iTnews (Australia) – Government

iTnews (Australia) – Government

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Australian government IT—modernization, procurement, identity, and cyber.

Bendigo Bank Rebuffs Pressure to Reveal Staff Impact of Outsourcing
NewsApr 9, 2026

Bendigo Bank Rebuffs Pressure to Reveal Staff Impact of Outsourcing

Australian lender Bendigo and Adelaide Bank has signed long‑term outsourcing contracts with Infosys (seven years) and Genpact (six years) to shift IT and process‑optimisation work offshore. The Finance Sector Union argues the deals could affect up to 1,000 staff across...

By iTnews (Australia) – Government
Citigroup Says AI Helps Speed Account Openings and Systems Upgrades
NewsApr 8, 2026

Citigroup Says AI Helps Speed Account Openings and Systems Upgrades

Citigroup is leveraging artificial intelligence to accelerate account opening and modernize legacy systems, cutting document review time to 15 minutes. Head of technology Tim Ryan says AI automates data migration, coding and testing, helping retire outdated software. The bank is...

By iTnews (Australia) – Government
Rest Super Simplifies Staff Access to IT, HR and Information
NewsApr 8, 2026

Rest Super Simplifies Staff Access to IT, HR and Information

Rest Super, Australia’s fast‑growing superannuation fund, has rolled out ServiceNow as a unified front‑door portal for IT, HR and information services. The platform supports a workforce that has expanded from about 200 staff five years ago to roughly 1,100 employees...

By iTnews (Australia) – Government
Why AI, Sovereignty and Visibility Are Redefining Cyber Strategy: Infotrust
NewsApr 7, 2026

Why AI, Sovereignty and Visibility Are Redefining Cyber Strategy: Infotrust

Infotrust executives warn that data sovereignty, AI governance, and visibility are reshaping cyber strategy as geopolitical tensions and rapid AI adoption intensify risk. They highlight the rise of "shadow AI"—unsanctioned AI tools used by employees—while noting that vulnerability exploitation windows...

By iTnews (Australia) – Government
Don’t Wait for 2027 – Make Your Smart Product Security Visible Now
NewsApr 7, 2026

Don’t Wait for 2027 – Make Your Smart Product Security Visible Now

Australia is introducing a national security label for smart devices, slated for a 2027 launch, with an industry pilot beginning in October 2026. The label will provide a clear, comparable security credential at the point of sale, shifting security from...

By iTnews (Australia) – Government
Cambodian Parliament Passes Landmark Cybercrime Law
NewsApr 7, 2026

Cambodian Parliament Passes Landmark Cybercrime Law

Cambodia's parliament approved its first cybercrime law targeting scam centres that have defrauded international victims of billions. The legislation prescribes prison terms of two to ten years and fines up to $250,000 for large‑scale operations. It also criminalises money‑laundering, data...

By iTnews (Australia) – Government
AI-Assisted Fraud Makes Big Debut in FBI's Cybercrime Stats
NewsApr 7, 2026

AI-Assisted Fraud Makes Big Debut in FBI's Cybercrime Stats

The FBI’s 2025 Internet Crime Complaint Centre report introduced AI‑assisted fraud as a distinct category, documenting $893 million in losses. Overall cybercrime losses topped $20 billion, a 26 percent rise from 2024, with investment scams leading at $8.6 billion. AI‑generated content fueled business‑email‑compromise, voice‑cloning,...

By iTnews (Australia) – Government
ATO Adds In-App Call Verification to Stop Scams
NewsApr 6, 2026

ATO Adds In-App Call Verification to Stop Scams

The Australian Taxation Office (ATO) has introduced a new in‑app “verify call” feature that lets taxpayers confirm whether a phone call claiming to be from the ATO is authentic within 30 seconds. The tool, available on iOS and Android, pushes...

By iTnews (Australia) – Government
CBA Onboards Customers with NFC Scans of ePassports
NewsApr 6, 2026

CBA Onboards Customers with NFC Scans of ePassports

Commonwealth Bank of Australia (CBA) has launched a fully operational onboarding system that reads ePassport NFC chips to verify new customers. Since its January rollout, more than 2,700 users have completed the process, which can be finished in as little...

