Talking HealthTech

590 - From Patient Flow to Operational Efficiency: Optimising Workflows at the Enterprise Level

Talking Health Tech’s latest episode spotlights Roland’s enterprise‑level Concentric Care platform, designed to streamline patient flow and boost operational efficiency across hospitals. Executive Director Steve Gomes explains how a 25‑person engineering team in Victoria has built a middleware layer that stitches together up to 40 disparate systems—electronic medical records, patient monitors, duress and security devices—into a unified communication hub. The core of the solution is the REACH messaging engine, an industrial‑grade, cloud‑compatible alert system that leverages machine‑learning rules to route critical notifications to the right staff member, automatically escalating if a response is missed. Real‑time data capture enables hospitals to compare legacy performance with new benchmarks, revealing faster response times and clearer visibility into each step of the clinical workflow. Gomes cites concrete outcomes: in a rehabilitation facility, digital journey boards reduced average length of stay from 29 to 23 days; in emergency departments, triage nurses gain instant insight into bed availability, allowing patients to move from the “back door” to wards without delay. The platform’s single‑pane‑of‑glass dashboard gives administrators a holistic view of ambulatory, inpatient, and allied‑health activities, even in brownfield hospitals burdened by legacy technology. The broader implication is a scalable model that can retrofit existing hospitals while supporting new builds, delivering measurable financial savings, higher staff productivity, and better patient outcomes through tighter coordination and reduced unnecessary wait times.