New Global Survey Reveals Oracle Database Customers Are Evolving Their Database Strategies Citing High Costs, Support Challenges and Need for Advanced AI/ML Capabilities

Why It Matters

The findings highlight growing pressure on Oracle to improve support and pricing, while accelerating adoption of alternative databases and third‑party services, reshaping the enterprise database market and opening opportunities for vendors like Rimini Street.

Summary

Rimini Street released results of its 2025 Database Strategies and Support Survey of over 200 Oracle Database managers, finding that 63% of Oracle customers consider support costs too high and 87% are dissatisfied with response speed and expertise. As a result, 25% already use third‑party support and another 30% are evaluating it, citing potential cost reductions of up to 90% and faster issue resolution. The survey also shows a shift in database strategy, with 77% of respondents deploying new workloads on non‑Oracle platforms such as SQL Server, MySQL, PostgreSQL and Amazon RDS, driven by cost and innovation gaps. Despite interest in native LLM support, many respondents are unaware that Oracle already offers LLM integration in recent releases.