Hotel Tech Insider - Latest News and Information
In this episode, Eric Tangen, President of Hospitality Upselling at Plusgrade and co‑founder of Oki, discusses how hotels can boost total revenue by integrating upselling technology with revenue management systems. He explains the shift from focusing solely on RevPAR to a total‑revenue approach that leverages dynamic pricing across room upgrades, parking, F&B, and other services. Tangen highlights the emerging importance of agent‑ready platforms powered by generative and agentic AI, which will let travelers book entire stays through personal AI assistants. He also shares best‑practice advice for selecting vendor partners that are obsessed with solving specific hotel problems.
In this episode, Fabio Passos, CEO of QDI USA Developments, shares how his multi‑property operation uses mobile‑key technology, a custom self‑service check‑in app, and smart‑camera monitoring to eliminate front‑desk bottlenecks at OTA‑heavy hotels in Florida. He explains how direct‑booking channels—especially...
