Cresta Launches Knowledge Agent
Cresta introduced Knowledge Agent, an AI co‑pilot that delivers precise answers to contact‑center agents in real time without prompting. The assistant lives in a browser sidebar, follows agents across tabs, and merges live audio with on‑screen data such as account status and loyalty tier. By proactively surfacing cited information, it acts as a second brain, letting agents focus on the conversation. Cresta positions the tool as a way to broaden generalists' capabilities and reduce transfers.
Barrows Connected Store Partners with QSIC
Barrows Connected Store and QSIC announced a strategic partnership that merges Barrows' in‑store digital video network with QSIC's intelligent audio platform. The combined solution delivers synchronized, multi‑sensory campaigns measured against real‑world transactions, offering brands predictive targeting and closed‑loop attribution. By...
Contentsquare Launches AI Agent And Analytics Capabilities
Contentsquare unveiled Sense Analyst, an AI‑powered analytics agent that consolidates data from websites, mobile apps, AI assistants, and support conversations into a single view. The solution offers personalized insights, a 24/7 Newsroom for issue detection, and scheduled email delivery, while...
8x8 Expands General Availability of 8x8 Engage
8x8 announced that its Engage platform is now generally available worldwide across all communication channels. The company is extending advanced customer‑engagement tools beyond traditional contact‑center agents to front‑line teams. Engage runs on the same unified, cloud‑native platform that 8x8 customers...
The Four Pillars of AI-Driven CX: Turning Technology Into Trust
Customer expectations are outpacing companies’ ability to adapt, with 70% of executives reporting a widening gap. AI alone isn’t enough; firms must embed it across four pillars—assisted agents, intelligent self‑service, operational automation, and adaptive AI orchestration—to turn CX into a...
Low Data Trust Limits the Value of Analytics and AI
Companies are rapidly expanding analytics and AI capabilities, but a new Info‑Tech Research Group study reveals that low data trust is throttling expected business value. Fragmented ownership, inconsistent validation and reactive cleanup dominate current data practices, leading to underperforming analytics...
Spreetail Introduces the Brand Experience Portal (BEx)
Spreetail has unveiled the Brand Experience Portal (BEx), a real‑time dashboard that consolidates sales, advertising, and fulfillment data for its brand partners. The platform integrates existing tools such as Price Pulse, Promise Pro, True Ads, and Smart Shelf, delivering AI‑driven...
Tablevoice Partners with OpenTable
Tablevoice, an AI-powered restaurant host, has announced a partnership with OpenTable to convert missed phone calls into confirmed reservations. The integration allows the AI to converse with callers, capture details, and book directly in OpenTable while logging the interaction in...
Krisp Brings Customer Accent Conversion to Call Centers
Krisp has introduced Customer Accent Conversion, an AI-driven feature that transforms inbound speech in real time so agents hear a clearer version while the caller’s voice, emotion, and context remain unchanged. The processing occurs locally on the agent’s device, eliminating...
Kaltura Launches Agentic AI Conversational Avatars
Kaltura announced Kaltura Agentic Avatars, a real‑time conversational AI video agent that delivers human‑like, intent‑driven interactions across customer, employee, and learner journeys. The company also unveiled a Conversational Agents SDK, enabling developers to embed these avatars into any digital experience...
PCI Pal Integrates with Zoom
PCI Pal announced a partnership with Zoom to embed its secure payment technology into Zoom’s Virtual Agent (ZVA). The integration allows customers to complete transactions within AI‑driven virtual interactions while keeping payment data out of the organization’s environment. Building on...
UJET Launches Agentic Experience Orchestration
UJET unveiled Agentic Experience Orchestration (AXO), an architecture that embeds AI virtual agents directly into contact‑center workflows and links them to enterprise data sources. The platform captures front‑end interactions, automates low‑value tasks, and orchestrates back‑office processes across multiple applications. Human...
Birdzi Launches AskKea Generative BI Interface
Birdzi introduced AskKea, a generative business intelligence assistant that lets grocery retailers ask plain‑English questions and receive decision‑ready answers, visualizations, and exportable data within minutes. The tool integrates structured and unstructured retail data, offering cross‑system insights such as category penetration,...
Businesses Turning to GenAI for Purchase Decisions
Forrester reports that 36% of B2B buyers now use generative AI to discover, evaluate, and purchase solutions, making genAI the leading information source ahead of vendor sites and social media. While AI speeds initial research, buyers still depend on human...
Sinch Launches Voice Relay
Sinch has expanded its Enterprise Voice platform with Voice Relay, a service that lets developers attach text‑based AI agents to live telephone calls. The offering includes an AI‑ready voice infrastructure, enhanced branded‑calling protection, and broader global network reach. Voice Relay...
Webflow Partners with Adobe, Getty Images, OneTrust, and TransPerfect
Webflow announced strategic integrations with Adobe Marketo Engage, Getty Images, OneTrust, and TransPerfect. The partnerships embed personalization, high‑quality visual assets, consent management, and multilingual localization directly into Webflow’s web‑marketing platform. Marketers can now pull campaign data, access licensed imagery, ensure...
Salesforce Launches Agentforce Contact Center
Salesforce introduced Agentforce Contact Center, a unified platform that merges voice, digital channels, CRM data, and AI agents into a single native system. The solution enables AI‑driven self‑service at scale while providing seamless AI‑to‑human handoffs with full context. Agents see...
