CIO Dive
News and analysis for IT executives covering cloud, big data, security, software, and more
Most Enterprises Lack a Clear AI Strategy but Push to Forge Ahead
A new Altimetrik and HFS Research report finds that just 14% of global enterprises have a clear AI strategy, while 71% are still developing one. CIOs and CTOs feel pressure to deploy generative AI before governance, training, or accountability frameworks are in place. Cost reduction is cited as the primary driver, but experts warn that without problem‑first thinking, ROI remains uncertain. The survey also reveals that most employees receive fewer than 10 hours of AI training annually, fueling self‑doubt among tech leaders.
Why CIOs Must Integrate Governance Into Enterprise AI
Enterprise AI spending is set to rise nearly 40% this year, pushing AI deeper into business workflows and amplifying governance needs. Gartner advises CIOs to adopt an architecture‑first approach, embedding governance directly into AI systems rather than treating it as...
Insurance Industry Still Stuck in AI Pilot Phase, Report Finds
A Simplifai report finds that more than four‑in‑five insurance carriers invest at least $5 million a year in AI, yet most projects remain confined to pilot stages. Finance teams struggle to link these expenditures to measurable returns, and only 14 % of...
AI Cuts Through IT Helpdesk Logjams
Fixify’s analysis of over 50,000 tickets across 30+ firms shows AI‑driven automation resolves support requests sixteen times faster than manual processes. Average initial response fell from five minutes to four, while fully automated tickets were closed in 4.4 hours versus roughly...
Future-Proof Your Security and Reduce Quantum Risk with Cryptographic Agility
Enterprise encryption faces imminent quantum risk, prompting a shift to post‑quantum cryptography (PQC). Because PQC algorithms are still maturing, organizations need cryptographic agility to replace and update algorithms without service disruption. Palo Alto Networks’ PAN‑OS 12.1 demonstrates this by allowing hybrid...
Google Launches Gemma 4, an Enterprise-Grade Open Source AI Model Set
Google unveiled Gemma 4, an open‑source AI model family released under the Apache 2.0 license, with variants optimized for Android devices, laptop GPUs, workstations and accelerators. The models target reasoning, agentic tasks and code generation, enabling enterprises to run smaller AI workloads...
IT Jobs Dipped, Unemployment Rose in March
In March, U.S. tech employment contracted, with 118,000 fewer IT positions compared to February, according to CompTIA analysis of BLS data. Unemployment among technology workers rose to 3.9%, up from 3.1% a year earlier but still below the overall 4.3%...
Lack of Oversight Threatens AI Pilots as Spending Falls Under Scrutiny
A Solvd survey of 500 U.S. CIOs and CTOs finds 80% blame lack of visibility and oversight for AI pilot failures. More than half expect to shut down underperforming pilots this year as boards intensify scrutiny of AI spend. Despite...
Top Tech Chief Appointments of 2026 — so Far
The first quarter of 2026 saw a surge of senior technology appointments across banking, retail and consumer‑goods firms, highlighting AI and digital transformation as strategic priorities. HSBC created a dedicated AI role while Kroger named a chief data and AI...
AI Delivers Enterprise Value — but Not for Everyone
U.S. technology leaders plan to spend about $207 million on AI in the next year, almost twice last year’s forecast, according to KPMG’s survey of 2,000 global executives. More than half expect AI agents to be managed primarily by humans for...
Why Amer Sports Is All in on IT Modernization
Amer Sports announced a $400 million IT spend for 2026, up from $310 million in 2025, to accelerate enterprise‑system modernization, digital commerce, and AI integration. The company is migrating finance, supply‑chain and HR platforms to a cloud‑based SAP S/4HANA backbone and rolling out...
Risk, Readiness and Resilience
Artificial intelligence’s growing complexity is shifting location decisions from hype‑driven hubs to regions that offer execution‑ready ecosystems. Middlesex County, New Jersey, stands out by combining a highly educated, diverse talent pool with deep experience in regulated industries. Rutgers University‑New Brunswick anchors...
How AI Agents Will Reshape Digital Workplace IT Operations
AI agents are set to transform digital workplace IT operations by moving beyond rule‑based automation to autonomous decision‑making in complex environments. Gartner predicts that by 2030, nearly one‑third of organizations will achieve autonomous operations for 80% of digital workplace services,...
IT Values AI in Security, but Human Oversight Remains Key
Enterprises are drowning in an average of 4,330 security alerts each day, yet they investigate only 37% of them, according to Crogl’s 2026 SOC survey. While 62% of organizations have incorporated AI into their security operations, just 44% believe AI...
How a Home Remodeling Company Builds on AI
West Shore Home appointed Eppie Vojt as its first chief data and AI officer to accelerate automation across its remodeling operations. The company, already using lidar scanning and 3D visualizers, introduced an AI‑driven scheduling tool called Sapos that can generate...
