How to Manage Difficult Staff: Gen Z Edition

Why It Matters

Understanding and addressing the unique challenges of Gen Z staff is critical for maintaining productivity, reducing turnover, and leveraging their fresh perspectives in a post‑pandemic workplace.

Key Takeaways

• 74% managers find Gen Z harder than older staff
• 39% cite tech skill gaps, 37% effort, 37% motivation
• Pandemic remote onboarding limited early career mentorship
• Training, reverse mentoring, avoid age bias improve outcomes
• Gen Z strengths: innovation, diversity, ethical workplace focus

Pulse Analysis

The recent ResumeBuilder.com poll underscores a growing tension between managers and the newest wave of workers. While 74% of respondents label Gen Z as harder to manage, the data also reveals that many of these concerns stem from perceived deficiencies in technology use, effort, and motivation. Analysts note that the pandemic forced a massive cohort of young professionals into remote onboarding, stripping away the informal mentorship and on‑the‑job learning that traditionally smooths the transition from school to career. This structural disruption, rather than innate generational traits, likely fuels the reported difficulties.

For leaders, the takeaway is clear: remedial training and intentional development programs can bridge the gap. Investing in communication, collaboration, and conflict‑resolution workshops addresses the skill shortfalls that masquerade as laziness. Moreover, reverse‑mentoring pairs senior staff with Gen Z talent, turning perceived weaknesses into two‑way learning opportunities and dismantling age‑based bias. Such initiatives not only improve performance but also reinforce an inclusive culture that values contributions across the age spectrum.

Beyond mitigation, Gen Z brings distinct strategic assets. Their comfort with emerging technologies, commitment to diversity, and focus on ethical business practices can drive innovation and enhance brand reputation. Companies that harness these strengths—while providing the structured support they missed during pandemic onboarding—stand to gain a competitive edge in a rapidly evolving market. Embracing a balanced approach that combines skill development with empowerment will turn today’s perceived challenges into tomorrow’s growth drivers.