Xactly and ServiceNow Launch Agent-to-Agent AI Integration
Xactly and ServiceNow have introduced the Dispute Management AI Agent, the first in a new agentic framework that links Xactly’s revenue platform with ServiceNow’s Now Assist conversational AI. Powered by the Model Context Protocol, the integration enables secure, real‑time coordination to automate sales‑compensation inquiries and dispute workflows. The solution transforms commission investigations into instant, conversational tasks, aiming to cut friction for sellers and administrators. Executives from both companies say the partnership marks a shift toward autonomous revenue orchestration at enterprise scale.
Wayvia Launches Shoppable Next Generation
Wayvia unveiled Shoppable Next Generation, an AI‑powered shoppable media platform that links every marketing touchpoint—display ads, social posts, email—to a real‑time purchase path. The solution surfaces live pricing and inventory from both physical and online retailers, and feeds confirmed sales...
Hightouch Launches Ad Studio
Hightouch unveiled Ad Studio, an AI‑powered module of its Agentic Marketing Platform designed to automate the creation of on‑brand ads at scale. The tool leverages a proprietary Brand Context Layer that taps into digital asset management systems, past campaign data, and...
Vox AI Turns Drive-Thru Conversations Into Operational Intelligence
Vox AI, a conversational voice‑AI platform for drive‑thru quick‑service restaurants, launched Vox AI Insights, an analytics solution that converts every drive‑thru conversation into operational intelligence. The system hooks into existing audio equipment, captures full conversation context in real time, and...
Klaviyo Strengthens Canva Partnership
Klaviyo has deepened its integration with design platform Canva, enabling marketers to import full Canva layouts directly into Klaviyo campaigns. The upgraded connection lets users personalize those assets with segmentation, automation, and customer data, streamlining the workflow between creative and...
Cold Circuits, Warm Heart: AI and Empathy in CX
Ian Jacobs argues that AI itself cannot feel empathy, but its responses can be perceived as empathetic, which is what matters in customer experience. He notes that AI can consistently recognize distress signals, use context‑aware language, and avoid human fatigue,...
Consumer Use of Google for Discovery Declines
Clutch Research reports a sharp decline in Google reliance as AI assistants take center stage. Sixty‑nine percent of AI‑assistant users now use Google less, while 32% turn to AI first, surpassing the 28% who still start with Google. Daily AI...
Twilio Launches Flex SDK and Salesforce Integration
Twilio unveiled a new Flex SDK that lets developers embed contact‑center functions directly into any web application using a modular JavaScript library. The launch also includes a native Twilio for Salesforce Voice integration, allowing agents to handle calls inside the...
Dig Launches Ask-Dig, a Video-Centric AI Social Search Platform
dig introduced ask-dig, a video‑first AI platform that turns social media into a real‑time answer engine. Users type natural‑language questions and the system scans thousands of social posts, extracting narratives, sentiment and emerging signals. Each response is linked back to...
Moloco Launches AI-Powered Performance CTV for App Marketers
Moloco has introduced Moloco Ads for Performance CTV, extending its AI‑driven advertising technology to connected‑TV inventory. The platform optimizes each impression in real time, targeting specific marketing outcomes while leveraging advertisers' chosen mobile measurement partners for attribution. It promises premium,...
PCI Pal Earns HITRUST and SOC 2 Type II Certifications
PCI Pal announced it has earned both SOC 2 Type II attestation and HITRUST certification, confirming the robustness of its data protection, governance, and risk‑management controls. The certifications were achieved alongside a formal alignment with HIPAA requirements, strengthening the company’s offering for...
Shirofune Launches AI Summary
Shirofune, a digital advertising automation platform, unveiled AI Summary on April 15, 2026. The new tool leverages generative AI to scan performance‑metric shifts and produce a concise, actionable narrative within seconds. It sits on top of Shirofune’s existing Change Analysis...
