Dealing With Frustrated Customers? AI Can Help Your Teams Stay Ready
When import thresholds shifted this summer, enterprise retailers faced sudden operational disruptions. Packages that previously entered the country duty-free began incurring tariffs and extra fees, leading to shipment delays, canceled orders, and frustrated customers. For large customer service teams, these changes meant responding to a surge of inquiries while maintaining accuracy, clarity and empathy. Events […]
The Power of Gathering: Why Shared Experiences Are the New Growth Engine for Local Business
For years, streaming was a solitary experience. We curled up on the couch, binged shows on our own schedules, and shared quick reactions in group chats or on social media. Entertainment became something deeply personal, curated to our individual routines...
Retail Startup Another Raises a $2.5M Seed to Help Sell Excess Inventory
Another hopes to help companies address excess inventory before brands opt to sell items to bulk resellers. Corina Marshall, Another's founder, says items sold through such resellers may be deeply discounted, an outcome brands might not want.
What Brands Get Wrong About Personalization and How to Fix It in 2026
Most brands talk about personalization like they’ve mastered it. However, personalization is still mostly smoke and mirrors. If customers click your email and land on a website that acts like it has never met them, you’re not personalizing, you’re decorating....
Amazon Now Live in London, European Expansion Imminent
Amazon has taken an important step in the field of quick commerce in Europe. The company has launched Amazon Now in London. Users can order thousands of everyday essentials, including groceries and personal care items, which are delivered within 30...
Unpacking 2025 Engagement Ring Trends & Data Ft. StoneAlgo
In this episode, StoneAlgo CEO Devin Jones explains how their human‑concierge approach converts website traffic into verified, high‑intent appointments for jewelers. He then walks through the 2025 engagement‑ring trends report, highlighting shifts between lab‑grown and natural diamonds, popular styles, and...
How a Taboo Became a $300 Million Business in the First Three Years
In this episode, founder Paul Tran explains how MANSCAPED turned the taboo topic of below‑the‑belt grooming into a $300 million business within three years by rapidly iterating products, leveraging direct customer feedback, and maintaining an unwavering focus on a niche market....
Topshop Launches European Online Store
Fashion brand Topshop has launched a dedicated European online store. The new website is active across 23 markets in Europe. The brand, which was formerly known as a high street brand, has undergone a digital transformation. Topshop was a well-known...
Wolt Repositions Itself as Broad Trading Platform
Finnish ecommerce platform Wolt has launched an update for its app. With the update, the company wants to take a step towards becoming a multi-category commerce platform. It gives retailers more opportunities to showcase their products to a wide audience....
2026 Retail Outlook: Where Smart Bets Will Pay Off
As retailers and investors therein plan for 2026, the big picture matters. Expect continued attention to inflation, interest rates, and consumer confidence as each will shape pricing, inventory strategies, and capital allocation. IP Essentials: Protect the Brand A brand can...
5 Data and AI Trends That Will Reshape Retail Marketing in 2026
Retail marketing is moving through a period of realignment. Privacy expectations, rapid artificial intelligence adoption, and the demand for accountable performance are reshaping how retailers plan, execute and evaluate campaigns. Tools are advancing quickly, yet the shift in how teams...
Glossy Pop Newsletter: Why Cocokind Is Sending Unreleased Products to Creators with 200 Followers
Since August, Cocokind has been employing a strategy reflective of a wider industry shift: It has been sending PR mailers to its most engaged fans, rather than top-tier influencers.
Luxury Briefing: Why Harrods’ Big Sale Swept TikTok, and What It Means for Luxury Brands
In this week’s Luxury Briefing, how Harrods’ January sale went public on TikTok and what that visibility means for luxury pricing power. Plus, a look at why lab-grown diamonds are gaining traction at the very top of the market, executive...
Glossy Podcast: The Ripple Effects of the Saks Global Bankruptcy
On the latest Glossy Podcast, the hosts discuss the ripple effects that Saks's bankruptcy will have on the company, on the brands that work with it and on luxury shopping, in general.
‘Temu Matches Amazon in Cross-Border Sales’
In a short period of time, Temu has become a dominant player in global ecommerce. Nearly a quarter of consumers (24 percent) made their most recent cross-border purchase on the Chinese platform. This puts Temu on par with Amazon. This...
EBay Makes International Shipping Easier for German Sellers
This week, eBay announced that it is launching eBay SpeedPAK in Germany. The service offers sellers a customs-cleared shipping, with import duties already paid. It makes international shipping easier for German sellers. eBay is a popular online marketplace from the...
$500K in Debt, 5 Maxed Credit Cards — How Jordan Harper Built an 8-Figure Brand in Year One
The episode chronicles how nurse‑practitioner Jordan Harper turned a $24,000 credit‑card‑funded launch into the eight‑figure Barefaced skincare brand within a single year, all without raising external capital. Harper identified a glaring gap in the market: consumers were willing to spend...
2026 Beauty M&A Predictions with Industry Vet Kimber Maderazzo
What will beauty M&A look like in 2026? Glossy sat down with Kimber Maderazzo, professor of marketing at Pepperdine Graziadio Business School and former Proactiv and L’Oréal Group executive, to unpack the signals.
After Rapid Growth, Thirdlove Expands Its Menopause-Focused Line to Activewear
ThirdLove is expanding its TempSync line into activewear after its menopause-focused bra generated $1 million in sales in six weeks.
China’s JNBY Group Is Making a Case for Faux Fur, as the Real Thing Falls Out of Fashion
While U.S. and European brands move away from real fur, China’s JNBY is testing whether plant-based faux fur can actually scale in stores.
