Podcast•Mar 27, 2026•1h 3m
Episode 565: Field Engineering Is the YOLO Team
In this episode, Brandon discusses a quirky Slack bug where an RSS feed for the Reasoning Show displays garbled Asian characters due to double‑encoding from UTF‑8 to UTF‑16. He walks through his troubleshooting process, including consulting Claude the AI, filing a detailed support ticket, and receiving confirmation that the issue is a known Slack bug with no set fix timeline. The conversation then pivots to the broader implications of AI‑assisted support, debating whether AI like Claude should be empowered to generate patches directly, and how that could reshape the role of support and engineering teams. Finally, Brandon reflects on data quality challenges in platforms like Salesforce and the dream of AI‑driven, rapid bug resolution.