By iTnews (Australia) – Government
WaterNSW to Move on Generative AI
NewsApr 1, 2026

WaterNSW to Move on Generative AI

WaterNSW is embedding generative AI to accelerate its digital agenda, focusing on application design and customer engagement. The authority will pilot Pega GenAI Blueprint, a low‑code tool that can shrink months‑long prototyping cycles to weeks. It is also testing Pega’s Knowledge Buddy virtual...

By iTnews (Australia) – Government
WA Local Gov Entity Lost $350,000 in Phishing Attack
NewsMar 31, 2026

WA Local Gov Entity Lost $350,000 in Phishing Attack

A Western Australian council lost approximately US$231,000 after a phishing attack altered a supplier’s bank details in its finance system. The incident is one of 14 case studies in the WA Office of the Auditor General’s 2025 Local Government Information...

By iTnews (Australia) – Government
Telstra Overruled in Mobile Coverage Claims Stoush
NewsMar 31, 2026

Telstra Overruled in Mobile Coverage Claims Stoush

Australia’s regulator ACMA confirmed its draft standard that classifies signal strengths below –115 dBm as ‘no coverage’, forcing carriers to label maps with four tiers: good, moderate, usable and no coverage. The rule means Telstra could have up to one million...

By iTnews (Australia) – Government
APRA Pulls Data Submission System After Security Pentest
NewsMar 30, 2026

APRA Pulls Data Submission System After Security Pentest

The Australian Prudential Regulation Authority (APRA) decommissioned its legacy Direct To APRA (D2A) data‑submission system after a routine penetration test on March 19 uncovered unnamed vulnerabilities. The regulator took the system offline on March 20 and urged all banks, insurers and superannuation funds to...

By iTnews (Australia) – Government
New ACMA Rules to Make Telcos More Accountable for Outages
NewsMar 30, 2026

New ACMA Rules to Make Telcos More Accountable for Outages

Australian regulator ACMA will enforce new network‑outage transparency rules from 30 June 2026, requiring telcos to publish a historic register of major unplanned disruptions resolved after 31 March 2026. Providers must disclose twenty specific data points, including outage type, duration, geographic breakdown and affected...

By iTnews (Australia) – Government
Councils Push for Federal Shared Security Centre Funding
NewsMar 29, 2026

Councils Push for Federal Shared Security Centre Funding

Australian local councils are lobbying the federal government for shared security operations centres (SOCs) to bolster cyber defences. Ahead of the ALGA national assembly, identical motions call for $10 million AUD (about $6.6 million USD) to fund SOC infrastructure, 24/7 monitoring, SIEM...

By iTnews (Australia) – Government
NAB Is Co-Designing a SIEM with Databricks
NewsMar 29, 2026

NAB Is Co-Designing a SIEM with Databricks

National Australia Bank (NAB) has joined four other design partners to co‑design Lakewatch, a new security information and event management (SIEM) platform built on Databricks. The solution, currently in private preview, leverages the bank’s existing Databricks‑on‑AWS data lake, Ada, to...

By iTnews (Australia) – Government
Telstra to Add Flink to Its Event Streaming Capabilities
NewsMar 26, 2026

Telstra to Add Flink to Its Event Streaming Capabilities

Telstra announced it will integrate the Apache Flink stream‑processing engine with its existing Kafka‑based event streaming platform, launching the project in the coming months. The pairing, delivered through Confluent’s managed services, aims to boost real‑time analytics across Telstra’s network observability...

By iTnews (Australia) – Government
LEO Satellite Operators Could Be Beyond Australian Data Laws
NewsMar 25, 2026

LEO Satellite Operators Could Be Beyond Australian Data Laws

Australia’s Cyber Security Centre, together with international partners, warned that commercial low‑Earth‑orbit (LEO) satellite operators can deliver connectivity to Australian users without a local footprint, leaving data outside the reach of domestic privacy laws. The advisory highlights that LEO constellations...

By iTnews (Australia) – Government
ITnews Executive Retreats: Navigating Leadership in the Age of Data and AI
NewsMar 25, 2026

ITnews Executive Retreats: Navigating Leadership in the Age of Data and AI

The iTnews Executive Retreat returns on 28‑29 May 2026 at Château Élan in the Hunter Valley, shifting its focus from security to data and artificial intelligence. Building on the success of its inaugural security edition, the retreat gathers senior technology, data and AI...

