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Charity Majors

Charity Majors

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Co‑founder of Honeycomb, engineer and advocate for data‑driven leadership and culture

Avoid Slow, Per-Seat SaaS: Build Less, Use Better
Social•Mar 15, 2026

Avoid Slow, Per-Seat SaaS: Build Less, Use Better

Be bearish slow SaaS, and shitty SaaS, and anyone who charges per-seat. (sus) I think the tools with the most to fear are the ones everybody hates the most. Do I want to have to build and maintain all the apps I use? Dear god, no I do not.

By Charity Majors
Agents Need User Interaction History, Not Just Code
Social•Mar 11, 2026

Agents Need User Interaction History, Not Just Code

Banger of a piece, from start to finish. 🔥 "We have handed agents the codebase, the tests, the docs, the specs, the commit history." "We haven't handed them the one artifact that actually survived — the record of what users have been...

By Charity Majors
Observability Mirrors Product Value, Not a Cost Center
Social•Mar 10, 2026

Observability Mirrors Product Value, Not a Cost Center

I have a chapter in the 2nd ed that argues that o11y is not a cost center, it inherits the properties of the software it observes. * infra is a cost center? so is infra o11y * product is an investment? so...

By Charity Majors
AI SRE Agents Bypass Aggregated Telemetry, Fetch Raw Data
Social•Mar 9, 2026

AI SRE Agents Bypass Aggregated Telemetry, Fetch Raw Data

TIL that when you turn a bunch of AI-SRE agents loose on your system, with access to three pillars style telemetry, they... turn up their noses and refuse to use it. They go back to the source and fetch the raw...

By Charity Majors
From AI Skepticism to New SRE Perspective in One Year
Social•Mar 3, 2026

From AI Skepticism to New SRE Perspective in One Year

Less than a year ago, Fred and I gave the closing keynote at SRECon25. I can hardly connect with the way I felt back then, or the pitch I made for why skeptical SREs should engage with AI. If I was...

By Charity Majors
Observability, Control Flow, Interruption: Key to Safe Agent Orchestration
Social•Mar 1, 2026

Observability, Control Flow, Interruption: Key to Safe Agent Orchestration

Terrific thread on agent orchestration architectures. "If an agent started making confident but wrong decisions, how many actions would execute before I could stop it?" The three magic words are "observability", "control flow ownership", and "interruption".

By Charity Majors
Senior Engineers Champion Junior Hiring, Not Execs
Social•Feb 28, 2026

Senior Engineers Champion Junior Hiring, Not Execs

Terrific new paper in the ACM from @shanselman and Mark Russinovich, proposing an apprenticeship model for junior engineers. https://t.co/XnQcH3emkj I'll add one thing. At every place that I have seen start hiring junior engineers in the last few years, that charge...

By Charity Majors
Closing the Loop: Feeding Production Feedback to Developers
Social•Feb 21, 2026

Closing the Loop: Feeding Production Feedback to Developers

ah, this is THE question: how to bring the feedback on changes back TO developers? i wrote this piece very recently on developer feedback loops in production: https://t.co/4GqKa1SCBA which includes this 3 min honeycomb demo from september: https://t.co/GNPVLI37YE

By Charity Majors
AI's Easy; Scaling Software 100x Faster Is the Real Hurdle
Social•Feb 19, 2026

AI's Easy; Scaling Software 100x Faster Is the Real Hurdle

What people seem to be struggling with the most is not the truly novel parts of building with AI, it's the table stakes. It's not the AI part that's so hard (turns out systems have never been wholly deterministic 😉), it's...

By Charity Majors
Martin Fowler’s Timely Advice & Guest Lineup Revealed
Social•Feb 18, 2026

Martin Fowler’s Timely Advice & Guest Lineup Revealed

new post up: in which @martinfowler gives me the best advice ever at the worst possible time, plus... a rundown of the special guests to expect in the second edition of "Observability Engineering"! https://t.co/ZcaP1rzYib

By Charity Majors