What CIOs Should Know About Agent Protocols
AI agents are rapidly entering enterprise workflows, but divergent protocols such as Anthropic’s Model Context Protocol, Google’s Agent‑to‑Agent, and the open‑source Agent Network Protocol hinder seamless collaboration. These protocols were built on incompatible trust assumptions, forcing CIOs to write custom...
The Evolution of Chaos Engineering: From Chaos Monkey at Netflix to Reliability Management in the AI Era
Chaos engineering began with fault‑injection tools at Amazon and Netflix’s open‑source Chaos Monkey, evolving into hypothesis‑driven experiments. Gremlin, launched in 2016, packaged safety controls, methodology, and CI/CD integrations to make the practice scalable across organizations. The approach now includes automated...
IBM, Nvidia Tackle AI Data Woes
IBM expanded its partnership with Nvidia at GTC 2026 to address enterprise AI data management challenges. The collaboration integrates Nvidia’s cuDF toolkit with IBM’s Presto query engine and adds Nemotron models to IBM’s Docling PDF reader. Nvidia GPUs will also power...
Banks Struggle to Scale AI as Legacy Tech Devours IT Budgets
Banks are finding it difficult to scale artificial‑intelligence initiatives because legacy systems consume a disproportionate share of IT spending. Capgemini’s survey shows only 29% of budgets target transformative tech while 43% fund maintenance of outdated infrastructure. New AI‑driven products are...
Country Bank Selects CTO to Bolster IT Capabilities
Country Bank announced Ryan Stepalavich as senior vice president and chief technology officer, tasking him with steering the firm’s technology strategy. Stepalavich arrives with more than 26 years of IT experience, including 14 years in financial services, and a track...
Dallas Cowboys’ CIO Breaks Down Data Silos Amid Modernization
Dallas Cowboys CIO Matt Messick is finalizing a multi‑year IT overhaul that includes a Lenovo device refresh, a migration to Microsoft Dynamics 365, and a new data strategy aimed at breaking silos. The team is preparing an AI‑driven dashboard to...
Microsoft Expands Sovereign Cloud Capabilities to Support AI Models
Microsoft announced a major expansion of its sovereign‑cloud portfolio, adding Foundry Local for on‑device AI inference and making Azure Local and Microsoft 365 Local globally available in disconnected environments. The new services let qualified customers run large AI models and core...
App Sprawl Bogs Down Operations, Fuels Shadow IT Growth
Torii’s 2026 SaaS Benchmark Report reveals that large enterprises now run an average of 2,191 applications, with more than 61% of those tools operating without formal IT approval. AI experimentation is intensifying the problem, as employees juggle roughly 40 apps...
Why Chief AI Officers Need to Become Change Agents
Chief AI Officers (CAIOs) are evolving from technical overseers to enterprise change agents, tasked with accelerating AI experiments while managing risk. Companies are shifting focus from low failure rates to high‑velocity learning, recognizing that each experiment adds strategic insight. The...
Albertsons Outlines Top 4 AI Priorities
Albertsons announced four AI priorities for fiscal 2026—digital customer experience, merchandising, labor, and supply chain—backed by a full cloud migration and unified data platform. Chief technology officer Anuj Dhanda emphasized these are long‑term investments already delivering measurable impact, such as...
Neoclouds Capture Growing AI Workload Traffic, Backblaze Says
Backblaze’s Q4 2025 network report reveals a sharp rise in AI‑driven traffic to GPU‑centric neocloud providers, peaking in October before settling at a higher baseline. The surge was concentrated in US‑East data centers, highlighting latency‑sensitive AI data movement. Analysts from McKinsey...
Why Multicloud Needs a New Definition
Nathan Thomas, Oracle's VP of multicloud, argues that the term "multicloud" has become too vague and proposes a concrete definition. He notes that early multicloud efforts left integration, procurement and support fragmented, forcing customers to stitch solutions together. Recent vendor...
IBM Tackles Cloud, AI Sovereignty with New Platform
IBM announced Sovereign Core, a software platform that lets enterprises run cloud and AI workloads under their own sovereign control. The solution embeds data‑localization and governance controls directly into the software, offering a customer‑operated control plane. Available in tech preview...
Kroger Taps Google Gemini, Announces More Key AI Moves
Kroger announced an expanded partnership with Google Cloud, deploying Gemini Enterprise’s Customer Experience solution as a personal shopping assistant. The AI‑driven assistant can generate shoppable recipes, recommend offers, and schedule deliveries using Kroger’s real‑time inventory and pricing data. Kroger also...