By iTnews (Australia) – Government
Macquarie University Appoints Interim AI Chief
NewsMar 25, 2026

Macquarie University Appoints Interim AI Chief

Macquarie University has named Richard Watts‑Seale, the technical lead of its AI transformation program, as interim head of AI after Phil Laufenberg departed for a pro‑vice‑chancellorship at La Trobe University. The university assures that its AI initiatives, including the in‑house generative...

By iTnews (Australia) – Government
Orica Builds a Conversational AI Assistant for HR
NewsMar 25, 2026

Orica Builds a Conversational AI Assistant for HR

Orica has launched a conversational AI assistant that sits atop its fragmented HR technology stack, using ServiceNow's MoveWorks overlay and Now Assist. The tool integrates SAP SuccessFactors, Dayforce, SharePoint and other systems, delivering natural‑language, multilingual support through Microsoft Teams. A proof‑of‑concept...

By iTnews (Australia) – Government
Gov Proposes Disclosure Delay for Most Serious Cyberattacks
NewsMar 25, 2026

Gov Proposes Disclosure Delay for Most Serious Cyberattacks

Australia is consulting on new rules that would allow a temporary, roughly 30‑day delay in publicly disclosing serious cyber‑attacks on critical‑infrastructure operators, including ASX‑listed firms. The proposal aims to give entities time to mitigate threats without compromising national security or...

By iTnews (Australia) – Government
ACMA to Tap CTO-as-a-Service to Help Architect Core Modernisation
NewsMar 24, 2026

ACMA to Tap CTO-as-a-Service to Help Architect Core Modernisation

The Australian Communication and Media Authority (ACMA) is launching a CTO‑as‑a‑service contract to provide on‑demand technology leadership for its core modernisation programme. The arrangement, slated to close in March 2026, will supplement internal capabilities and report to chief information and...

By iTnews (Australia) – Government
Australia's Critical Infrastructure Security Laws "Toothless"
NewsMar 24, 2026

Australia's Critical Infrastructure Security Laws "Toothless"

An independent review has labelled Australia’s Security of Critical Infrastructure (SoCI) Act “toothless,” arguing that its penalties are treated as a routine cost rather than a deterrent. The review urges a shift from paperwork‑centric compliance to a penalty‑based risk‑management regime...

By iTnews (Australia) – Government
Phillip Britt Exits Aussie Broadband Board
NewsMar 24, 2026

Phillip Britt Exits Aussie Broadband Board

Phillip Britt, co‑founder of Aussie Broadband, resigned from the board after nearly 18 years, ending his formal influence over the challenger telco. His departure coincides with the launch of Rural Fibre Co, a $10 million (≈US$6.6 million) regional fibre venture that is...

By iTnews (Australia) – Government
Rodd & Gunn Eyes Headless Ecommerce
NewsMar 23, 2026

Rodd & Gunn Eyes Headless Ecommerce

Australian luxury retailer Rodd & Gunn is evaluating a headless ecommerce strategy to accelerate its global digital rollout. The company, now operating stores in 13 countries and a new restaurant line, currently launches sites in about three months using a...

By iTnews (Australia) – Government
ATO to Upgrade Its IBM Mainframe Again in Quiet $104.8m Deal
NewsMar 22, 2026

ATO to Upgrade Its IBM Mainframe Again in Quiet $104.8m Deal

The Australian Taxation Office has signed a $104.8 million AUD (~$69 million USD) amendment to its IBM mainframe modernization program, raising the total contract to $192.5 million AUD (~$127 million USD). The deal extends the program by three years to mid‑2031 and adds an...

By iTnews (Australia) – Government
Yarra Valley Water Betting on AI to Predict Asset Failures
NewsMar 22, 2026

Yarra Valley Water Betting on AI to Predict Asset Failures

Yarra Valley Water is piloting a generative‑AI system to predict failures across its water‑supply network, focusing on a subset of roughly 5,000 critical sensors out of millions. The proof‑of‑concept, led by cloud and DevOps chief Murali Manohar Shunmugaraja, could be...

By iTnews (Australia) – Government
Gov to Explore "Future Connectivity Between Identity Exchanges"
NewsMar 19, 2026

Gov to Explore "Future Connectivity Between Identity Exchanges"

The Australian government is commissioning a detailed mapping of its Digital ID System (AGDIS) to evaluate how it can interconnect with private‑sector identity exchanges. The effort follows a closed procurement that will produce diagrams, risk assessments, and technical options ahead...

