Acas Supporting Small Businesses - Citizens Advice Swansea Neath Port Talbot

Why It Matters

Free, readily available ACAS tools enable small businesses to resolve employment issues efficiently, lowering legal risk and operational costs.

Key Takeaways

• ACAS website is primary resource for employment queries.
• Free webinars and templates aid staff handling and policy drafting.
• ACAS offers tiered training, including complex investigation courses.
• Pat Dunmore recommends ACAS for quick, reliable guidance.
• Small businesses benefit from ACAS's accessible, no‑cost support.

Summary

Pat Dunmore, Making a Difference Manager at Citizens Advice Swansea Neath Port Talbot, explains how ACAS serves as the go‑to resource for small‑business employment issues. He emphasizes that the ACAS website is the first stop for queries, offering templates, policy wording, and guidance that can be accessed instantly.

The interview highlights ACAS’s free webinars and tiered training programmes, ranging from basic compliance to advanced investigation courses. Dunmore notes that he regularly attends webinars to refresh key issues and has enrolled in a “Conducting Investigations” course, illustrating the depth of support available.

Dunmore’s recommendation is clear: "If you have a query, look at the website, use the templates, and take advantage of the free training." He points to the practicality of ready‑made letters and policy drafts, which help staff managers address matters promptly.

For small businesses, ACAS’s accessible, no‑cost resources reduce reliance on costly legal counsel, improve HR compliance, and empower managers to handle disputes confidently.

Original Description

Pat Dunmore, the Making a Difference Manager from Citizens Advice Swansea Neath Port Talbot, talks about how she uses Acas's free training, advice, webinars and templates to help her when working with staff.

For more information and to access advice, tools and resources visit:

http://www.acas.org.uk/advice

http://www.acas.org.uk/templates

http://www.acas.org.uk/online-training

http://www.acas.org.uk/training

To let us know how we can help your organisation call our customer services team on

0300 123 1150 or fill in our online enquiry form:

https://www.acas.org.uk/contact-train...

About Acas

Acas help employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Whether you're an employer who wants to make sure they're following employment law and good practice, or an employee who wants to understand your rights at work, we can help.