Retail TouchPoints

Retail TouchPoints

Publication
0 followers

Online publishing network covering the latest retail news and insights – topics include customer experience, digital commerce, omnichannel marketing, and retail technology best practices

Exclusive Q&A: Why Retailers Should Leverage the Power of Dynamic Pricing
NewsMar 5, 2026

Exclusive Q&A: Why Retailers Should Leverage the Power of Dynamic Pricing

Retail experts argue that dynamic pricing can help merchants offset tariff‑driven cost spikes by aligning prices with real‑time demand. The approach builds on traditional markdown optimization, extending it to continuous price adjustments across channels. Altug stresses that supply‑chain resilience—through redundancy...

By Retail TouchPoints
Preloved Fashion Meets ‘Ugly’ Food in ThredUp’s New Partnership with Misfits Market
NewsMar 2, 2026

Preloved Fashion Meets ‘Ugly’ Food in ThredUp’s New Partnership with Misfits Market

ThredUp has teamed up with grocery‑delivery startup Misfits Market to launch a Clean Out resale program that lets shoppers trade unwanted clothing for Misfits Market grocery credit. Participants generate a prepaid label, ship any apparel to ThredUp, and receive credit...

By Retail TouchPoints
Payments, Fraud and AI: Why Retailers Can’t Afford to Ignore AML in 2026
NewsMar 2, 2026

Payments, Fraud and AI: Why Retailers Can’t Afford to Ignore AML in 2026

In 2026 online retailers must broaden payment options—from e‑wallets and BNPL to crypto—while confronting a surge in money‑laundering and fraud. UK data shows £337 million in AML losses last year, with retail accounting for 49 % of fraud value. Criminals are leveraging...

By Retail TouchPoints
The Hidden Surge in Sales Promotion Fraud: What Retailers Must Prepare For in 2026
NewsFeb 27, 2026

The Hidden Surge in Sales Promotion Fraud: What Retailers Must Prepare For in 2026

Sales promotion fraud is accelerating as retailers launch richer incentives in 2026, and AI‑powered bots and synthetic identities are now automating claim submissions at scale. Fraudsters exploit loopholes in cashback, rebate and trade‑in programs, using deep‑fake receipts and coordinated “promotion...

By Retail TouchPoints
Target Leans Into Spirit of Adventure with Roller Rabbit Collab
NewsFeb 26, 2026

Target Leans Into Spirit of Adventure with Roller Rabbit Collab

Target is rolling out a limited‑time collaboration with cult‑favorite lifestyle brand Roller Rabbit on March 7, offering more than 250 items that span apparel, travel gear, home goods and new categories such as luggage and outdoor products. The collection is anchored...

By Retail TouchPoints
Reading Your Data Tea Leaves: What Your Metrics Are Really Trying to Tell You
NewsFeb 25, 2026

Reading Your Data Tea Leaves: What Your Metrics Are Really Trying to Tell You

Retailers are pouring millions into data pipelines, yet most use the insights merely to streamline operations—faster email sends, quicker inventory moves, and real‑time dashboards. The article argues that this productivity focus creates generic experiences that annoy customers. By shifting from...

By Retail TouchPoints
Meet Every Shopper Where They Are: The Retail Imperative for Multimodal, Accessible Self-Service
NewsFeb 23, 2026

Meet Every Shopper Where They Are: The Retail Imperative for Multimodal, Accessible Self-Service

Self-service technology now appears in checkout lanes, lockers, ordering tablets, and payment devices across retail environments. Many of these systems remain single‑mode, assuming shoppers can see, hear, and touch without assistance, which excludes a growing segment of customers. Multimodal, accessible...

By Retail TouchPoints
Designing a Smarter Logistics Network: The Hidden Growth Lever Most New Brands Overlook
NewsFeb 20, 2026

Designing a Smarter Logistics Network: The Hidden Growth Lever Most New Brands Overlook

Emerging retail brands are shifting logistics from a cost center to a strategic growth lever by redesigning their middle‑mile networks. AI‑driven consolidation, real‑time routing and intelligent zone‑skipping cut empty miles and reduce touchpoints, directly lowering operating costs. Faster, more predictable...

By Retail TouchPoints
Associated Wholesale Grocers Adopts Forecasting and Fresh Optimization Solution
NewsFeb 19, 2026

Associated Wholesale Grocers Adopts Forecasting and Fresh Optimization Solution

Associated Wholesale Grocers (AWG) has chosen Relex’s forecasting and fresh‑product optimization platform to improve distribution‑center planning across its extensive network. The solution targets the cooperative’s 1,100 supermarket members operating in 3,500 locations across 33 states, aiming to boost forecast accuracy,...

By Retail TouchPoints
Ebay to Acquire Depop Resale Fashion Marketplace for $1.2 Billion
NewsFeb 18, 2026

Ebay to Acquire Depop Resale Fashion Marketplace for $1.2 Billion

eBay agreed to buy Depop from Etsy for $1.2 billion in cash, with the deal slated to close in Q2 2026. Depop, a social‑centric C2C fashion marketplace, will keep its brand and culture after the acquisition. The purchase follows Etsy’s 2021 $1.6 billion...

By Retail TouchPoints
Amazon Proposes Second Big-Box Store for Chicago Area
NewsFeb 17, 2026

Amazon Proposes Second Big-Box Store for Chicago Area

Amazon has submitted a proposal to build a 225,000‑square‑foot retail store in Oak Brook, Illinois, alongside a 150,000‑square‑foot Ashley Furniture flagship. The project would be the second Amazon big‑box location in the Chicago metro after the Orland Park store cleared...

By Retail TouchPoints
PetSmart Celebrates the Unconditional Love of Pet Parents on Valentine’s Day
NewsFeb 10, 2026

PetSmart Celebrates the Unconditional Love of Pet Parents on Valentine’s Day

PetSmart is hosting free in‑store Valentine’s Day parties on February 14, inviting pet parents and their dogs, cats, and small animals to celebrate from noon to 2 p.m. The events feature a special Valentine’s collection, giveaways, custom cards, and photo opportunities staffed...

By Retail TouchPoints
Bots Are Taking Over the Web. Why that May Not Be a Bad Thing for Retail Marketers
NewsFeb 10, 2026

Bots Are Taking Over the Web. Why that May Not Be a Bad Thing for Retail Marketers

WP Engine’s 2025 Website Traffic Trends Report shows bots now generate roughly one‑third of all web requests, with AI‑driven agents consuming up to 70% of the most expensive dynamic resources. Retail marketers must therefore optimize for two audiences: human shoppers...

By Retail TouchPoints
Kroger Names Ex-Walmart Exec as New CEO
NewsFeb 9, 2026

Kroger Names Ex-Walmart Exec as New CEO

Kroger announced Greg Foran as its new chief executive, succeeding interim leader Ron Sargent, who will stay on as board chairman. Foran, a former Walmart U.S. head and most recently Air New Zealand CEO, brings over four decades of global...

By Retail TouchPoints