8×8 Sees Surge in AI Adoption as Organizations Race to Deliver Faster, Smarter Customer Engagement

Why It Matters

The rapid uptake of 8×8’s AI tools signals escalating enterprise demand for intelligent, omnichannel CX, positioning the company for accelerated revenue growth and strengthening its competitive foothold in the unified communications market.

Summary

8×8, Inc. reported a strong surge in AI adoption on its Platform for CX in Q2 FY26, with Intelligent Customer Assistant contracts rising 59% year‑over‑year and AI‑driven interactions climbing 167% YoY, driven by a 592% jump in voice AI usage. Overall communication‑API interactions grew over 24% YoY, highlighted by a 5‑fold increase in voice API traffic and a 181% rise in messaging API usage. The quarter also featured notable new wins across healthcare, finance, non‑profit and supply‑chain sectors, and the launch of AI‑centric features such as native transcription, workforce management, live voice summarization and real‑time call reporting. These developments underscore 8×8’s expanding role in delivering integrated, AI‑powered customer engagement solutions at scale.