By iTnews (Australia) – Government
NAB Readies to Scale AI-Based Customer Interaction
NewsMar 19, 2026

NAB Readies to Scale AI-Based Customer Interaction

National Australia Bank (NAB) is preparing to scale its AI‑driven "customer brain," a platform that now incorporates 3,500 adaptive models and is used by 90 percent of its divisions. The system can generate more than 400 next‑best actions for each client,...

By iTnews (Australia) – Government
Triple Zero Guardian to Ponder Minimum Mobile Network Performance Rules
NewsMar 18, 2026

Triple Zero Guardian to Ponder Minimum Mobile Network Performance Rules

The Australian government will launch a comprehensive review of the triple zero (000) emergency‑calling framework, asking the designated custodian to consider minimum mobile network performance standards. The move follows two major Optus outages, one of which caused emergency‑call failures linked...

By iTnews (Australia) – Government
CBA Builds Two AI Agents to Boost Cyber Defences
NewsMar 17, 2026

CBA Builds Two AI Agents to Boost Cyber Defences

Commonwealth Bank of Australia has deployed two custom AI agents to augment its cyber‑defence operations. The threat‑hunt agent automates up to 70% of routine investigations, shrinking a multi‑day analysis to roughly 30 minutes and even launching hunts overnight. A second...

By iTnews (Australia) – Government
Optus Appoints New OSS Chief
NewsMar 16, 2026

Optus Appoints New OSS Chief

Optus has named former Wipro partner Wajid Baryalai as head of its Operational Systems and Support (OSS) division, a move that underpins a newly created unit focused on network resilience. The appointment coincides with an accelerated plan to insource network‑management...

By iTnews (Australia) – Government
Coles Sets up Standard Data Streaming Platform Groupwide
NewsMar 16, 2026

Coles Sets up Standard Data Streaming Platform Groupwide

Coles Group has deployed an enterprise‑wide data streaming platform built on Confluent Cloud, unifying its real‑time data pipelines under a single Apache Kafka foundation. Previously, isolated event‑streaming stacks created silos, inconsistent models, and governance challenges. The new "enterprise event platform"...

By iTnews (Australia) – Government
Griffith University Takes Control of Its Student Recruitment
NewsMar 15, 2026

Griffith University Takes Control of Its Student Recruitment

Griffith University has rolled out Salesforce’s Agentforce Education cloud across its contact centre, marketing communications and advancement units to replace a fragmented martech stack. By insourcing the student‑recruitment contact centre and consolidating phone, email, web‑form and chat into a single...

By iTnews (Australia) – Government
Patchy Wi-Fi at ACCC Despite Access Point Expansion
NewsMar 15, 2026

Patchy Wi-Fi at ACCC Despite Access Point Expansion

The Australian Competition and Consumer Commission (ACCC) disclosed ongoing Wi‑Fi performance problems across its nine‑office footprint despite a recent rollout of 60 new wireless access points, bringing the total to 168. The issues include connection dropouts, weak signal strength, and...

By iTnews (Australia) – Government
Superloop's AI Push Continues with Billing System Project
NewsMar 15, 2026

Superloop's AI Push Continues with Billing System Project

Superloop is consolidating its legacy billing platforms into Aria Systems' cloud‑based Billing Cloud, unifying consumer, business and wholesale divisions. The carrier now serves 435,000 subscribers, adding 49,000 new consumer customers in H1 FY26. The new platform integrates Allegro AI‑assisted auditing,...

By iTnews (Australia) – Government
Context Engineering Emerges as ‘Next Battleground’ for Enterprise AI
NewsMar 15, 2026

Context Engineering Emerges as ‘Next Battleground’ for Enterprise AI

Elastic’s chief product officer Ken Exner warned that enterprise AI is moving from prompt‑centric experiments to “context engineering,” where the quality and relevance of data feeding large language models determines success. He outlined the evolution from early hype, rapid pilot...

By iTnews (Australia) – Government
Coles Group CTO Is Leaving After a Year
NewsMar 12, 2026

Coles Group CTO Is Leaving After a Year

Coles Group announced that Chief Technology Officer Mike Sackman is leaving after just one year, returning to the UK. His interim replacement will be Chief Operating Officer Matt Swindells, who will assume CTO duties while the retailer searches for a...

