The Official SaaStr Podcast
Founders and investors share how they scaled SaaS businesses to $100M+ ARR.
SaaStr 849: How We Built Our AI VP of Customer Success with SaaStr's CEO and CAIO
In this episode, SaaStr’s CEO and CAIO discuss how they built an AI‑powered VP of Customer Success using no‑code tools like Replit, turning a simple project‑management portal into an autonomous agent that handles onboarding, task tracking, and daily communications for sponsors. They highlight the rapid development cycle—shipping functional AI features in a day—and the measurable improvements in efficiency, bug reduction, and revenue support for their eight‑figure business. Amelia, the lead engineer, demonstrates the agent’s capabilities and explains how the system evolved from a basic tool to a sophisticated, data‑driven assistant. The hosts stress that any SaaS or B2B company can replicate this approach to replace off‑the‑shelf software with custom AI agents tailored to their workflows.
SaaStr 844: The Top 5 Issues Managing Multiple AI Agents in Production with SaaStr's CEO and Chief AI Officer
In this episode, SaaStr’s CEO and Chief AI Officer discuss the practical challenges of running dozens of AI agents in production, outlining their top five pain points: the cognitive load of context switching across heterogeneous agents, the disruptive "blackout" period...
SaaStr 843: Software Stocks Have Massively Crashed. Here's What Founders Need to Know.
In this episode, SaaStr host Jason Lemkin discusses the recent crash in software stock valuations and what it means for SaaS founders, emphasizing that true AI companies must show accelerating growth. He critiques public SaaS companies for superficial AI hype...
SaaStr 839: Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
In this episode, Intercom Chief Product Officer Paul Adams details how the company pivoted from a struggling SaaS business to an AI-first powerhouse, launching the Fin product that now resolves over a million customer issues weekly. He explains that successful...
SaaStr 837: 10 Things To Do Right Now to Become AI Native with Filevine's CEO & Founder
Ryan Anderson, CEO of Filevine, outlines how his legal‑tech SaaS transformed into an AI‑native business, now earning more new revenue from AI than its core platform. He emphasizes tearing down legacy systems, turning data into contextual AI assets, restructuring architecture...
SaaStr 836: The Step-By-Step Playbook for Building AI-Powered GTM Teams with Personio's CRO
In this episode, Personio CRO Philip Lacor outlines a step‑by‑step playbook for embedding AI into go‑to‑market teams, highlighting five core lessons such as top‑down and bottom‑up adoption, cross‑functional collaboration, prioritization frameworks, fostering an AI culture, and pairing the right tech...
SaaStr 830: 6 Months Later, How Our AI SDRs Actually Work as AI Runs GTM with SaaStr's CEO and Chief...
SaaStr CEO Jason Lemkin and Chief AI Officer Amelia Lerutte review their six‑month rollout of AI-driven SDRs, expanding from a single AI agent to about 20 across sales, marketing, support, and operations. They detail the tools used—Artisan, Qualified, and Salesforce...
SaaStr 829: A Hands-On Guide to SaaStr's New AI Tools with SaaStr CEO and Founder Jason Lemkin
In this episode, SaaStr CEO Jason Lemkin walks listeners through the suite of new SaaStr AI tools, showcasing the AI Mentor, valuation calculator, pitch‑deck analyzer, benchmarking system, and a VC matchmaking platform that have already engaged thousands of founders. He...
SaaStr 828: The AI Revolution in B2B: Insights From SaaStr CEO Jason Lemkin and SaaStr Chief AI Officer Amelia Lerutte,...
In this episode, SaaStr CEO Jason Lemkin, Chief AI Officer Amelia LeRutte, and Qualified founder‑CEO Kraig Swensrud dissect how AI is reshaping B2B go‑to‑market strategies, from building effective AI agents to the pressure of staying ahead of adoption curves. They...
SaaStr 826: Why Only "WTF" Products Can Survive Today with Brett Queener Partner at Bonfire Ventures
In this episode, Brett Queener—partner at Bonfire Ventures and former Salesforce go‑to‑market leader—dissects how application software is evolving under AI pressure, emphasizing that only truly differentiated, "WTF" products can thrive. He argues that commoditized tech stacks and rapid AI‑driven development...
SaaStr 825: How the AI Era Has Directly Impacted Marketing and Sales with Snowflake's CMO and Founding CRO
In this episode, Snowflake’s founding CRO Chris Degnan and CMO Denise Persson explain how the AI era has reshaped the company’s culture, security posture and data‑first strategy, enabling both marketing and sales teams to automate busywork and deliver more personalized experiences....
