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Mary O’Carroll

Mary O’Carroll

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COO at Goodwin; former Google legal ops leader and former CLOC President; leading voice in legal operations.

Billable Hours Block Law Firm Tech Adoption
Social•Mar 13, 2026

Billable Hours Block Law Firm Tech Adoption

Why is it so hard to get law firms to adopt technology?The answer: the billable hour. Not as a pricing mechanism, but as the operating system of the entire firm. It shapes comp, performance, and earnings, and thus behavior. I lay it all out here. https://t.co/HG4zYMQZRo https://t.co/TeyBzDsQr9

By Mary O’Carroll