Parloa GmBH, a Berlin‑based artificial intelligence customer experience automation platform startup, announced today it has raised $350 million in late‑stage funding at a $3 billion valuation led by General Catalyst.

The company’s existing investors showed strong continued support including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures. The funding comes just seven months after Parloa closed its Series C round, bringing the total capital raised to more than $560 million over less than four years.

Parloa provides enterprise‑grade, AI‑driven customer experience automation across the entire journey, starting from the moment someone calls a contact center. It automates tedious customer service actions with more “human‑like” responses. This helps to move customers through otherwise slow, cumbersome and painful experiences that make automated systems feel problematic and often causes people to abandon them.

In an interview with SiliconANGLE, co‑founder and Chief Executive Malte Kosub (pictured, left) said although the use cases look different across industries, they converge quickly. In retail and e‑commerce, he said, “It’s very repetitive, ‘where’s my order?’, ‘I want my invoice.’ There’s a lot of things where you don’t need to talk to a human.”

Insurance, travel and financial services, he added, share many of the same patterns. “An AI agent can do very well,” Kosub explained. “It starts with building that relationship with the customer.”

Parloa is used by Fortune 200 companies and global partners, including Allianz SE, Booking Holdings Inc., HealthEquity Inc., SAP SE, Sedgwick Claims Management Services Inc., Swiss Life Holding AG and TeamViewer SE.

In a market crowded with agentic AI startups and enterprise platforms focused on customer service, Kosub said Parloa set out to be AI‑ready and voice‑first from the beginning, whereas much of the competition started in chat.

“Phone is still the most relevant channel. So, we started with phone,” he said. “If you want to win the market, you need to win voice.”

The company’s flagship platform, AMP, gives enterprise customer experience teams a clear path to design and manage AI agents that can transform customer interactions into meaningful contacts instead of arguments with phone systems.

On the back end, real‑time dashboards provide customer service teams with transparent explanations of what agents are doing and why, offering visibility into behavior while meeting rigorous standards with built‑in compliance for safety and data security.

“We believe in the future, everything will be conversational — you will talk to a homepage, you will talk to an app,” Kosub said.