Member Spotlight - MACC

Why It Matters

MAC’s integrated, sovereign‑data AI platform enables telecoms to modernize operations while retaining control of critical information, a decisive advantage as the industry pivots toward cloud and AI solutions.

Key Takeaways

• MAC celebrates 50 years with modernized OSS/BSS solutions.
• Offers fully integrated, hybrid cloud/on‑premise platform for telecoms.
• Emphasizes data sovereignty and AI governance for customer trust.
• Serves diverse telecom customers nationwide, strongest presence in Iowa.
• AI tools streamline account insights, reporting, and operational efficiency.

Summary

The video is a Member Spotlight featuring Mid America Computer Corporation (MAC), a 50‑year‑old telecom OSS/BSS provider, discussing its evolution, offerings, and upcoming showcase at the CBAN Spring Summit. MAC positions itself as a fully integrated solution covering OSS, BSS, financials, service bureau, data processing, and soft switches, with a hybrid deployment model that lets customers keep data on‑premise or move to the cloud. The company highlights its nationwide client base—especially in Iowa—and stresses modernizing through AI, data sovereignty, and a structured AI governance committee. Notable remarks include Brian Thomas noting “data is their data, not yours,” and Scott Bolting describing the AI agent’s ability to “summarize an account” and answer ad‑hoc queries, illustrating the practical benefits. The discussion also references MAC’s parent Harris Computer and its AI governance council involving customers. For telecom operators, MAC’s blend of legacy expertise and modern AI‑driven tools offers a competitive edge in customer experience, regulatory compliance, and operational efficiency, making its upcoming showcase a key event for providers seeking integrated, secure, and adaptable OSS/BSS platforms.

Original Description

CBAN shines its Member Spotlight on Mid-America Computer Corp, also known as MACC. Scott Boultinghouse and Brian Thomas with MACC discuss the company's long history of providing OSS/BSS solutions for telecommunications providers and the continued evolution of their product.

Website: https://maccnet.com