Mount Sinai Health System

Beyond the Badge - April 3, 2026

Beyond the Badge’s April 3, 2026 episode marks the launch of season five, gathering stories originally shared on Mount Sinai’s system‑wide daily huddle. Hosted by Steve Feto, the program showcases employee and team recognitions—patient letters, peer‑to‑peer star awards, and milestone celebrations—aimed at a leadership audience that values visible examples of the system’s core values. The episode highlights how senior leaders rotate responsibility for sourcing stories, ensuring a steady flow of authentic anecdotes that illustrate high‑quality, safe, and compassionate care. Dr. Nicholas Gavin emphasized the health system’s transition from a collection of hospitals to an integrated, AI‑driven network, while Erica Rubenstein linked recognition to the upcoming Patient Experience Week, underscoring its role in shaping culture. Notable moments include a heartfelt patient letter praising the Radiology Staten Island team for compassionate biopsy care, and a glowing testimonial for the South Nassau Smart Center’s physical‑medicine staff. Quotes such as “the patient is the center and heart of our universe” and an Emerson line about breathing easier after success reinforce the narrative that frontline experiences drive systemic improvement. By broadcasting these stories to a broader audience, Mount Sinai reinforces a culture of appreciation, aligns employee behavior with strategic priorities, and bolsters patient‑centered outcomes—key levers as the organization expands its digital‑health footprint and prepares for its 50th Beyond the Badge episode.