PCI Pal Earns HITRUST and SOC 2 Type II Certifications
PCI Pal announced it has earned both SOC 2 Type II attestation and HITRUST certification, confirming the robustness of its data protection, governance, and risk‑management controls. The certifications were achieved alongside a formal alignment with HIPAA requirements, strengthening the company’s offering for the healthcare sector. Chief Information Security Officer Royston Ballard emphasized that security is a continuous, platform‑wide commitment rather than a one‑time checkpoint. The dual certifications position PCI Pal as a trusted provider of secure payment solutions across regulated industries.
Shirofune Launches AI Summary
Shirofune, a digital advertising automation platform, unveiled AI Summary on April 15, 2026. The new tool leverages generative AI to scan performance‑metric shifts and produce a concise, actionable narrative within seconds. It sits on top of Shirofune’s existing Change Analysis...
HubSport Launches Spring 2026 Release
HubSpot announced its Spring 2026 release, adding over 100 new and updated products aimed at AI‑enhanced go‑to‑market operations. The flagship HubSpot AEO tool extends SEO into answer‑engine optimization for platforms like ChatGPT, Gemini and Perplexity. New assistants—including Breeze Assistant, Prospecting Agent,...
Evergent Introduces Agentic Revenue Orchestration Platform
Evergent unveiled its Agentic Revenue Orchestration Platform, a suite of AI‑driven tools designed for subscription businesses in streaming, pay‑TV, telecom and gaming. The platform introduces three agents—Retention, Operations and Customer Support—that predict churn, streamline product creation via natural language, and...
Tekmetric Launches Digital Ads and Tekmetric Phones
Tekmetric announced at its Tektonic 2026 conference the launch of two new services: Tekmetric Digital Ads, a self‑serve platform that boosts auto‑repair shops’ visibility on Google Maps and Yelp, and Tekmetric Phones, an integrated calling solution that surfaces customer history, vehicle...
Khoros Launches Iris AI
Khoros unveiled Iris AI, an AI‑native platform that merges social listening, publishing, engagement and analytics into a single system. The tool processes billions of posts in 187 languages, offering real‑time moderation, sentiment analysis and automated routing of interactions to the right...
AutoRaptor Launches AI Voice Agent
AutoRaptor, a CRM provider for independent auto dealerships, unveiled its AI Voice Agent, a fully automated conversational system that answers inbound calls, qualifies prospects, captures lead details, and schedules appointments. The agent instantly identifies caller intent, routes queries, and logs...
The CCaaS Opportunity Ahead: How Vendors Can Lead the Next Wave
The contact‑center‑as‑a‑service (CCaaS) market remains a core platform for CX organizations, delivering telephony, omnichannel orchestration, and session management. While AI is emerging as the intelligence layer, it relies on CCaaS for channel transport and data flow. Vendors must expand the...
UJET Launches Google Cloud CCaaS by UJET
UJET announced the launch of Google Cloud CCaaS by UJET, a managed service that delivers Google Cloud’s AI‑driven contact‑center platform to small‑to‑medium businesses and mid‑market firms through AVANT’s Technology Solutions Distributor channel. The offering bundles the Gemini Enterprise for CX...
SugarCRM Unveils New Brand Identity as SugarAI
SugarCRM announced a rebrand to SugarAI, positioning the company as an AI‑first provider of customer‑relationship‑management solutions. The new identity emphasizes "precision selling," where artificial intelligence turns CRM data into proactive sales guidance rather than a passive record. CEO David Roberts...
NIQ Debuts Growth Pathways
NIQ, a consumer intelligence firm, launched Growth Pathways, an analytics suite that fuses qualitative and quantitative research with real‑time sales performance. The platform uses AI‑enabled qualitative methods to surface Jobs‑to‑Be‑Done and behavioral context behind brand choices. By linking consumer insights...
Clari + Salesloft and Vidyard Expand Partnership
Clari + Salesloft has deepened its partnership with video platform Vidyard, embedding AI‑powered video creation and buyer‑engagement metrics directly into revenue workflows. The integration lets sellers record or generate personalized videos, including AI avatars, within Salesloft emails and cadences. Engagement signals such...
Solv Launches ClearPay AI and Maya Voice Agent
Solv, a healthcare‑technology firm, unveiled Solv AI, featuring ClearPay AI for real‑time insurance verification and out‑of‑pocket cost estimation, and Maya, an AI‑driven voice agent that automates patient outreach and appointment scheduling. The company highlights that its models are trained on more than...
Lean Solutions Group Acquires Lead2Revenue
Lean Solutions Group (LSG) announced the acquisition of Lead2Revenue, a firm that designs data‑driven pipeline optimization programs for B2B companies. The deal, whose financial terms were not disclosed, expands LSG’s Revenue Growth Services to include account targeting, multichannel prospecting, and...
What Door-to-Door Sales Can Teach Us About Building Agentic AI for Sales Teams
Steve Ancheta, founder and CEO of Zig.ai, argues that modern sales must return to human‑focused conversations after decades of channel fatigue. He draws on his door‑to‑door experience to show that AI should eliminate administrative drag—not replace the salesperson’s judgment. Zig.ai’s...