By iTnews (Australia) – Government
Craveable Brands Has One Eye on AI, and the Other on the Project Failure Rate
NewsMar 12, 2026

Craveable Brands Has One Eye on AI, and the Other on the Project Failure Rate

Craveable Brands, the franchisor behind Red Rooster, Oporto, Chicken Treat and Chargrill Charlie’s, is exploring AI for customer loyalty and franchisee support while demanding proven ROI from vendors due to a 95% AI project failure rate. The company has unified...

By iTnews (Australia) – Government
EnergyAustralia's CIO of Almost Seven Years to Leave
NewsMar 11, 2026

EnergyAustralia's CIO of Almost Seven Years to Leave

EnergyAustralia announced that its chief information officer Julie Bale will retire after nearly seven years in the role. The utility has appointed Eglantine Etiemble, formerly group CTO of PEXA and former DuluxGroup IT executive, as the new CIO. Etiemble highlighted...

By iTnews (Australia) – Government
Australian Unity's 'Shift Left' On Code Quality and Security Is Just in Time for AI
NewsMar 11, 2026

Australian Unity's 'Shift Left' On Code Quality and Security Is Just in Time for AI

Australian Unity has made SonarQube Cloud its enterprise‑wide static application security testing platform, extending it to every codebase and infrastructure‑as‑code project. By enforcing automated quality gates at the earliest stage of development, the firm shifts left on security and quality...

By iTnews (Australia) – Government
Foreign Hacker in 2023 Compromised Epstein Files Held by FBI
NewsMar 11, 2026

Foreign Hacker in 2023 Compromised Epstein Files Held by FBI

In February 2023 a foreign hacker infiltrated the FBI’s New York Field Office server that housed files from the Jeffrey Epstein investigation. The breach was discovered when a special agent found a warning file, and the hacker later engaged in a...

By iTnews (Australia) – Government
Premier's Department NSW CDIO of Four-and-a-Half Years Leaves
NewsMar 10, 2026

Premier's Department NSW CDIO of Four-and-a-Half Years Leaves

Wendy Bryant has stepped down after four‑and‑a‑half years as chief information and digital officer (CDIO) of the Premier's Department NSW. The department announced a search for a successor who will develop an enterprise‑wide digital, data and technology strategy and lead...

By iTnews (Australia) – Government
ACCC Backs Tighter Rules on Mobile Coverage Claims
NewsMar 10, 2026

ACCC Backs Tighter Rules on Mobile Coverage Claims

The Australian Competition and Consumer Commission (ACCC) has endorsed new rules that require mobile operators to display coverage on standardized maps using a ‑115 dBm signal threshold. The proposal, driven by the Australian Communications and Media Authority (ACMA), would label areas...

By iTnews (Australia) – Government
Re(AI)magining Melbourne: Persistent Accelerates Australia’s Enterprise AI Momentum
NewsMar 10, 2026

Re(AI)magining Melbourne: Persistent Accelerates Australia’s Enterprise AI Momentum

Persistent has opened a Melbourne Innovation Centre to accelerate enterprise AI adoption in Australia. The centre combines AI‑led engineering, cloud‑native modernization, and domain‑specific solutions to move pilots into revenue‑generating products. Australian firms currently fail to scale 80% of AI pilots,...

By iTnews (Australia) – Government
IAG Prepares Integration Engineering for AI
NewsMar 9, 2026

IAG Prepares Integration Engineering for AI

Insurance Australia Group (IAG) is embedding generative AI into its integration engineering, moving roughly 600 APIs onto MuleSoft’s Anypoint API Experience Hub. The insurer is encouraging engineers to adopt AI prompts and "skills" to automate API migration and creation, aiming...

By iTnews (Australia) – Government
Macquarie Uni's AI Chief Heads to La Trobe
NewsMar 4, 2026

Macquarie Uni's AI Chief Heads to La Trobe

La Trobe University has appointed Phil Laufenberg, formerly Macquarie University’s head of AI, as its inaugural Pro Vice‑Chancellor (Artificial Intelligence) and Chief Artificial Intelligence Officer. The dual role, the first of its kind in Australia’s higher‑education sector, is central to La Trobe’s...

By iTnews (Australia) – Government
Telstra Pushes Forward with Agentic AI Plans
NewsMar 2, 2026

Telstra Pushes Forward with Agentic AI Plans

Telstra is set to launch a production pilot of its agentic AI solution within six weeks, led by its customer sales and commerce engineering group. The pilot builds on a nine‑month exploration of Salesforce’s Agentforce and a joint venture with...

By iTnews (Australia) – Government