If you don’t start focusing on retaining customers, you’ll drive your business into the ground no matter how much money you burn on acquisition. Here's the math that should terrify you about retention: 🧵

What Meta's Q4 Earnings Actually Mean for Your Ad Spend Meta dropped their Q4 earnings a few weeks ago, and most operators are completely missing the most important takeaways. - $59.89B revenue (+24% YoY), - ad impressions up 18%, - price per...

Your 3:1 ROAS looks great on the dashboard, but your P&L tells a different story. I've watched brands celebrate hitting ROAS targets even as their bank accounts BLEED out. What ROAS measures is revenue, not profit. It’s different in every situation. EX...
The absolute WORST thing in paid media right now is that everyone is hell-bent on selling you "THE way" to run Meta ads. "THE correct structure" "THE bidding strategy" "THE creative testing framework" ... But the same structure that prints money for a $10M...
Meta did a global rollout of Threads ads on January 26th. That’s 400 MILLION users open to advertisements. What most people haven’t realized yet is that Threads placement is already ON by default for Advantage+ campaigns. You're likely already on Threads, whether...
January 15th, 2026 was Meta's deadline for detailed targeting changes. Ad sets using old interest targeting options stopped delivering. Brands with legacy campaigns got completely blindsided because they didn't audit their accounts. If you're wondering what to do now, I’m about to...
Most brands treat “brand” like decoration. Colors, fonts, or a silly mood board someone approved once and never revisited. Then they wonder why performance gets more expensive every quarter. This happens when brand is viewed as aesthetic instead of infrastructure. The Real Problem When CAC...
Sell value instead of a product or service. What value can you provide someone? If it’s greater than your cost - it’s easy to sell. If not — improve your value to match the rate you want to charge.
If you want to instantly improve your marketing, stop saying: “I want people to see this.” Start saying: “I want people to feel this.” Marketing, sales, and growth are emotional. Once you get that, the copy writes itself.
Biggest shift we've seen from an creative perspective over the last 6 months is a shift from volume --> unique concept identity. Previous volume would carry 90% of accounts into positive growth performance. But something changed in August / September and slowly...
Every marketer wants a breakthrough. Here’s what they usually need instead: • To tighten the copy • To sharpen the CTA • To simplify the funnel • To remove the distractions • To say what they really mean You need to stop overcomplicating what should be obvious.
Your number 1 job when running ads, sending emails, posting on social is to drive a click. It’s not to sell your product or service. It’s simply get them to click. Let your landing page sell your product… To many...
Marketing rule no one wants to hear: The easier you make it to say “yes,” the faster you grow. That means: • Fewer clicks • Fewer barriers • Fewer decisions Customers want clarity. If they have to think too hard,...
If your offer doesn’t get people to stop, it’s a line of copy. • A real offer makes them curious. • A great offer makes them hesitate. • A strong offer makes them click before they’re ready. People buy because...
Nobody tells you this, but your marketing problem might be a product problem. It’s easier to blame the ad, the creative, or the CPM, but if you need a perfect funnel just to make the sale, maybe what you’re selling...
If people don't talk about your product after buying it, you have a product problem. The best ad channel is word of mouth.
How to grow quickly and more profitably? Keep offer testing until you find an absolute winner and then continue testing various iterations and variations of that offer. When you stop testing is when you stop seeing incremental lift and growth.
Most marketers copy tactics, few study timing. • A good offer at the wrong time: crickets. • A weak offer at the perfect time: record sales. It’s not just what you say, it’s when you say it. Timing is leverage.
You need a better reason for someone to act rather than a “better” CTA. • Scarcity is fake. • Urgency is overused. Be clear, specific, and honest. People aren’t dumb, they’re just overloaded with garbage. Stand out by not insulting...
If you want people to buy, don’t just show what your product does. Show what they become because of it. People want transformation more than features. Sell the identity shift, the status, and the story. That’s what actually converts.
Easiest way to find what your customers want? Ask them... So many times companies over analyze this and ignore what's right in front of them. Send surveys, give a great CX and ask why someone purchased your service/product.
Brand is more than a logo, colors, or your feed aesthetic. Brand is the feeling customers carry when you’re not in the room. • Trust • Identity • Reliability Design makes it look good, brand makes it last.
Most brands don’t send enough emails… We’ve worked with brands sending 2-3 emails a day. A vast majority of brands can send 5-7 emails a week and see very little if any negative impacts. Not sending this much? Test it… Start sending more and...
One of the worst things you can do as a brand owner is make too many decisions / changes. If things are trending properly and you're reaching targets. Don't find ways to react or create problems just to react. Focus on net...
