Forrester Blogs

Forrester Blogs

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Analyst research blogs on organizational design, operations, leadership, and tech-enabled transformation

The Copilot Reality Check: What Enterprise Adoption Data Reveals About The AI Boom
NewsFeb 27, 2026

The Copilot Reality Check: What Enterprise Adoption Data Reveals About The AI Boom

Forrester’s Q1 2026 Wave reveals that enterprise adoption of Microsoft Copilot remains cautious, with most organizations still in pilot phases across Dynamics 365, Power Platform, and Microsoft 365. CIOs demand concrete, outcome‑based use cases rather than generic productivity promises, emphasizing ROI, data readiness,...

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Upcoming Research On Digital Twins For Data Centers
NewsFeb 26, 2026

Upcoming Research On Digital Twins For Data Centers

An upcoming research initiative will evaluate digital‑twin technology for data centers, aiming to identify high‑ROI use cases that surpass basic spreadsheet analysis. The study will assess available solutions, pinpoint scenarios—such as infrastructure vendor selection—that deliver quick, measurable value, and define...

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The Salesforce Consulting Landscape Shows No Sign Of Slowdown
NewsFeb 25, 2026

The Salesforce Consulting Landscape Shows No Sign Of Slowdown

Salesforce remains the leading CRM platform, reporting FY 2025 revenue of $35.7 billion and serving over 150,000 customers, including 90 % of the Fortune 500. The consulting ecosystem around Salesforce has ballooned to more than 3,800 partner firms and 170,000 certified experts, generating revenue...

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Thinking About DAM In 2026? Start Here
NewsFeb 24, 2026

Thinking About DAM In 2026? Start Here

Rich media now permeates every digital channel, prompting organizations to move digital asset management (DAM) from creative‑team silos to an enterprise‑wide foundation. Modern DAM platforms offer automated tagging, metadata enrichment, and embedded brand guidelines, enabling broader, safer access across revenue...

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The Tides Have Turned: The Forrester Wave™ For EUEM Solutions Is Now DEXM Solutions
NewsFeb 23, 2026

The Tides Have Turned: The Forrester Wave™ For EUEM Solutions Is Now DEXM Solutions

Forrester announced that its longstanding End‑User Experience Management (EUEM) Wave will be renamed the Digital Employee Experience Management (DEXM) Wave, reflecting how the market now describes these platforms. The change aligns the research with the terminology used by technology executives,...

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Salesforce Acquires Momentum: What It Means
NewsFeb 20, 2026

Salesforce Acquires Momentum: What It Means

The episode breaks down Salesforce’s acquisition of Momentum, a revenue‑orchestration startup that transforms unstructured voice and video conversations into structured CRM data and automated workflows via Agentforce 360 and Slackbot. It explains how this move lets Salesforce own the "ground truth"...

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It’s “Grow-Time” For Omnicom Group And Its Customers
NewsFeb 18, 2026

It’s “Grow-Time” For Omnicom Group And Its Customers

The episode examines Omnicom Group’s post‑IPG acquisition landscape, highlighting its expanded scale, lingering operational hurdles, and the strategic opportunities it presents for CMOs. It outlines three growth levers: leveraging Omnicom’s AI investments to offset martech costs, revitalizing creative output through...

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As Agentic Commerce Emerges, Services Providers Are Rewriting Commerce Playbooks End To End
NewsFeb 17, 2026

As Agentic Commerce Emerges, Services Providers Are Rewriting Commerce Playbooks End To End

The episode explores how commerce‑services providers are reshaping traditional commerce strategies to accommodate both human shoppers and AI‑driven agentic buyers. It highlights three critical capabilities: dual optimization for humans and agents, AI‑powered operations that enhance resilience in brick‑and‑mortar and online...

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Partner Marketing Automation Platform Investment On The Rise
NewsFeb 17, 2026

Partner Marketing Automation Platform Investment On The Rise

The episode highlights a sharp rise in investment in Partner Marketing Automation Platforms (PMAPs), with 75% of decision‑makers planning to increase tech spend and nearly 60% of non‑users set to adopt a platform within a year. It explains how PMAPs...

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Build The Experience AI Can’t: Announcing Forrester’s 2026 CX Events
NewsFeb 17, 2026

Build The Experience AI Can’t: Announcing Forrester’s 2026 CX Events

The episode explores how AI is reshaping customer experience (CX) while emphasizing that true differentiation comes from human creativity, empathy, and quality data. It argues that brands must blend machine intelligence with human intention to build trustworthy, lasting experiences, and...

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Will AI Eat Your Revtech Stack?
NewsFeb 17, 2026

Will AI Eat Your Revtech Stack?

The episode examines how AI is reshaping revenue technology (revtech) stacks, contrasting two dominant narratives: AI as a replacement that could shrink seat‑based pricing, and AI as an augmentor that boosts productivity without major headcount cuts. It highlights that AI’s...

By Forrester Blogs