Are We Measuring the Right Things in Supply Chain?

Summary

In this episode, Adrian Gonzalez and a panel of supply chain executives explore whether the metrics used today truly reflect performance drivers across manufacturing, retail, and distribution. Participants reveal a gap between commonly tracked KPIs—like on‑time delivery and inventory turns—and deeper indicators such as end‑to‑end cash flow impact, sustainability, and resilience. They discuss how often these metrics are reviewed, the blind spots that persist, and the need for a more balanced scorecard that aligns with strategic outcomes. The conversation underscores the expertise of the Indago research community in shaping a data‑driven, future‑focused supply chain.