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View from the Wing

View from the Wing

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Gary Leff’s long-running personal blog covering the business of travel, airline strategy, loyalty programs, and hotel trends.

Recent Posts

United Flight Attendants Haven’t Had A Raise In 5 Years—Airline Promises March Deal, But Demands Concessions
News•Feb 27, 2026

United Flight Attendants Haven’t Had A Raise In 5 Years—Airline Promises March Deal, But Demands Concessions

United Airlines has resumed contract talks with its flight‑attendant union in March, after a previously rejected agreement was voted down by 71% of members. The airline emphasizes it will offer the highest industry pay rates but seeks cost‑saving concessions such as algorithmic scheduling and reduced unpaid Personal Time Off. Flight attendants, who haven’t received a raise in five years, are demanding paid sit‑time, better layover hotels, less red‑eye duty, and stronger benefits. Both sides signal a possible breakthrough, but the outcome remains uncertain.

By View from the Wing
This Viral ‘Cheek Splitter 9000’ Airline Seat Looks Like A Torture Device—Is It The Future Of Passenger Misery?
News•Feb 27, 2026

This Viral ‘Cheek Splitter 9000’ Airline Seat Looks Like A Torture Device—Is It The Future Of Passenger Misery?

Japan Airlines has permanently deactivated the aisle seat in row 15 of its domestic Boeing 737‑800s by installing a custom cushion, effectively turning the seat into a fixed bulkhead. The row, normally three‑seater, now seats only two passengers, prompting viral online attention...

By View from the Wing
Frontier Passenger Claimed She Was Denied Boarding Because She’s Indian—Used Fake ChatGPT Citations In Her Lawsuit
News•Feb 27, 2026

Frontier Passenger Claimed She Was Denied Boarding Because She’s Indian—Used Fake ChatGPT Citations In Her Lawsuit

Frontier Airlines denied boarding to a passenger of Indian descent during a June 13, 2023 overbooked flight, offering vouchers but no seat. The passenger, an attorney representing herself, sued for $15 million alleging racial discrimination and breach of contract. The 10th Circuit dismissed the...

By View from the Wing
Tampa Airport Wants Passengers To Stop Wearing Pajamas—Their Absurd Dress Code Is Almost Certainly Illegal
News•Feb 26, 2026

Tampa Airport Wants Passengers To Stop Wearing Pajamas—Their Absurd Dress Code Is Almost Certainly Illegal

The Hillsborough County Aviation Authority in Tampa announced a proposed dress‑code banning passengers from wearing pajamas in its terminals. The initiative, tied to Transportation Secretary Sean Duffy’s “Golden Age of Travel Starts with You” campaign, has ignited debate over its...

By View from the Wing
Ritz-Carlton Guests Robbed Of $425,000 Seconds After Security Guard Vanishes—Was It An Inside Job? [Roundup]
News•Feb 26, 2026

Ritz-Carlton Guests Robbed Of $425,000 Seconds After Security Guard Vanishes—Was It An Inside Job? [Roundup]

A Michigan couple has sued the Ritz‑Carlton on St. Thomas, alleging they were robbed at gunpoint of more than $425,000 in jewelry and luxury items. The lawsuit claims a security guard left the guests alone to retrieve a replacement key,...

By View from the Wing
Hyatt Charging $20 For A Coffee Pod, MGM Wants $180 For Two Drinks—You’re Now A Mark, Not A Guest [Roundup]
News•Feb 25, 2026

Hyatt Charging $20 For A Coffee Pod, MGM Wants $180 For Two Drinks—You’re Now A Mark, Not A Guest [Roundup]

A recent roundup highlights aggressive ancillary pricing, with Grand Hyatt São Paulo charging $20 for a single Nespresso pod and MGM’s Dolby Theatre in Las Vegas tacking $180 for two cocktails plus an admin fee. The piece also spotlights the Bilt Palladium credit...

By View from the Wing
Chase Adds New Transfer Partner
News•Feb 25, 2026

Chase Adds New Transfer Partner

Chase has announced Wyndham Rewards as a new transfer partner for its Ultimate Rewards portfolio, extending the option to Sapphire Reserve, Sapphire Preferred, J.P. Morgan Reserve and Ink Business Preferred cardholders. The transfer ratio is expected to be 1:1, though the...

By View from the Wing
Calling In Sick After Your Vacation? Union Says United Airlines Is Using Tech To Fire Flight Attendants [Roundup]
News•Feb 23, 2026

Calling In Sick After Your Vacation? Union Says United Airlines Is Using Tech To Fire Flight Attendants [Roundup]

United Airlines has deployed an algorithmic system to identify flight attendants it deems to be abusing sick‑leave, flagging crew who fail to trade assigned trips or who call in sick after denied time‑off requests. The technology cross‑references scheduling disputes and...

By View from the Wing
Exit Row Seats Collapse Into Row Behind During Takeoff—Latest Safety Scare For Troubled Airline
News•Feb 23, 2026

Exit Row Seats Collapse Into Row Behind During Takeoff—Latest Safety Scare For Troubled Airline

During the initial climb of a Batik Air Boeing 737‑800, economy seats in an exit row tipped backward, flattening into the row behind and blocking the aisle near the emergency exit. The crew re‑seated passengers and the aircraft underwent an...

By View from the Wing
Delta’s $1.3 Billion Profit Sharing Day Was So Big Even IT Had DJs—Inside The Culture Keeping Employees Flying High
News•Feb 21, 2026

Delta’s $1.3 Billion Profit Sharing Day Was So Big Even IT Had DJs—Inside The Culture Keeping Employees Flying High

Delta Air Lines paid $1.3 billion in profit‑sharing bonuses on February 13, representing 8.9 % of employee salaries – roughly a month’s pay. The payout exceeds the combined profit‑sharing amounts of all other U.S. airlines and marks the ninth year since 2014 the...

By View from the Wing

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