HubSport Launches Spring 2026 Release
HubSpot announced its Spring 2026 release, adding over 100 new and updated products aimed at AI‑enhanced go‑to‑market operations. The flagship HubSpot AEO tool extends SEO into answer‑engine optimization for platforms like ChatGPT, Gemini and Perplexity. New assistants—including Breeze Assistant, Prospecting Agent,...
Evergent Introduces Agentic Revenue Orchestration Platform
Evergent unveiled its Agentic Revenue Orchestration Platform, a suite of AI‑driven tools designed for subscription businesses in streaming, pay‑TV, telecom and gaming. The platform introduces three agents—Retention, Operations and Customer Support—that predict churn, streamline product creation via natural language, and...
Tekmetric Launches Digital Ads and Tekmetric Phones
Tekmetric announced at its Tektonic 2026 conference the launch of two new services: Tekmetric Digital Ads, a self‑serve platform that boosts auto‑repair shops’ visibility on Google Maps and Yelp, and Tekmetric Phones, an integrated calling solution that surfaces customer history, vehicle...
Khoros Launches Iris AI
Khoros unveiled Iris AI, an AI‑native platform that merges social listening, publishing, engagement and analytics into a single system. The tool processes billions of posts in 187 languages, offering real‑time moderation, sentiment analysis and automated routing of interactions to the right...
AutoRaptor Launches AI Voice Agent
AutoRaptor, a CRM provider for independent auto dealerships, unveiled its AI Voice Agent, a fully automated conversational system that answers inbound calls, qualifies prospects, captures lead details, and schedules appointments. The agent instantly identifies caller intent, routes queries, and logs...
The CCaaS Opportunity Ahead: How Vendors Can Lead the Next Wave
The contact‑center‑as‑a‑service (CCaaS) market remains a core platform for CX organizations, delivering telephony, omnichannel orchestration, and session management. While AI is emerging as the intelligence layer, it relies on CCaaS for channel transport and data flow. Vendors must expand the...
UJET Launches Google Cloud CCaaS by UJET
UJET announced the launch of Google Cloud CCaaS by UJET, a managed service that delivers Google Cloud’s AI‑driven contact‑center platform to small‑to‑medium businesses and mid‑market firms through AVANT’s Technology Solutions Distributor channel. The offering bundles the Gemini Enterprise for CX...
SugarCRM Unveils New Brand Identity as SugarAI
SugarCRM announced a rebrand to SugarAI, positioning the company as an AI‑first provider of customer‑relationship‑management solutions. The new identity emphasizes "precision selling," where artificial intelligence turns CRM data into proactive sales guidance rather than a passive record. CEO David Roberts...
NIQ Debuts Growth Pathways
NIQ, a consumer intelligence firm, launched Growth Pathways, an analytics suite that fuses qualitative and quantitative research with real‑time sales performance. The platform uses AI‑enabled qualitative methods to surface Jobs‑to‑Be‑Done and behavioral context behind brand choices. By linking consumer insights...
Clari + Salesloft and Vidyard Expand Partnership
Clari + Salesloft has deepened its partnership with video platform Vidyard, embedding AI‑powered video creation and buyer‑engagement metrics directly into revenue workflows. The integration lets sellers record or generate personalized videos, including AI avatars, within Salesloft emails and cadences. Engagement signals such...
Solv Launches ClearPay AI and Maya Voice Agent
Solv, a healthcare‑technology firm, unveiled Solv AI, featuring ClearPay AI for real‑time insurance verification and out‑of‑pocket cost estimation, and Maya, an AI‑driven voice agent that automates patient outreach and appointment scheduling. The company highlights that its models are trained on more than...
Lean Solutions Group Acquires Lead2Revenue
Lean Solutions Group (LSG) announced the acquisition of Lead2Revenue, a firm that designs data‑driven pipeline optimization programs for B2B companies. The deal, whose financial terms were not disclosed, expands LSG’s Revenue Growth Services to include account targeting, multichannel prospecting, and...
