Sendbird Launches Delight.ai, the First Branded AI Concierge Built on Long-Term Memory

Why It Matters

By introducing persistent memory to AI agents, Delight.ai addresses a key pain point—fragmented, reactive support—enabling brands to turn customer experience into a competitive advantage and drive higher lifetime revenue across multiple industries.

Summary

Sendbird Inc. announced the launch of Delight.ai, the first branded AI concierge that leverages long‑term memory to provide persistent, omnichannel customer interactions across chat, voice, SMS, email and social. Built on Sendbird’s Trust OS, the platform stores conversation history, anticipates needs and re‑engages users proactively, aiming to boost lifetime value and reduce friction. The company cites rising consumer preference for automated support—62%—and increased AI budgets among service leaders, positioning Delight.ai as a revenue‑generating, enterprise‑grade solution for mid‑market and large brands in retail, travel, fintech, healthcare and other sectors. Early adopters such as Hanssem Furniture report a 90% first‑touch engagement rate and heightened perception of natural, personalized service.