ServiceNow AI-Enables Its Entire Product Lineup
ServiceNow announced that its full suite of products is now AI‑enabled, adding a conversational front‑door (EmployeeWorks), a cross‑enterprise data layer (Workflow Data Fabric), and an AI Control Tower for governance. The rollout introduces Context Engine, which injects real‑time enterprise context into every AI decision, and new Build Agent skills that integrate with major AI development environments. A tiered AI‑offer model and an Enterprise Service Management (ESM) Foundation target midsize firms seeking rapid, enterprise‑grade automation. All components are built to operate within the flow of work and leverage ServiceNow’s existing data graph.
Pipeliner CRM Rebrands as Coevera
Pipeliner CRM announced a full rebrand to Coevera, positioning the platform around artificial‑intelligence‑driven sales enablement. The new name reflects a focus on collaboration, evolution, and an AI‑centric era. Coevera’s roadmap introduces real‑time buying‑center intelligence, self‑configuring workflows, and a novel metric...
Liferay Introduces Headless CMS
Liferay announced the launch of Liferay CMS, a fully headless content management system built on its DXP platform. The new solution lets marketing, development and IT teams create, manage and deliver content across mobile apps, portals and web ecosystems from...
WunderKIND Ads Partners with Attain
WunderKIND Ads and Attain announced a partnership to launch a commerce data solution that injects live, permissioned purchase information into digital advertising. The offering blends Attain’s verified transaction data with WunderKIND’s ad inventory, enabling precision segmentation, spend‑triggered activation, and real‑time...
NIQ Partners with Adsquare
NIQ has teamed up with Adsquare to embed its GeoPurchase audience segments into Adsquare’s location‑intelligence platform, covering Europe, Canada and the United States. The partnership lets advertisers activate anonymized, purchase‑based segments across programmatic, cross‑screen and digital out‑of‑home (DOOH) campaigns. Marketers...
Buying Groups Evolve. So Should Your Marketing
As B2B buying groups expand to an average of 13 members, marketers are adopting buying‑group strategies that tailor content to each stakeholder’s criteria. Yet data on these stakeholders degrades 2‑5% each month, with roles in marketing, sales and technology turning...
VoAIce?Launches OliviaAI
voAIce introduced OliviaAI, an autonomous AI communications platform that handles phone, text, email, and web chat for high‑velocity retail such as automotive and RV dealerships. The solution integrates with dealership management systems and CRMs to pull real‑time inventory, customer history,...
Regal Launches Copilot for Building AI Agents
Regal unveiled Copilot, an AI‑agent development platform that lets users describe desired functionality in natural language and automatically builds, tests, and deploys production‑ready agents. The tool taps Regal’s Unified Customer Profile, AI Routing, Agent Frameworks, and Observability to ensure scalability,...
Staffing Issues Affect Customer Experience Quality
Gallup’s April 2026 report finds that only 23% of U.S. workers say their firms consistently meet customer promises, while 37% identify staffing shortages as the chief barrier to quality customer experience (CX). The survey also reveals rising employee stress, with...
Channelscaler Accelerates AI Innovation with Scailyn
Channelscaler has infused its Scailyn platform with artificial‑intelligence features to streamline partner engagement and accelerate growth. The AI‑powered agent now automates marketing development fund (MDF) audits, flags duplicate deals, routes leads, and delivers content recommendations. Founder Kenneth Fox emphasized that...
Sprinklr Unveils Spring '26 (26.4) Release
Sprinklr launched its Spring ’26 (26.4) release, adding a suite of AI‑powered features to its Unified‑CXM platform. New capabilities include Customer Feedback Copilot, Marketing Copilot, Autonomous Evaluation, and AI‑driven governance tools that promise more transparent, test‑backed automation. The update also...
OptifiNow Integrates with PhoneBurner
OptifiNow, a CRM provider for wholesale mortgage lenders, has launched a two‑way integration with PhoneBurner, a power‑dialer platform. The link lets users push contact lists directly into PhoneBurner for rapid outbound calls and automatically syncs call outcomes back into the...
