What Makes People Quit—And Why It Matters Now
Organizational psychologist Anthony Klotz, who coined the “Great Resignation,” explains that employee turnover remains driven by “jolts” – events that prompt workers to reassess their jobs. In his new book *Jolted*, he identifies six jolt categories, ranging from direct workplace failures to remote‑world influences and even positive shocks. Klotz argues that even in today’s low‑turnover market, leaders must spot and address these triggers to keep talent engaged. He advises managers to watch for subtle withdrawal signals and to foster collaborative problem‑solving rather than merely demanding solutions.
Book Briefing: ‘Genius at Scale’ by Linda A. Hill, Emily Tedards, and Jason Wild
‘Genius at Scale’ argues that large firms achieve innovation by fostering collaborative, experimental cultures rather than relying on lone geniuses. The authors, Linda Hill, Emily Tedards, and Jason Wild, illustrate this through case studies at Mastercard, Delta Air Lines, Procter...
From Listening to Leverage: Turning Employee Voice Into Business Advantage in the Age of AI
The 2026 State of Employee Listening Report shows AI‑driven listening programs accelerating, with a 27 % rise in AI‑augmented platforms. Leaders must shift from merely analyzing feedback to enabling rapid action, governed by transparency and clear governance. Speed of insight‑to‑action and...
The Companies Making Their Offices More ‘Fiercely Human’ for the Age of AI
AT&T has launched an on‑site therapy benefit at 20 U.S. locations, offering confidential mental‑health sessions to both white‑collar and frontline employees. The program targets rising stress linked to AI disruption, political tension, and job‑security concerns, aiming to help staff manage...
How Classic Cars Can Build Bridges Between Workers and Executives
Hertz staged a classic‑car show at its South Florida headquarters, inviting employees from corporate and field offices to display vehicles, vote on categories, and learn about new models from manufacturers. The two‑hour event blended personal passion with product education, creating...
Building an Agent that Coaches You as a Leader
Zapier’s chief people and AI transformation officer Brandon Sammut built an AI‑driven accountability agent using Cursor and Zapier MCP. The agent scans his Slack, Google Docs, calendar and other work apps each week, then produces a concise report comparing actual...
Download - Charter Leading with AI Summit 2026
Charter’s Leading with AI Summit 2026 convened executives, economists, and researchers in New York and San Francisco to address the "messy middle" of AI adoption—where isolated productivity gains have not translated into enterprise-wide transformation. Attendees exchanged lessons from two years of pilot...
The Gender Gap Hiding in Your Incentive Structure
The article reveals that many corporate incentive structures prioritize sheer output volume, unintentionally widening the gender pay gap. It explains the quantity‑quality tradeoff, where workers forced to increase production often sacrifice quality, a dynamic that disproportionately penalizes women whose contributions...
Why ‘Builder’ Is the Job Title of the Moment
AI coding assistants are reshaping software development, prompting a shift from traditional engineering roles to a hybrid “builder” function. Engineers now spend most of their time prompting AI and reviewing its output, while product managers need deeper technical fluency. Companies...
How Pro Bono Work Can Help Develop Human Skills
Employers are prioritizing human skills such as critical thinking, empathy, and judgment as AI automates routine tasks. Companies are pairing soft‑skill training with AI education, embedding learning in workflows, and using AI coaches for scenario practice. An emerging strategy is...
2026 New Employer Brand Summit
Charter announced the 2026 New Employer Brand Summit, scheduled for June 9, 2026. The event will bring together senior leaders, researchers, and HR practitioners to explore how companies can strengthen employer brands amid rapid change. Sessions will cover culture stewardship, trust‑building case...
Measuring AI's Real Impact on Work and the Economy
Stanford economist Nick Bloom presented new empirical evidence on AI adoption and its effect on jobs and productivity. By merging firm‑level surveys, payroll records, and real‑time usage data, his team quantified how generative AI is being deployed across industries. The...
Why HR and Tech Must Co-Lead AI Transformation
AI is reshaping enterprise priorities, prompting HR and technology leaders to co‑lead digital transformation. In a discussion with Workday CIO Rani Johnson and Box SVP and chief people officer Jessica Swank, the article highlights how AI is as much a people...
Block’s Layoffs Are an Outlier. Their Influence Might Not Be.
Block announced a 40% workforce reduction, framing the move as an AI‑driven efficiency push. The cut follows high‑profile restructurings by Elon Musk at Twitter and Andy Jassy’s office‑return mandate, which together expanded the range of acceptable corporate actions. Analysts warn...
AI Beyond the Basics
Helen Kupp, founder and CEO of Women Defining AI, highlighted how seasoned AI users are moving past routine tasks like writing and data analysis to embed artificial intelligence into strategic workflows. In a recent Charter Works session, she demonstrated several...
