Lessons From IBM's Nine Year AI Journey
Since 2017 IBM has turned its HR function into a "Client Zero" lab, using internal AI prototypes before market release. The HR team applied an "eliminate, simplify, automate" mantra, even shutting down its phone line and email overnight to test automation. These experiments delivered a 40% cut in operating costs and reshaped workforce strategy. The experience now serves as a roadmap for CHROs shifting focus from speed to sustainable impact in 2026.
Managing the Messy Middle: From AI Pilots to Business Impact
Over the past two years, companies have deployed AI tools across their workforces, launching large‑scale pilots and encouraging experimentation. While many organizations report localized productivity gains, most have not yet translated these pilots into measurable financial returns. A recent panel...
The Best Ideas for Redefining Work with AI
Rebecca Hinds, head of Glean’s Work AI Institute, distills findings from the AI Transformation 100 report into actionable ideas for reshaping the modern workplace. The report highlights AI‑augmented knowledge search, automated workflow bots, personalized learning assistants, real‑time analytics, and ethical...
From Output to Judgment: Redesigning Human Skills in the Age of AI
Organizations are confronting AI’s takeover of routine work by redefining the human capabilities that drive performance. Leading firms such as McKinsey and Dropbox are prioritizing learning agility, metacognition, and judgment, embedding these skills into hiring, development, and promotion processes. The...
The Converging C Suite: Why AI Demands New Leadership Partnerships
AI is reshaping the C‑suite by pulling human‑resources, technology, and business leaders into shared responsibility for AI transformation. Executives recognize that AI challenges are as much about people and culture as they are about algorithms and infrastructure. The article highlights...