Segra Launches SkyVoice
Segra, a fiber network provider, has introduced SkyVoice, a unified cloud communications platform that combines voice, collaboration, and contact‑center capabilities. The solution is accessible via desktop and mobile apps and integrates directly with major business systems such as Salesforce, Microsoft...
PAR Technology Announces PAR Intelligence
PAR Technology unveiled PAR Intelligence, an agentic AI layer woven through its restaurant and retail platform. Leveraging two decades of data—including 12 billion annual transactions, 640 million guest profiles, and 400 million loyalty members—the system powers agents that spot performance gaps, auto‑generate offers,...
LiveRamp and Akkio Partner
LiveRamp, a leading data collaboration firm, has teamed up with AI infrastructure provider Akkio to embed Akkio's artificial‑intelligence tools into its platform. The integration adds a conversational AI layer that surfaces media measurement insights in natural language and powers end‑to‑end...
Voice AI: The Dos, the Don?ts, and What?s Next
Voice AI has reached a maturity level where it can stabilize call‑center workforces by handling after‑hours calls, scheduling, and multilingual support with a word‑error rate under 5 percent. The technology leverages advanced neural networks and large language models to assess urgency,...
Companies, Your Lack of Attention Is Disturbing
Leonard Klie reports that his work email address was harvested from the dark web, resulting in a flood of phishing and scam messages impersonating reputable brands. He finds most companies unresponsive or offering only generic advice when he forwards these...
NIQ's MRI-Simmons Partners with TransUnion
NIQ's MRI‑Simmons has deepened its partnership with TransUnion, adding its research‑driven audience segments to the TruAudience Data Marketplace. Marketers can now access thousands of syndicated segments covering psychographics, lifestyle, brand preferences and media habits, as well as request custom‑built audiences....
VoAIce Acquires TheCRM Corporation
voAIce announced the acquisition of TheCRM, merging TheCRM's live dealership data infrastructure with voAIce's AI suite to create a unified intelligence system for retail dealerships. The deal introduces DealerCRM as the central operating database within voAIce’s platform, linking customer records,...
HubSpot Partners with TikTok
HubSpot announced that its Marketing Hub now integrates directly with TikTok, allowing marketers to create, manage, and measure both paid ads and organic posts from a single dashboard. The integration syncs CRM contact segments, enables look‑alike audience creation, and auto‑tracks...
LiveRamp Extends Partnership with Unity
LiveRamp has broadened its collaboration with Unity, integrating its RampID identity solution into Unity Exchange. The move gives marketers access to Unity’s mobile ecosystem of 2.9 billion monthly active devices globally and 256 million in the United States. By leveraging first‑party data,...
Reddit Partners with Anonym
Reddit has teamed up with Mozilla’s Anonym platform to offer encrypted, privacy‑first advertising measurement. Anonym’s confidential computation layer lets advertisers gauge incremental lift without sharing raw first‑party data. The integration expands Reddit’s ad toolkit for brands operating under strict data‑governance...
Broot.ai Partners with Vonage
Broot.ai, a B2B contact‑management platform, has integrated Vonage Voice APIs to embed one‑click, in‑app calling and instant local‑number provisioning. The new feature lets sales and marketing teams dial prospects directly from the CRM and assign US, European, and Pacific local...
Kustomer Launches Kustomer AI - Signals
Customer experience platform Kustomer introduced Kustomer AI‑Signals, an add‑on that delivers real‑time sentiment, escalation risk, and unified context to agents and managers. The feature pulls purchase history, prior interactions, and sentiment analysis to generate a plain‑language summary as soon as...
Cox Business Unveils Contact Center with RingCentral
Cox Business, a cloud and managed IT provider, has launched a new contact center solution built on RingCentral’s RingCX platform. The service unifies voice, chat, and email into a single AI‑powered interface, delivering real‑time analytics and intelligent automation. Executives from...
