BearingPoint: Off Teams...To Clients
Why It Matters
This view signals that consulting firms will continue investing in client travel and in-person engagement to win trust and deliver advisory services, affecting recruitment, billable models and hybrid-work policies. For new consultants, success depends on mastering interpersonal client skills, not just virtual tools.
Summary
BearingPoint leaders emphasized that building client relationships requires in-person time and cannot be fully replaced by technology. Chief people officer Damian Plassy framed the firm as a P2P (people-to-people) business, underscoring trust, partnership and informal interactions as core to consulting. While digital tools and virtual meetings have roles, the panel argued consultants—especially new graduates—must spend time face-to-face on client floors to develop intimacy and credibility. The message was a practical reminder that client work demands presence beyond remote collaboration platforms.
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