Webinar Replay: Inside Harvey’s AI Agents & Shared Spaces

Why It Matters

Harvey’s agentic AI and Shared Spaces give legal teams a scalable path from manual workflows to autonomous automation, promising faster service delivery and lower operational costs while demanding new governance frameworks.

Key Takeaways

• Harvey differentiates agentic AI from scripted workflow automation.
• Shared Spaces enable cross‑team collaboration on legal tasks.
• Densu democratized workflow builder to all 250 users.
• Governance remains lightweight, focusing on peer review and analysis.
• Agentic systems aim to infer intent and reduce manual prompts.

Summary

The webinar explored Harvey’s new AI agents and Shared Spaces, positioning them as the next evolution of legal‑tech automation. Panelists from Harvey, a legal‑engineer, and Densu’s global ops head discussed how the platform moves beyond simple chat‑based assistants toward agentic workflows that can infer intent and act autonomously.

A core insight was the distinction between scripted workflows—pre‑defined, predictable processes—and true agentic AI, which decides when to request data and can handle uncertain outcomes. Harvey now supports both models, with thousands of client‑deployed workflows and a growing suite of agentic capabilities. Densu’s experience illustrated rapid adoption: 250 Harvey seats, 29 live workflows, and a pipeline of 190, all built after a company‑wide decision to democratize the workflow builder.

Russell highlighted the practical rollout: lightweight governance, peer‑review naming conventions, and an internal “analysis” co‑pilot that monitors agent performance. Joe emphasized that while many tasks remain workflow‑driven, the platform’s architecture allows incremental steps toward full autonomy, especially for data‑heavy, repeatable legal processes.

The discussion signals that law firms and in‑house teams can now scale automation without heavyweight IT gatekeeping, but must still establish clear ownership and data‑governance as agentic AI expands. Early adopters like Densu are building the muscle memory needed to transition from experimental pilots to enterprise‑wide autonomous agents, potentially reshaping legal service delivery and cost structures.

Original Description

The legal sector is entering a new phase of technological change as teams begin to balance traditional workflow automation with emerging agentic artificial intelligence. Harvey’s agentic workflows, launched a year ago, have the potential to reshape how legal teams automate multi‑step tasks. Paired with Harvey’s new Shared Spaces, released in December, law firms and in‑house teams are discovering new ways to collaborate.

We’re still very much at the foothills of agentic AI as an industry and there’s a lot to understand, think through and plan for, which is what the panel on our webinar with Harvey on 25 March helped us do.

Harvey’s legal innovation partner Joe Cohen and legal engineer Millie Lehmann, plus Dentsu's global head of operations Russell Davies, joined Legal IT Insider's editor Caroline Hill to explore the work that Harvey and its clients are doing around both AI agents and collaborative Shared Spaces.

Lehmann was previously a disputes lawyer at White and Case and is part of the London legal engineering team. Cohen joined Harvey this year from Charles Russell Speechlys and his role is to help law firm leaders rethink how AI is shaping legal service delivery and law firm operations. And Davies is global head of legal ops for a in-house legal team of around 300 people. He runs an ops team of seven at Dentsu, which was an early adopter of Harvey.

Together we took a dive into what agentic AI is - and isn’t; where Dentsu is in that journey; and where the market is collectively on the agentic AI curve. We saw a demo of Harvey's SharedSpaces collaboration platform and discussed how and where agentic AI and SharedSpaces converge.

Unlike fixed workflows, agentic AI introduces systems that can plan tasks, adapt as new information arises, and interact with humans or other agents - capabilities that Harvey defines as central to its next‑generation agent framework. This evolution supports more flexible, responsive orchestration across complex legal processes. This webinar is worth a listen for everyone looking at what the next set of capabilities will look like and how we should prepare for it.

#Harvey #AI #webinar #aiagents #HarveyAI