Charter

Charter

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Independent future-of-work publication for leaders; flexible work, AI, culture, and management practices.

Using AI to Track the Trends that Matter to You
NewsApr 13, 2026

Using AI to Track the Trends that Matter to You

Jacob Clemente outlines how he built an AI workflow that pulls YouTube podcast transcripts, uses a large language model to summarize them, and emails daily briefs. He leveraged Claude for workflow design and Claude Code to generate a minimum‑viable product, with...

By Charter
Why 'Good Enough' May Be Ruining Your Business
NewsApr 12, 2026

Why 'Good Enough' May Be Ruining Your Business

Marcus Buckingham’s new book argues that businesses waste resources chasing modest satisfaction scores and should instead engineer "extreme positive experiences" that spark genuine behavior change. He shows that moving a rating from four to five, not from one to two,...

By Charter
Will You Have Warning Before AI Can Do Your Job?
NewsApr 9, 2026

Will You Have Warning Before AI Can Do Your Job?

MIT researchers debunk the "crashing waves" myth of sudden AI job displacement, showing that AI progress resembles a rising tide. By testing over 40 large language models on thousands of realistic text‑based tasks, they found performance gains are steady and...

By Charter
Book Briefing: ‘Crisis Engineering’ by Marina Nitze, Matthew Weaver, and Mikey Dickerson
NewsApr 9, 2026

Book Briefing: ‘Crisis Engineering’ by Marina Nitze, Matthew Weaver, and Mikey Dickerson

Crisis Engineering, co‑written by former Healthcare.gov lead Marina Nitze, former Google engineer Matthew Weaver, and ex‑U.S. Digital Service chief Mikey Dickerson, offers a playbook for turning organizational emergencies into lasting advantage. Drawing on high‑profile recoveries and private‑sector consulting, the book...

By Charter
How to Move Beyond AI Adoption to AI Depth
NewsApr 7, 2026

How to Move Beyond AI Adoption to AI Depth

Chief People Officer Danny Guillory at Gametime has moved beyond counting AI adopters to measuring how deeply employees embed AI in daily work. Nearly 100% of staff now run AI agents for routine tasks, and Guillory’s own workflow includes AI‑drafted...

By Charter
Why Your Company Needs a ‘Chief Disruption Officer’ Now
NewsApr 6, 2026

Why Your Company Needs a ‘Chief Disruption Officer’ Now

The article argues that companies are endlessly adding niche C‑suite titles—chief e‑commerce, chief digital, chief AI—to signal commitment to the latest trend. While such roles can centralize critical capabilities, they often become reactionary labels rather than catalysts for deeper change....

By Charter
Book Briefing: ‘Hidden Patterns’ by Clay Parker-Jones
NewsApr 6, 2026

Book Briefing: ‘Hidden Patterns’ by Clay Parker-Jones

Clay Parker‑Jones, Airbnb’s head of organizational design, argues that generic best‑practice playbooks crumble when transplanted across firms. In his new book *Hidden Patterns*, he catalogs 75 bite‑sized assumptions, habits and norms that shape how teams collaborate. The text is designed...

By Charter
The Gift of a Canceled Meeting
NewsApr 2, 2026

The Gift of a Canceled Meeting

A recent study by Rutgers Business School finds that when a scheduled meeting is cancelled, employees perceive the reclaimed hour as longer than unscheduled free time. The perception shift stems from altered expectations about constant busyness. Participants who learned their...

By Charter
The Hidden Cost of AI Tool Bloat—And How Managers Can Reduce It
NewsMar 30, 2026

The Hidden Cost of AI Tool Bloat—And How Managers Can Reduce It

Companies are rapidly subscribing to multiple generative‑AI tools—often both Claude and ChatGPT plus niche applications for recruiting, learning, and video creation. Research from Boston Consulting Group shows productivity actually drops when workers juggle more than three AI tools, a...

By Charter
Book Briefing: 'Open to Work' By Ryan Roslansky by Aneesh Raman
NewsMar 30, 2026

Book Briefing: 'Open to Work' By Ryan Roslansky by Aneesh Raman

LinkedIn chief executive Ryan Roslansky and chief economic opportunity officer Aneesh Raman have released a new book, Open to Work, arguing that artificial intelligence’s effect on employment is not set in stone. The authors contend that fear of AI is...

By Charter
10 Lessons on AI Transformation—And Leadership—From Top HR Leaders
NewsMar 27, 2026

10 Lessons on AI Transformation—And Leadership—From Top HR Leaders

Charter’s Transform conference in Las Vegas gathered 4,000 HR and tech leaders to dissect AI’s rapid infiltration of the workplace. Speakers highlighted that AI adoption is a team sport, requiring shared experimentation and clear focus on high‑impact domains. They urged...

By Charter
Don’t Try to Change Your Habits. Change What You Build.
NewsMar 26, 2026

Don’t Try to Change Your Habits. Change What You Build.

The author argues that trying to reshape personal habits often stalls productivity, so instead he builds tools that work with existing behaviors. He illustrates this by creating an email alias that captures a keyword, note, and link, automatically populating a...

By Charter
From Listening to Leverage: Turning Employee Voice Into Business Advantage in the Age of Al
NewsMar 24, 2026

From Listening to Leverage: Turning Employee Voice Into Business Advantage in the Age of Al

Employee listening initiatives are gaining momentum, with the 2026 State of Employee Listening Report by Perceptyx showing a 27% year‑over‑year increase in program adoption. The report highlights that 68% of leading firms now tie employee feedback directly to performance metrics,...

By Charter
What Makes People Quit—And Why It Matters Now
NewsMar 22, 2026

What Makes People Quit—And Why It Matters Now

Organizational psychologist Anthony Klotz, who coined the “Great Resignation,” explains that employee turnover remains driven by “jolts” – events that prompt workers to reassess their jobs. In his new book *Jolted*, he identifies six jolt categories, ranging from direct workplace...

By Charter
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