If you want better retention, it’s about memory. • Your packaging is a billboard in their house. • Your content is a conversation that never ends. • Your post-purchase email is a reminder you’re real. Retention starts the moment they say yes. Most brands...
If your agency is performing well - give them trust and some freedom. We have exposure to a lot of spend on a daily/weekly basis. Let things cook a little and a little trust goes a long way.
Most brands die in the gap between attention and action. Great ads don’t equal great business. Creative gets clicks, but systems close sales. Make sure your funnel isn’t leaking where it matters most: • Checkout UX • First-touch emails • Product onboarding Most "ad issues" are ops...
You can have the best product in the world, but if your positioning sucks, no one will care. "Better" doesn’t win. "Clearer" does. Category leaders are the best at explaining why they matter.
Grow your audience on open platforms. • Twitter • LinkedIn • TikTok Then, get as many people as possible onto your owned platforms. • Email • RSS feeds • Phone numbers Owning your relationship and having an outreach is how you build foundation.
Most marketers need to fix the 3 things killing their performance: • Offers that don’t excite • Flows that don’t convert • Products that don’t deliver You don’t scale a leaky ship. You slow down, seal it up, then go faster than ever.
Test Your Pop-Up 🚨 I can’t tell you how many brands we audit that have absolutely no pop-up testing going on. Always have some sort of test running. A 2-3% improvement to your opt-in rate can result in hundreds of thousands of dollars...
Don’t try to go viral, try to be remembered. Every post, every ad, every email, aim for resonance with your audience. Ask: • Did this make them trust us more? • Did this change how someone thinks? • Did this feel like it came from...
99% of being a successful agency owner is managing people and expectations. A majority of agencies out there can all fulfill the work. What sets great agencies apart is their ability to work with people (hiring, growing, retaining) and communicate well...
The internet will convince you to keep scaling. More ads, offers, tools, everything. But what your next growth spurt comes from doing less, better? • Tighter ops. • Fewer tools. • Simpler flows. • Clearer offers. The cleanest businesses scale best, and they’re almost never the loudest...
Part of why you're paying an agency is for the insight they have from other brands. The value provided there is where the premium typically comes in. You're not just paying for good service. You're paying for a high qualified HR flow of...
PSA - Flex ads with your top performing static and videos + Max value optimization are absolutely ripping right now. Take your top 5 static and video each week/month. Throw em into a flex ad and let it rip 🚀 Seeing it...
The biggest lever you have to improve your business as a whole is your offer. What value are you providing potential customers to get you their time, dollars, experience. Improve your offer and the rest of your funnel will fundamentally change.
Start forecasting your growth based on inputs. • Emails sent • Ad tests deployed • Creatives produced • Campaigns launched • Spend velocity by channel Those are the dials you control. You can’t force results, but you can shape what leads to them.
My 2025 Wrapped: - Sold my first agency - Bought my mom an apartment - Officially launched Nord Media (April) - Moved to Austin - Trimmed service offering from 8 —> 2 - Hit multi 7 figure run rate by September - Grew newsletter to 120,000 Subscribers -...
If your brand is plateauing, it’s probably because of complexity. You’ve got: • 3 offers • 19 tools • 7 campaigns • A team that’s unclear what success even looks like Growth slows down when the machine gets bloated. Cut what’s not moving the needle. Simplify your...
Most brands have a repeat purchase trigger problem. Fix it like this: • What SKU leads to the fastest second order? • Which customers reorder without a discount? • What’s the natural product path from entry to upgrade? Retention is about momentum. Find the trigger, build...
Want your Meta performance to do better? Give meta what it’s looking for.z Launch more UNIQUE ads at scale. Test bid strategies: - Lowest Cost - Max Value - Bid Caps Etc… They all go after different audience segments and all have beneficial use cases. Test them all and...
Ignore everything “brand awareness” until you hit $10M Focus on everything direct-response. If you can't track it, don't do it.
Your media buyer isn’t your growth strategist. Neither is your email marketer, or your UGC editor and organic intern. Growth is a system rather than a single person. And when that system is broken, when acquisition, retention, ops, and product don’t talk to...
Creative is a system, not a slot machine. If your best-performing content suddenly stopped working, it’s because you scaled output without structure. The best brands treat creative like a machine: • Proven angles • Tracked hooks • Modular assets • Message hierarchy • Weekly test cadence It’s all...
You can’t 10x your business using the same systems that got you here. That’s the trap most brands fall into. They hit $3M, $5M, maybe even $10M, and think they just need to push harder. But the unlock is infrastructure: • Real ops • Real...
High ROAS feels good, until you realize it’s keeping you small. Because most of the time, high ROAS is just low spend against warm traffic. It’s not real scale, sustainable, and not how 8-figure brands are built. At some point, you need to...