Hightouch Launches DSP Marketplace Solution
Hightouch announced a new DSP Marketplace Solution that directly integrates its data onboarding platform with The Trade Desk and Yahoo DSP. The integration lets media networks build warehouse‑native audiences from purchase data, AI scores and consent flags, then list those...
Sprinklr Partners with CreatorIQ
Sprinklr and CreatorIQ have integrated their platforms, linking CreatorIQ’s Creator Graph with Sprinklr’s social media reporting environment. The unified system lets brands view creator, organic, and paid performance side‑by‑side, enabling clearer revenue impact analysis. It also allows direct activation of...
EHealth Gives Callers the Regal Treatment
eHealth partnered with Regal to launch Alice, an AI voice agent that handles Medicare Advantage, prescription drug and Medigap enrollment calls. The platform eliminated wait times, delivering zero‑second answer rates and a 27% higher purchase conversion than human screeners. After...
The Top Customer Service Trends and Technologies for 2026: Customer Service Is Getting Supercharged
Artificial intelligence has moved from experimental pilots to core contact‑center workflows, powering real‑time response suggestions, sentiment analysis, and automated summaries. AI‑driven routing and triage have cut average hunting time from 5.15 to 2.37 minutes, while agents shift toward problem‑solving roles...
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100
The eighth annual Destination CRM Top 100 spotlights the 2026 landscape of customer‑service, marketing and sales technologies, emphasizing the surge of generative and agentic AI. The report highlights how AI is moving from efficiency‑boosting to autonomous decision‑making across contact‑center, content‑creation and sales‑prospecting functions....
Zendesk Acquires Forethought
Zendesk announced the acquisition of Forethought, an AI‑agent platform, though financial terms were not disclosed. The deal enables Zendesk to embed self‑improving AI agents across chat, email and voice channels. Customers will soon access the new Forethought AI Agents, which...
Invoca Launches AI Voice Agents
Invoca unveiled an AI Voice Agent that leverages real‑time buyer‑journey data to capture caller intent before a call begins, qualify leads, and route high‑intent prospects to the appropriate sales representative. The company also expanded its AI Messaging Agent, enabling automated...
Cyara Launches Agentic Testing
Cyara announced a new agentic testing and AI governance suite for voice and IVR channels, enabling enterprises to validate, monitor, and control autonomous AI agents before they interact with customers. The offering adds an assurance layer that pits AI agents...
SurveyMonkey Launches Automated SMS Survey Invites Directly From Salesforce?
SurveyMonkey announced the launch of automated SMS survey invites within its Salesforce integration on the AppExchange. The new feature lets customer‑experience and support teams trigger personalized text‑message surveys when key Salesforce events occur, such as closing a support case or...
Should Contact Centers Build or Buy Voice AI?
Contact centers face a pivotal choice between building, buying, or using developer‑first platforms for voice AI. The decisive factor is whether a vendor owns the entire model pipeline or simply resells third‑party services, which impacts control, rollback capability, and compliance....
Jump Launches AI Associate
Jump has unveiled AI Associate, an agentic AI layer that lets financial‑services advisors act on insights in real time. The tool integrates with CRM, email, and planning systems, enabling users to pull data, update records, draft communications, and schedule meetings...
Profiled by Prompt, Illustrated by Model: Audit Your LLM?s Assumptions
Ian Jacobs of Opus Research uses a ChatGPT‑generated caricature to illustrate how large language models infer personal and professional traits from prior interactions. The model selectively highlighted his analyst role, Bay Area context, and off‑hour interests while omitting others, revealing...
BBB National Programs Backs CBPR 2.0
BBB National Programs praised the Global Cross‑Border Privacy Rules Forum for finalizing CBPR 2.0, a major update that tightens consumer data protections and accountability in cross‑border transfers. The revision adds stronger safeguards for sensitive and children’s data, a “Preventing Harm” principle,...