What Door-to-Door Sales Can Teach Us About Building Agentic AI for Sales Teams
Steve Ancheta, founder and CEO of Zig.ai, argues that modern sales must return to human‑focused conversations after decades of channel fatigue. He draws on his door‑to‑door experience to show that AI should eliminate administrative drag—not replace the salesperson’s judgment. Zig.ai’s...
ServiceNow AI-Enables Its Entire Product Lineup
ServiceNow announced that its full suite of products is now AI‑enabled, adding a conversational front‑door (EmployeeWorks), a cross‑enterprise data layer (Workflow Data Fabric), and an AI Control Tower for governance. The rollout introduces Context Engine, which injects real‑time enterprise context...
Pipeliner CRM Rebrands as Coevera
Pipeliner CRM announced a full rebrand to Coevera, positioning the platform around artificial‑intelligence‑driven sales enablement. The new name reflects a focus on collaboration, evolution, and an AI‑centric era. Coevera’s roadmap introduces real‑time buying‑center intelligence, self‑configuring workflows, and a novel metric...
Liferay Introduces Headless CMS
Liferay announced the launch of Liferay CMS, a fully headless content management system built on its DXP platform. The new solution lets marketing, development and IT teams create, manage and deliver content across mobile apps, portals and web ecosystems from...
WunderKIND Ads Partners with Attain
WunderKIND Ads and Attain announced a partnership to launch a commerce data solution that injects live, permissioned purchase information into digital advertising. The offering blends Attain’s verified transaction data with WunderKIND’s ad inventory, enabling precision segmentation, spend‑triggered activation, and real‑time...
NIQ Partners with Adsquare
NIQ has teamed up with Adsquare to embed its GeoPurchase audience segments into Adsquare’s location‑intelligence platform, covering Europe, Canada and the United States. The partnership lets advertisers activate anonymized, purchase‑based segments across programmatic, cross‑screen and digital out‑of‑home (DOOH) campaigns. Marketers...
Buying Groups Evolve. So Should Your Marketing
As B2B buying groups expand to an average of 13 members, marketers are adopting buying‑group strategies that tailor content to each stakeholder’s criteria. Yet data on these stakeholders degrades 2‑5% each month, with roles in marketing, sales and technology turning...
VoAIce?Launches OliviaAI
voAIce introduced OliviaAI, an autonomous AI communications platform that handles phone, text, email, and web chat for high‑velocity retail such as automotive and RV dealerships. The solution integrates with dealership management systems and CRMs to pull real‑time inventory, customer history,...
Regal Launches Copilot for Building AI Agents
Regal unveiled Copilot, an AI‑agent development platform that lets users describe desired functionality in natural language and automatically builds, tests, and deploys production‑ready agents. The tool taps Regal’s Unified Customer Profile, AI Routing, Agent Frameworks, and Observability to ensure scalability,...
Staffing Issues Affect Customer Experience Quality
Gallup’s April 2026 report finds that only 23% of U.S. workers say their firms consistently meet customer promises, while 37% identify staffing shortages as the chief barrier to quality customer experience (CX). The survey also reveals rising employee stress, with...
Channelscaler Accelerates AI Innovation with Scailyn
Channelscaler has infused its Scailyn platform with artificial‑intelligence features to streamline partner engagement and accelerate growth. The AI‑powered agent now automates marketing development fund (MDF) audits, flags duplicate deals, routes leads, and delivers content recommendations. Founder Kenneth Fox emphasized that...
Sprinklr Unveils Spring '26 (26.4) Release
Sprinklr launched its Spring ’26 (26.4) release, adding a suite of AI‑powered features to its Unified‑CXM platform. New capabilities include Customer Feedback Copilot, Marketing Copilot, Autonomous Evaluation, and AI‑driven governance tools that promise more transparent, test‑backed automation. The update also...
OptifiNow Integrates with PhoneBurner
OptifiNow, a CRM provider for wholesale mortgage lenders, has launched a two‑way integration with PhoneBurner, a power‑dialer platform. The link lets users push contact lists directly into PhoneBurner for rapid outbound calls and automatically syncs call outcomes back into the...