Building an Integrated Marketing Plan Across All Online and Offline Channels: When 1 + 1 + 1 = 3 (and Not 5)
All marketing leaders have been there: you get a monthly sales report from your email manager and then your social manager and then your direct mail manager and by the time you add it up, it’s two times more revenue...
#487 - AI Amazon Product Images in Minutes
In this episode Shivali Patel and AI expert Kamaljit Singh discuss how sellers can transform a few phone photos into a full Amazon image stack and A+ Content using AI-driven systems. Kamaljit outlines his "Image Framework" for crafting effective prompts—covering...
Saks Global Files for Chapter 11, with a $1.75 Billion Lifeline and Familiar Turnaround Playbook
Saks Global enters Chapter 11 with $1.75 billion in committed capital and a familiar leadership team, raising questions about vendor trust, restructuring outcomes and the future of luxury department stores.
As Professional Hair Care Grows in US Retail and E-Commerce, Davines Bets on Old-School Salons
While the professional and prestige hair-care market has seen growth in retail channels like Amazon and Sephora, the Italian hair-care brand is sticking to fostering sales through its salon partners to the tune of double-digit sales growth.
Wellness Briefing: The Collabs and Campaigns Winning ‘New Year, New You’ Marketing, Plus News
This week, I analyze the "new year new you" activations leading the wellness industry into 2026, including fast-casual restaurant collaborations and the embrace of "Quitters' Day." Additionally, fitness app Strava files for IPO, an executive shakeup at Alo Yoga, and...
Season 7 Kickoff: What I'm Thinking About for 2026
In the Season 7 kickoff, the hosts outline a shift toward substance by featuring vendor stories without sales pitches, sharing data-driven insights, and announcing platform upgrades that simplify online selling. They present a bold 2026 forecast, tracking ADA compliance progress,...
Beauty Briefing: How Beauty’s Beleaguered Makeup Brands Can Turn It Around
This week, I checked in on the status of once-powerful makeup brands that have been put up for sale. Additionally, Google welcomes ads to its AI shopping platform, and L’Oréal opens a new content and education hub.
Limited Inventory and Thoughtful Partnerships: How Brands at NRF Are Making the Most of TikTok Shop
TikTok was a hot topic of conversation at the National Retail Federation's Big Show in Manhattan this week. Multiple executives in attendance spoke about the double-edged sword of TikTok driving massive demand and the need to be prepared for it.
‘Instagram Is the Leading Social Commerce Platform in Germany’
Three in ten German consumers shop via social media. Instagram is used the most: 15 percent of Germans buy directly on the platform or via redirects to online shops. Facebook follows with 14 percent and YouTube with 11 percent.This emerges...
Brazil’s Oldest Perfumery Is Making a Play for US Fragrance Consumers. And No, It’s Not Sol De Janeiro
Armed with internal sales growth — the company closed 2025 with a 12% increase in revenue — and a still-growing appetite for fragrance among American consumers, Granado is opening two new stores in the U.S. in 2026 and tailoring new...
Asos Tests the Return of Topshop and Topman Stores in the US
After years of operating in the U.S. primarily through online and wholesale channels, including Nordstrom, Topshop and Topman returned to a brand-controlled physical retail setting in December through a limited-time pop-up staged by parent company Asos.
58% of Consumers Use AI Tools to Research Products
Product discovery still mostly happens on marketplaces, with 37 percent of consumers starting their shopping journey there. Compared to last year, this is a decrease of 10 percent. Social platforms and AI assistants have increased their share in the last...
Allegro Group Sells Operations in Slovenia and Croatia
Polish ecommerce company Allegro is selling its subsidiaries in Slovenia and Croatia, to German private equity firm Mutares. This means that Mimovrste, a well-known online retailer in Slovenia, will get a new owner. The sale is an effort to streamline...
Online Sales Grow 19% During Christmas in Portugal
Online shopping in Portugal had a strong performance during the Christmas period of 2025. New data from SIBS Analytics shows that ecommerce purchases increased 19 percent in the number of transactions when compared to the same period in 2024. The...
Online Growth Expected in Bulgaria
As of January 1st, Bulgaria has joined the eurozone. The euro is now the official currency in the country. As currency conversions are now eliminated, international shops can now sell products in this country more easily. This offers new opportunities...
How a Party Side Hustle Became a Six-Figure Brand
In this episode, Bashify founder Bre Giglio explains how she transformed a modest party‑planning side hustle into a $600,000 balloon brand by launching small, leveraging social media, and prioritizing trust, transparency, and exceptional customer experience. She details the strategic use...
#485 - Amazon PPC Extreme Makeover Workshop
Bradley and Amazon PPC specialist Vincenzo Toscano audit Helium 10's Project X ad account, revealing that its testing‑focused setup leaves many modern levers untapped. They walk through rule‑based bid adjustments, minimum click thresholds, and disciplined keyword harvesting, emphasizing tight campaigns...
Stop Competing on Features: Reimagine Your Entire Product Category Instead
In this episode, Dr. Julie Chung explains how T3 transformed hair tools from mere appliances into luxury beauty products by redefining their category. She details the strategic shifts in product placement, design aesthetics, messaging, and retail approach that created a...
Inside Ergatta’s Game-Driven Model and Two-Year Profit Streak
In this episode, Tom Aulet discusses how he transformed Ergatta into a profitable, game‑driven fitness brand, leveraging $35 million in funding to develop immersive, gamified workouts while maintaining lean operations. He explains the company’s cost‑effective growth strategies, the role of data‑backed...
Wrapping Up 2025 - The Best Bits
The episode recaps ten pivotal moments from the past year, covering AI-driven pricing tools and the push for fair markups, the scaling role of JewelCraft as a jeweler’s jeweler, and Google Workspace’s importance for collaboration. It also examines gold price...