CLOC Talk (Spotify landing)
Shaping the Future of Legal Ops Learning (Part 2)
Why It Matters
As legal operations become a strategic function rather than a cost center, continuous education is critical for demonstrating value to senior leadership and advancing careers. This episode highlights practical ways the industry can stay ahead of rapid tech change and build a unified, global community, making it especially relevant for anyone looking to grow in or partner with legal‑ops teams.
Key Takeaways
- •EAC drives peer‑shared learning across global legal operations.
- •Virtual platforms enable interactive, global legal ops training.
- •Generative AI fluency becoming essential skill for legal ops.
- •Clock Academy’s curriculum supports beginners to senior practitioners.
- •Strategic mindset development remains the biggest education gap.
Pulse Analysis
In this episode of Clock Talk, host Adam Becker sits down with Andrea Shaheen, Director of Global Legal Talent Development at Stryker, and Katrine Chevalier, Legal Operations Manager at DHL, to explore how the Education Advisory Council (EAC) is reshaping legal‑ops learning. Both leaders emphasize the shift from isolated, ad‑hoc problem solving to a collaborative ecosystem where knowledge is openly shared. They highlight CLOC’s role in curating content, building standards, and fostering a global community that can collectively elevate the profession, making education a strategic lever for credibility and career advancement.
The conversation turns to the mechanics of modern learning. Participants praise the virtual environment—whiteboard sessions, interactive workshops, and global webinars—as the new classroom for legal ops teams spread across continents. They note that CLOC’s Clock Academy, its learning management system, and regional events provide layered pathways from foundational modules (Clock 12) to advanced, niche tracks. Generative AI emerges as a critical competency, with the council pushing for fluency through real‑world use cases, data storytelling, and change‑management training. This blend of technology and interactive design ensures that practitioners stay ahead of rapid industry innovation.
Looking ahead, the panel agrees that education must evolve beyond hard skills like budgeting or RFP creation to cultivate a strategic mindset. They call for structured programs that teach leaders how to translate operational insights into executive‑level strategy, citing internal leadership academies as a model. By maintaining peer‑driven discussions, expanding content for seasoned professionals, and integrating emerging tools such as Gen‑AI, the EAC aims to create a global standard of excellence that supports continuous career growth and positions legal operations as a proactive, strategic function within organizations.
Episode Description
In this episode of CLOC Talk, host Adam Becker sits down with Catrine Chevalier and Andrea Shaheen to explore how the Education Advisory Council (EAC) is redefining learning in legal operations. From building a global, collaborative learning ecosystem to navigating rapid innovation like GenAI, they share how education is becoming a strategic driver of credibility and career growth. The conversation dives into what modern legal ops professionals need most—practical skills, peer-driven insights, and the ability to think strategically in a constantly evolving landscape. If you're looking to stay ahead in legal ops, this episode offers a clear view of where learning—and the profession—is headed next.
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