Segra Launches SkyVoice
Segra, a fiber network provider, has introduced SkyVoice, a unified cloud communications platform that combines voice, collaboration, and contact‑center capabilities. The solution is accessible via desktop and mobile apps and integrates directly with major business systems such as Salesforce, Microsoft...
PAR Technology Announces PAR Intelligence
PAR Technology unveiled PAR Intelligence, an agentic AI layer woven through its restaurant and retail platform. Leveraging two decades of data—including 12 billion annual transactions, 640 million guest profiles, and 400 million loyalty members—the system powers agents that spot performance gaps, auto‑generate offers,...
LiveRamp and Akkio Partner
LiveRamp, a leading data collaboration firm, has teamed up with AI infrastructure provider Akkio to embed Akkio's artificial‑intelligence tools into its platform. The integration adds a conversational AI layer that surfaces media measurement insights in natural language and powers end‑to‑end...
Voice AI: The Dos, the Don?ts, and What?s Next
Voice AI has reached a maturity level where it can stabilize call‑center workforces by handling after‑hours calls, scheduling, and multilingual support with a word‑error rate under 5 percent. The technology leverages advanced neural networks and large language models to assess urgency,...
Companies, Your Lack of Attention Is Disturbing
Leonard Klie reports that his work email address was harvested from the dark web, resulting in a flood of phishing and scam messages impersonating reputable brands. He finds most companies unresponsive or offering only generic advice when he forwards these...
NIQ's MRI-Simmons Partners with TransUnion
NIQ's MRI‑Simmons has deepened its partnership with TransUnion, adding its research‑driven audience segments to the TruAudience Data Marketplace. Marketers can now access thousands of syndicated segments covering psychographics, lifestyle, brand preferences and media habits, as well as request custom‑built audiences....
VoAIce Acquires TheCRM Corporation
voAIce announced the acquisition of TheCRM, merging TheCRM's live dealership data infrastructure with voAIce's AI suite to create a unified intelligence system for retail dealerships. The deal introduces DealerCRM as the central operating database within voAIce’s platform, linking customer records,...
HubSpot Partners with TikTok
HubSpot announced that its Marketing Hub now integrates directly with TikTok, allowing marketers to create, manage, and measure both paid ads and organic posts from a single dashboard. The integration syncs CRM contact segments, enables look‑alike audience creation, and auto‑tracks...
LiveRamp Extends Partnership with Unity
LiveRamp has broadened its collaboration with Unity, integrating its RampID identity solution into Unity Exchange. The move gives marketers access to Unity’s mobile ecosystem of 2.9 billion monthly active devices globally and 256 million in the United States. By leveraging first‑party data,...
Reddit Partners with Anonym
Reddit has teamed up with Mozilla’s Anonym platform to offer encrypted, privacy‑first advertising measurement. Anonym’s confidential computation layer lets advertisers gauge incremental lift without sharing raw first‑party data. The integration expands Reddit’s ad toolkit for brands operating under strict data‑governance...
Broot.ai Partners with Vonage
Broot.ai, a B2B contact‑management platform, has integrated Vonage Voice APIs to embed one‑click, in‑app calling and instant local‑number provisioning. The new feature lets sales and marketing teams dial prospects directly from the CRM and assign US, European, and Pacific local...
Kustomer Launches Kustomer AI - Signals
Customer experience platform Kustomer introduced Kustomer AI‑Signals, an add‑on that delivers real‑time sentiment, escalation risk, and unified context to agents and managers. The feature pulls purchase history, prior interactions, and sentiment analysis to generate a plain‑language summary as soon as...
Cox Business Unveils Contact Center with RingCentral
Cox Business, a cloud and managed IT provider, has launched a new contact center solution built on RingCentral’s RingCX platform. The service unifies voice, chat, and email into a single AI‑powered interface, delivering real‑time analytics and intelligent automation. Executives from...