What AI Means for the Org Chart
AI is reshaping corporate structures by moving focus from hierarchical reporting lines to work‑centric designs. As autonomous agents take on complex tasks, traditional org charts no longer reflect how value is created. Leaders at Airbnb and LinkedIn argue that contribution...
Managing the Messy Middle: From AI Pilots to Business Impact
Over the past two years, firms have equipped employees with AI tools, launching large‑scale pilots and reporting isolated productivity gains. Yet many still struggle to translate those gains into measurable ROI. In a recent conversation, Zapier’s chief people and AI...
How AI Agents Are Changing Work
In a recent Charter Briefing session, Replit CEO Amjad Masad discussed how AI agents are reshaping the workplace. He highlighted current capabilities such as automated code generation, data analysis, and task orchestration. Companies adopting these agents report measurable productivity gains,...
How Walmart Is Preparing Two Million Workers for an AI Future
Walmart, the world’s largest private employer, announced a program to prepare roughly two million workers for an AI‑driven future. CEO Doug McMillon says every role—from software engineers to cashiers—will be reshaped by artificial intelligence. The retailer is rolling out large‑scale training,...
Redesigning Entry-Level Roles for the Age of AI
Entry‑level positions are being reshaped as AI tools take over routine tasks. Experts at a recent panel argued that organizations must redesign jobs to give new hires higher‑impact responsibilities and foster critical skills. They highlighted the need for robust recruiting,...
Beyond Reskilling: What Companies Can Do About AI Displacement
In a recent conversation, Khan Academy CEO Sal Khan highlighted how generative AI is accelerating workforce displacement across industries. The discussion emphasized that traditional reskilling programs are no longer sufficient to prepare employees for AI‑augmented roles. Executives are urged to...
How to Hire Great Talent Other Companies Screen Out
Companies often overlook high‑performing candidates because they rely on conventional credentials and automated filters. The article outlines practical strategies—such as blind resume reviews, skills‑based assessments, and partnerships with community talent pipelines—to surface talent that traditional hiring screens miss. It also...
How Much Is AI Hurting Entry-Level Hiring?
A Stanford working paper reports a 16% employment decline for 22‑ to 25‑year‑olds in AI‑exposed roles such as software engineering and customer service since ChatGPT’s release. The findings have become a reference point in the AI‑jobs debate. However, two senior...
What a Viral Essay on AI and Jobs Got Right—And What It Missed
A viral essay on AI and jobs argued that generative AI will automate routine tasks while boosting demand for high‑skill work, citing recent productivity gains. The piece resonated because it blended anecdotal evidence with selective data, sparking widespread debate. While...
Book Briefing: 'Revealing' By Leslie John
Harvard Business School professor Leslie John’s upcoming book, *Revealing*, argues that oversharing is an undervalued leadership tool. She contends most professionals default to undersharing due to fear of risk, yet strategic disclosure can improve trust and decision‑making. The book provides...
Top Takeaways From Charter’s Leading with AI Summit in New York
Charter’s Leading with AI Summit in New York highlighted a counter‑intuitive hiring strategy: double down on entry‑level talent while reshaping those roles for an AI‑augmented workplace. IBM’s CHRO, Nickle LaMoreaux, shared that the company is tripling entry‑level hires, even in...
Lessons From IBM's Nine Year AI Journey
Since 2017 IBM has turned its HR function into a "Client Zero" lab, using internal AI prototypes before market release. The HR team applied an "eliminate, simplify, automate" mantra, even shutting down its phone line and email overnight to test...
Managing the Messy Middle: From AI Pilots to Business Impact
Over the past two years, companies have deployed AI tools across their workforces, launching large‑scale pilots and encouraging experimentation. While many organizations report localized productivity gains, most have not yet translated these pilots into measurable financial returns. A recent panel...
The Best Ideas for Redefining Work with AI
Rebecca Hinds, head of Glean’s Work AI Institute, distills findings from the AI Transformation 100 report into actionable ideas for reshaping the modern workplace. The report highlights AI‑augmented knowledge search, automated workflow bots, personalized learning assistants, real‑time analytics, and ethical...
From Output to Judgment: Redesigning Human Skills in the Age of AI
Organizations are confronting AI’s takeover of routine work by redefining the human capabilities that drive performance. Leading firms such as McKinsey and Dropbox are prioritizing learning agility, metacognition, and judgment, embedding these skills into hiring, development, and promotion processes. The...
The Converging C Suite: Why AI Demands New Leadership Partnerships
AI is reshaping the C‑suite by pulling human‑resources, technology, and business leaders into shared responsibility for AI transformation. Executives recognize that AI challenges are as much about people and culture as they are about algorithms and infrastructure. The article highlights...
