Hiten Shah

Hiten Shah

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Founder & CEO building SaaS for 20+ yrs. Sharing what endures in business, growth & people. Built Crazy Egg (2005), KISSmetrics (2008) & Nira (2020). DMs open.

Investors Should Recruit, Not Charge Separate Fees
SocialMay 13, 2026

Investors Should Recruit, Not Charge Separate Fees

Recruiters should charge recruiting fees. Investors should help their companies recruit. One of the core reasons founders take money from VCs, angels, or accelerators is that those investors are supposed to help with company-building. This includes hiring, customers, follow-on capital, advice,...

By Hiten Shah
Slack Bots Bring Future-Ready AI to Teams
SocialMay 10, 2026

Slack Bots Bring Future-Ready AI to Teams

Shopify has figured out what makes AI work inside of companies. This is exactly what I've been doing at my companies since OpenClaw came out. Get a bot in Slack for team usage in public channels and it'll feel like...

By Hiten Shah
CEO's Paid Partnership Repost Sparks Authenticity Doubts
SocialMay 9, 2026

CEO's Paid Partnership Repost Sparks Authenticity Doubts

Just saw a CEO quote repost a paid partnership post. Made me question the authenticity of what they shipped and whether to believe the claims made or not. Glad this label now exists. https://t.co/SR0Lh3nvtO

By Hiten Shah
Calling Out AI Slop Without Burning Bridges
SocialMay 9, 2026

Calling Out AI Slop Without Burning Bridges

How do you tell someone that everything they are building and publishing is AI slop?

By Hiten Shah
Local LLMs Thrive: New Model Boosts Product Quality
SocialMay 3, 2026

Local LLMs Thrive: New Model Boosts Product Quality

I'm obsessed with running local LLMs. Been working with an engineer to build product(s) that are 100% local. A new model that came out recently instantly improved the quality of our product. We live in really interesting times.

By Hiten Shah
Long‑time OpenClaw User Shares AI Agent Workflow
SocialMay 1, 2026

Long‑time OpenClaw User Shares AI Agent Workflow

Been using @openclaw for work since the first week it came out. Still using it and other AI harnesses including Hermes Agent. These agents run on computers as well as in the cloud. Using both local models and cloud models....

By Hiten Shah
Slack AI Must Navigate Ambiguity, Not Just Answer
SocialApr 28, 2026

Slack AI Must Navigate Ambiguity, Not Just Answer

Private AI chat is the sandbox. Slack is the workplace. That distinction matters more than people think. In private chat, an agent only has to satisfy one person in a narrow context. In Slack, it has to survive ambiguity, side threads, buried decisions,...

By Hiten Shah
Memory Bandwidth, Not GPUs, Drives AI Speed
SocialApr 27, 2026

Memory Bandwidth, Not GPUs, Drives AI Speed

When people say "AI is about GPUs," they are usually pointing at the wrong bottleneck. If you have ever wondered why one machine feels like you are talking to the model and another feels like it is thinking through molasses, @om...

By Hiten Shah
Internal LLM Token Modeler Proves So Useful, Might Go Public
SocialApr 27, 2026

Internal LLM Token Modeler Proves So Useful, Might Go Public

Been building an LLM token modeler for internal use. It’s so useful. Might ship it for everyone.

By Hiten Shah
OpenClaw's Failures Expose Hidden Complexities of AI Agents
SocialApr 27, 2026

OpenClaw's Failures Expose Hidden Complexities of AI Agents

OpenClaw is interesting because it breaks in the right places. That sounds like criticism. I mean it as the reason to study it. The AI agent demos with OpenClaw are impressive, but the failures are more useful. They show the real work hiding...

By Hiten Shah
Act First, Reflect Later: The Shortcut to Mastery
SocialApr 26, 2026

Act First, Reflect Later: The Shortcut to Mastery

The fastest learners have the fewest excuses between thought and action. They do the thing. Then they study what happened. That loop beats almost every form of preparation. At some point, more input becomes avoidance that feels productive.

By Hiten Shah
Keep Experience Adaptive, Not Fixed, Thanks to AI
SocialApr 25, 2026

Keep Experience Adaptive, Not Fixed, Thanks to AI

This gets at something I see all the time. Experience only stays valuable when it keeps updating. AI lowers the cost of trying, learning, and changing your mind. That makes stale judgment easier to spot. The most effective operators treat experience like a...

By Hiten Shah
Treat AI as a Collaborative Partner, Not a One‑shot Tool
SocialApr 21, 2026

Treat AI as a Collaborative Partner, Not a One‑shot Tool

A lot of people use AI like Google. One question, one answer, move on. That's the shallow end. Pair prompting is different. You treat AI like a partner. Loops, context and your reactions to what it gives you. You tighten the constraints and...

By Hiten Shah
Learn AI Fast by Watching Pair Prompting in Action
SocialApr 20, 2026

Learn AI Fast by Watching Pair Prompting in Action

The fastest way to get good at AI is to watch someone good use it. Pair prompting makes that possible in public, or semi-public, channels where the work accumulates and others learn by following along. This essay is my attempt to name...

By Hiten Shah
Hiten Shah | Pulse