsApr 15, 2026

SubscriptionX 2026: Why Recurring Revenue, Membership and Loyalty Are Converging

SubscriptionX 2026, held on 17 June at Convene in London, spotlights the convergence of recurring revenue, membership and loyalty as a unified growth engine for retailers. The agenda shifts focus from rapid sign‑ups to retention, margin and lifetime value, with...

By InternetRetailing
UK Subscription SMEs Lose £160k a Year to Failed Payments, New Study Shows
NewsApr 15, 2026

UK Subscription SMEs Lose £160k a Year to Failed Payments, New Study Shows

An Access PaySuite‑commissioned study of 250 UK subscription‑based SMEs finds they lose an average of £159,500 (about $204,000) each year due to failed payments, abandoned renewals and checkout friction. Transaction failures occur in 3.4% of attempts, with 55.8% never recovered,...

By InternetRetailing
Clothing and Digital Retail Outperform as Consumers Prioritise “Everyday Treats” In March
NewsApr 14, 2026

Clothing and Digital Retail Outperform as Consumers Prioritise “Everyday Treats” In March

Barclays' March Consumer Spend report shows UK shoppers shifting money toward apparel, beauty and digital subscriptions while travel and big‑ticket purchases retreat. Overall card spending rose 0.9% year‑on‑year, still lagging the 3.4% CPIH inflation rate, but essential categories posted modest...

By InternetRetailing
What UK eCommerce Brands Need to Know About Post-Brexit EU Fulfilment
NewsApr 14, 2026

What UK eCommerce Brands Need to Know About Post-Brexit EU Fulfilment

UK eCommerce brands are confronting higher costs and slower deliveries when shipping to EU customers after Brexit. Customs paperwork, import duties and the upcoming removal of the €150 ($165) exemption on July 1 2026 – replaced by a flat €3 ($3.30) duty...

By InternetRetailing
Wayfair Launches Paid Loyalty Programme for UK Shoppers
NewsApr 13, 2026

Wayfair Launches Paid Loyalty Programme for UK Shoppers

Wayfair has introduced Wayfair Rewards, a paid loyalty scheme for UK shoppers, charging an annual £20 fee (about $25). Members receive a 5% cash‑back rebate on every purchase, free standard delivery regardless of order size, and perks such as a...

By InternetRetailing
INTERVIEW: How Wayfair Uses Creators and TikTok to Drive Growth
NewsApr 9, 2026

INTERVIEW: How Wayfair Uses Creators and TikTok to Drive Growth

Wayfair is leveraging TikTok creators and influencer‑driven content to fuel its next growth phase, positioning social platforms as the primary discovery engine for home‑ware shoppers. The company pairs inspirational videos with personalized product curation, encouraging users to explore multiple style...

By InternetRetailing
OPINION: Ecommerce in 2026 – How Online Shopping Will Blend Into All Digital Experiences
NewsApr 7, 2026

OPINION: Ecommerce in 2026 – How Online Shopping Will Blend Into All Digital Experiences

E‑commerce in 2026 is defined by the convergence of content, community and shopping, moving the purchase decision from a final step to the moment of engagement. Live virtual events now serve as high‑attention windows where 80% of attendees are receptive...

By InternetRetailing
UK Retail Footfall Lifted over Easter Weekend Despite Subdued Start
NewsApr 7, 2026

UK Retail Footfall Lifted over Easter Weekend Despite Subdued Start

After a sluggish start to the quarter, the Easter bank holiday lifted UK retail footfall by 3.4% year‑on‑year, according to MRI Software. High‑street visits rose 4.1% overall, with Easter Monday alone seeing a 21.1% jump. Historic towns and coastal destinations...

By InternetRetailing
Two in Five Gen Z Brits Would Let AI Manage Their Subscriptions, Research Finds
NewsApr 1, 2026

Two in Five Gen Z Brits Would Let AI Manage Their Subscriptions, Research Finds

A Bango survey of 1,500 UK consumers reveals that 43% of Gen Z respondents would let artificial intelligence manage their subscriptions, compared with 31% across all ages. Trust in AI rises sharply among existing AI‑tool users, with 62% of those subscribers...

By InternetRetailing
UK Consumers Shift From Browsing to Intent as High‑value Home and Finance Leads Surge
NewsMar 31, 2026

UK Consumers Shift From Browsing to Intent as High‑value Home and Finance Leads Surge

Analysis of 67 million email messages shows UK consumers are becoming more selective, clicking less but converting at higher rates. The shift toward an “intent economy” is driven by cost‑of‑living pressures, prompting shoppers to focus on home improvements and financial services...

By InternetRetailing
Commerce Media ‘Firmly in the Growth Phase’, Finds SMG’s New Maturity Index
NewsMar 27, 2026

Commerce Media ‘Firmly in the Growth Phase’, Finds SMG’s New Maturity Index

SMG’s newly launched Commerce Media Network (CMN) Maturity Index reveals the sector is solidly in a growth phase, with 58% of networks classified as mid‑market and 28% reaching mature status. The Index evaluates networks across three dimensions—What (capabilities, data, inventory),...

By InternetRetailing
Riding the Rocketship: Creating a Retail Media Mindset
NewsMar 25, 2026

Riding the Rocketship: Creating a Retail Media Mindset

Retail media is rapidly evolving into a multi‑billion‑dollar growth engine, posting double‑digit expansion in key markets. The sector has shifted from a startup focus on formats and measurement to a scale‑up model demanding strategic alignment. Colin Lewis proposes that success...

By InternetRetailing
Breaching the Customer Engagement Gap: How Retail Teams Can Finally Break Free to Innovate
NewsMar 24, 2026

Breaching the Customer Engagement Gap: How Retail Teams Can Finally Break Free to Innovate

Retail and ecommerce teams face a widening gap between consumer expectations for seamless, personalized experiences and their ability to deliver due to fragmented data and cumbersome tech stacks. InternetRetailing’s new bluepaper, created with imagino, identifies these operational bottlenecks and proposes...

By InternetRetailing
OPINION: Five Forces Reshaping the Checkout in Germany
NewsMar 19, 2026

OPINION: Five Forces Reshaping the Checkout in Germany

German retailers are accelerating POS modernization as labour costs rise, regulations tighten, and consumer payment habits shift. Cash still accounts for about 35% of sales, but card usage is projected to climb to 42% within five years, while contactless and...

By InternetRetailing