Shopify Chargeback Dos and Don’ts | Eastside Co

Summary

The episode breaks down Shopify chargebacks, explaining their causes—fraud, shipping issues, inaccurate listings, and refund disputes—and why they matter financially and reputationally. It walks listeners through Shopify’s built‑in dispute workflow and highlights the platform’s fee‑refund policy when merchants win a case. Practical prevention tips are offered, such as clear product info, proactive customer communication, swift refunds, fraud‑prevention tools, and meticulous record‑keeping. The key takeaway is that most chargebacks are avoidable with transparent policies and solid documentation, protecting revenue and trust.