Banks Aim for Agentic AI Scale in 2026: Report
Banks are accelerating the deployment of agentic AI in 2026, leveraging cloud platforms to build brand‑aligned, compliant AI agents. Accenture forecasts that 57% of banking executives will embed agents in risk, compliance, audit, fraud detection, and transaction monitoring, while 56%...
Neoclouds Size up Enterprise Opportunities
Neocloud providers saw revenue surge 205% YoY in Q2 2025, positioning the segment to exceed $23 billion this year and target nearly $180 billion by 2030. Hybrid‑cloud adoption and AI workload growth are driving enterprises toward specialized AI clouds that can undercut hyperscalers...
Embrace AI Curiosity or Fail: How Maia Proves AI Is More than Hype
Matillion’s CEO Matthew Scullion argues AI is a digital industrial revolution, not a fleeting hype cycle. He warns that 95% of generative AI projects fail because organizations treat adoption as a technical problem rather than a human‑behavior challenge. Matillion’s agentic...
Flexera Expands Its FinOps Footprint to Take on Data Cloud Costs
Flexera announced the acquisition of ProsperOps and Chaos Genius, adding AI‑driven billing‑rate optimization and data‑cloud spend‑management to its portfolio. The moves extend Flexera’s FinOps suite, which already includes NetApp Spot and Snow Software, to cover cloud, SaaS, containers and emerging...
Delta CIO to Retire After a Decade of Service
Delta Chief Information Officer Rahul Samant is retiring after a decade of steering the airline’s technology transformation, including a major cloud migration and resilience upgrades. Effective March 1, 2026, Amala Duggirala will assume the newly created chief digital and technology...
5 IT Leaders Share New Year’s Resolutions for 2026
In 2025, IT leaders rushed to embed generative AI, yet only 15% saw earnings uplift, prompting a strategic reset for 2026. Executives now pledge to balance AI deployment with human intelligence, tightening technical debt and refining human‑AI operating models. Resolutions...
The Challenge for Software Engineers in 2026 — and Beyond
In 2025 software engineers grappled with rapid AI integration, facing skill erosion, cost‑heavy LLM infrastructure, and rising burnout as delivery pressures intensified. Gartner analysts warn that overreliance on AI tools can stunt core engineering capabilities, making upskilling a critical priority....
ServiceNow to Buy Armis for $7.75B
ServiceNow announced a $7.75 billion cash acquisition of Armis, a leader in cyber‑physical security and exposure management. The deal will merge Armis’s real‑time asset intelligence with ServiceNow’s AI‑driven workflow platform, creating an end‑to‑end security solution. ServiceNow’s security and risk business, already...
Companies Reinvest AI Productivity Gains Into More Automation
EY’s U.S. AI Pulse Survey of 500 decision‑makers shows firms are channeling AI‑driven productivity gains into further automation, research and talent development rather than cutting jobs. Nearly half of respondents are expanding AI capabilities, while only 17% report AI‑related headcount...
AWS Leans on Partners to Spin up Mainframe Modernization Agents
Amazon Web Services introduced AWS Transform Composability, a platform enabling partners to create AI-driven agents that automate mainframe‑to‑cloud migrations. The solution lets service providers encode industry‑specific knowledge—such as COBOL insurance claims or government records—into reusable, containerized agents hosted in Elastic...
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[Podcast] Unifying Intelligence
Enterprises are still wrestling with fragmented data definitions and hidden logic that lock them into costly vendor ecosystems, according to a new survey of 100 senior IT leaders. Strategy Software’s three‑part podcast series, "Unifying Intelligence," breaks down why data consistency...
NIST Adds to AI Security Guidance with Cybersecurity Framework Profile
The National Institute of Standards and Technology has issued a draft Cybersecurity Framework (CSF) Profile for Artificial Intelligence, linking AI‑specific risks to the widely adopted CSF. The profile organizes guidance into three focus areas—secure, defend and thwart—to help firms protect...
Microsoft, Google Rule AI Vendor Market for Enterprises
Gartner’s 2025 report crowns Microsoft and Google as the dominant AI vendors for enterprises. Microsoft’s broad partner and platform ecosystem gives it an edge in enterprise‑wide AI, while Google’s integrated agentic AI stack positions it as the company to beat...
Red Hat Acquires Chatterbox Labs to Boost AI Governance
Red Hat announced the acquisition of London‑based Chatterbox Labs, a firm specializing in AI model testing and generative‑AI guardrails. The deal, terms undisclosed, integrates automated risk assessment, safety testing, and governance tools into Red Hat’s expanding AI portfolio. Red Hat...
CIOs Name AI Adoption as Top Imperative: Survey
A Rimini Street survey of 4,300 C‑suite executives found that 46 % of CIOs rank AI adoption and automation as their top priority for the next five years. Executives also cite cybersecurity, compliance, and cost optimization as near‑term goals. However, ROI...