DemandFactor Rebrands as Demand.com
DemandFactor announced it is rebranding as Demand.com, a move that aligns its corporate identity with a broader full‑funnel demand generation platform. The new name emphasizes the company’s focus on end‑to‑end B2B demand generation, performance marketing, partner activation, recruitment, and agency...
Bambuser Launches GEO Discovery
Bambuser introduced GEO Discovery, a new offering built on its Intelligence Layer that transforms live and recorded video content into structured data for AI answer engines. The service can operate alongside existing Bambuser tools or as a stand‑alone product, delivering...
RingCentral Unveils AIR Pro, an Agentic Voice AI Platform for Customer Engagement
RingCentral announced AIR Pro, a voice‑first, omnichannel AI agent platform embedded in its communications suite. The solution features a no‑code studio that lets users design, build and deploy AI agents that can recognize intent, authenticate customers and execute multi‑step actions autonomously....
Syndigo Acquires Taggstar
Syndigo, a product experience management provider, announced the acquisition of Taggstar, a conversion‑rate‑optimization platform, without disclosing financial terms. The deal adds real‑time, AI‑driven social‑proof messaging to Syndigo’s Product Experience Cloud, extending capabilities across e‑commerce sites, email, social and digital ads....
Shirofune Launches Real-Time Amazon Ads Automation
Shirofune has added a real‑time automation layer to its Amazon advertising platform, targeting high‑traffic sales events such as Prime Day and Cyber Monday. The new feature tracks cost and performance metrics on an hourly basis, allowing advertisers to either maximize...
Boost.ai Introduces Adaptive Voice
Boost.ai has introduced Adaptive Voice, a new capability for its conversational AI platform that blends its Express Voice speech‑to‑speech engine with the Enterprise Voice speech‑to‑text/text‑to‑speech pipeline. The technology automatically selects the appropriate voice mode—free‑flowing for simple interactions or fully compliant...
Generative Video Can Be CX's Sharpest Tool
Generative video is emerging as a contextual CX tool that assembles personalized walkthroughs from a customer’s actual product data, UI state, and issue history. Unlike static tutorials, the AI‑driven clips show the exact steps a user needs, reducing translation effort...
NiCE Launches Agentic AI Innovation
NiCE unveiled an agentic AI platform that converts structured and unstructured enterprise interaction data into ready‑to‑deploy AI agents at scale. The system scans voice, chat, digital channels and workflows, pinpoints high‑impact automation opportunities, and quantifies projected ROI before launch. It...
Teneo Launches Real-Time Voice Testing
Teneo has unveiled a real‑time voice AI development and testing platform designed to let conversational designers hear and refine how users actually speak. The solution tackles three core challenges: unpredictable user speech, cognitive load in sequential voice interactions, and the...
CallMiner Adds AI Capabilities
CallMiner announced new artificial‑intelligence capabilities that expand its conversation‑intelligence platform with advanced AI classifiers, whole‑contact sentiment analysis, and customizable interaction summaries. The classifiers automatically categorize and visualize multi‑channel, multilingual conversations, while sentiment detection works even with domain‑specific language and short...
Klaviyo and Shopify Deepen Integration
Klaviyo and Shopify have expanded their integration, adding a fully synchronized multi‑market data layer that pulls Shopify Markets' localized catalog information directly into Klaviyo. The new Locale Aware Catalogs feature automatically syncs translated product content, regional pricing, currency, and market‑specific...
CallRail Integrates with Yardi
CallRail has linked its AI‑driven Voice Assist platform with Yardi’s property‑management suite, enabling real‑time data retrieval during leasing calls. The integration lets the voice agent answer availability and pricing questions, qualify prospects, and push call insights back into Yardi’s system....
LGG Industrial Increases Prospects, Efficiency with SugarSell
LGG Industrial, a Pittsburgh‑based fluid‑handling firm, completed a radical rebrand and replaced its legacy CRM with SugarCRM’s SugarSell platform. After defining 119 technical requirements, the company selected SugarSell for its flexibility and out‑of‑the‑box capabilities. The new system enabled a four‑step...
Sweep Launches Multi-Org Agent for Salesforce
Sweep introduced its Multi‑Org Agent for Salesforce, a tool that automatically maps dependencies, automations, and rules across fragmented Salesforce environments. The solution helps enterprises compare configurations, spot redundant or conflicting automations, and surface technical debt at scale. Sweep plans to...
Marchex Partners with Solera
Marchex, a conversation‑intelligence specialist, has integrated its AI‑driven analytics with Solera’s automotive‑dealership platform. The partnership automates data capture, eliminating most manual entry for dealers. By delivering real‑time, data‑rich insights, the solution helps sales teams focus on closing deals rather than...
Klaviyo Partners with Google
Klaviyo, a B2C CRM provider, announced a partnership with Google to deliver AI‑driven, autonomous customer experiences across the entire commerce lifecycle. The collaboration merges Google’s search, advertising, AI and messaging capabilities with Klaviyo’s real‑time data platform, which processes 3.4 billion daily...
GReminders Integrates with Orion's Redtail CRM
GReminders announced an expanded integration that embeds its AI‑driven meeting assistant directly into Orion’s Redtail CRM. The new functionality lets financial advisors generate AI‑powered notes, receive pre‑meeting briefs, and schedule client appointments without leaving the Redtail interface. By consolidating the...
