McKinsey – M&A

McKinsey – M&A

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Corporate M&A strategy and integration thought-leadership.

‘Having a “Human” Bank Is Very Important’: A Conversation with Citi CEO Jane Fraser
NewsFeb 20, 2026

‘Having a “Human” Bank Is Very Important’: A Conversation with Citi CEO Jane Fraser

Citi CEO Jane Fraser emphasized that a "human" bank remains essential despite rapid digitalization. She highlighted Citi's strategy of blending technology with personal relationships to deepen client trust and improve outcomes. Fraser cited recent investments in employee training, AI‑augmented advisory...

By McKinsey – M&A