Orange Business Extends Live Intelligence and Adds AI Protections
Orange Business introduced Live Intelligence Studio, expanding its Live Intelligence platform to let developers build and govern autonomous AI agents with advanced LangChain‑based tools. The suite adds branded calling, deep‑fake detection, AI‑augmented customer care and agentic telephony, all hosted on...
L'Or?al Drives Brand Awareness and Employee Engagement on Social Media with Sprinklr Advocacy
L'Oréal launched a global employee advocacy program powered by Sprinklr Advocacy, turning staff into brand ambassadors. Within 18 months the initiative generated over 33 million organic impressions and delivered a four‑fold return on investment. The pilot began in 2024 with 900...
Influencer Marketing Platform Market to Be Worth $2.03 Billion by 2031
MarketsandMarkets projects the influencer marketing platform market to grow from $1.15 billion in 2026 to $2.03 billion by 2031, reflecting a 12% compound annual growth rate. The expansion is driven by brands’ push for data‑backed, transparent campaigns and the need for faster...
Fast Simon Now Tells Merchandisers Which Products Are Successful, Overexposed, or Hidden Gems
Fast Simon has upgraded its e‑commerce optimization platform to deliver real‑time visibility into product performance, flagging successful items, over‑exposed listings, and hidden winners. The new module quantifies both short‑term conversion impact and long‑term opportunity costs across the entire catalog. Merchandisers...
Ringover Launches Ask Empower 2.0
Ringover unveiled Ask Empower 2.0, an AI assistant that can ingest and analyze every historical voice and video conversation on its platform, delivering concise briefs in seconds. The upgrade adds immersive call‑simulation training via Pitch Room and real‑time, contextual coaching through...
ContinuumGlobal Partners with Inbox Monster
ContinuumGlobal has teamed up with Inbox Monster to embed the latter’s email rendering and quality‑assurance tools into its Smart Marketing Engine. The integration lets marketers create thousands of personalized email variations and instantly preview how each will display across more...
Informa TechTarget Launches AI Visibility and GEO Solutions
Informa TechTarget unveiled two new offerings—the AI Visibility Audit and the GEO (Generative Engine Optimization) Topic Planner—to help B2B marketers navigate AI‑driven search ecosystems. The audit evaluates how audiences discover brands via AI, pinpointing gaps in visibility and accuracy, while...
Salesforce Teams with NVIDIA to Bring AI Agents Into the Flow of Work
Salesforce and NVIDIA have announced a partnership to embed AI agents directly into everyday workflows. The collaboration leverages Salesforce's Agentforce platform and Slack alongside NVIDIA's Nemotron 3 Nano model, which features a 1 million‑token context window for deep reasoning. Organizations can run these...
LivePerson Partners with Coral Active to Launch LivePerson Sync
LivePerson announced LivePerson Sync, a real‑time integration platform developed with Coral Active. The solution links the Conversational Cloud to major CRMs such as Salesforce, Microsoft Dynamics and ServiceNow, delivering customer data directly within the agent workspace. Sync supports four deployment...
Adobe Expands Partnership with NVIDIA
Adobe announced an expanded partnership with NVIDIA to accelerate AI‑powered creation across its suite of products. The collaboration will deliver next‑generation Firefly foundation models built on NVIDIA’s CUDA, NeMo, Cosmos and Agent Toolkit technologies. A public‑beta, cloud‑native 3D digital‑twin solution...
Wise Agent Launches Lead Pipeline
Wise Agent has introduced Lead Pipeline, a visual workflow tool that centralizes lead management for real‑estate professionals. The feature lets agents track prospects from initial contact through closing using customizable stages such as New Lead, Active Buyer, and Under Contract....
fullthrottle.ai Launches Enhanced SmartMail Capabilities
FullThrottle Technologies introduced an upgraded SmartMail feature on its fullthrottle.ai platform, enabling marketers to fuse identity‑driven direct‑mail with digital display, audio, and CTV campaigns. The solution converts third‑party audiences into verified first‑party households, allowing real‑time, trigger‑based mail activations. Integrated into...
