Diginomica
Provides business insights for the digital enterprise, focusing on enterprise software and digital transformation
Qlik's Most Important AI Feature Is Knowing when to Say Nothing . Boring Is Brilliant
Qlik announced the general availability of its agentic experience in Qlik Cloud, delivered through the conversational Qlik Answers interface and the Model Context Protocol (MCP) server. Answers is engineered to refuse answering queries outside its governed data, eliminating hallucinations. The MCP standardizes tool discovery for external AI assistants while enforcing access controls, and the new Discovery Agent continuously surfaces anomalies and risks. A partnership with ServiceNow now routes Qlik analytics into workflow automation, completing an end‑to‑end, governance‑first AI architecture for enterprises.
Could a Hellenistic Poet and Philologist Crack the Challenge of E-Commerce for High-End Retail Brands? Brunello Cucinelli Reckons to Have...
Italian luxury label Brunello Cucinelli has unveiled Callimachus, an AI‑powered e‑commerce platform designed to replicate the personalized service of its brick‑and‑mortar stores. Developed by the Solomei AI research centre, the site uses custom AI agents to interpret shopper intent and...
Ground Control CIO Chris Howell Re-Thinks Quoting to Drive Growth and Cut Carbon
Ground Control, a UK B‑Corp that manages external facilities and biodiversity services, has built a marketplace model that connects large tier‑one clients with local SMEs while handling insurance and compliance. The company, already carbon‑neutral, launched an Intelligent Quoting App on...
What if Natural Language Interfaces Are a Journey Not a Destination?
Celigo introduced Ora, a natural‑language agent that lets users build and manage integration flows through conversation while still seeing the results in its familiar visual canvas. The chat layer is designed to complement, not replace, the existing UI, giving users...
Why McKinsey Advises Focusing on Greenfield AI-First Processes to Achieve Value
McKinsey senior partner Martin Rosendahl urges service‑based firms to adopt a greenfield, AI‑first approach rather than retrofitting legacy processes. He recommends concentrating on two to three high‑impact domains—such as call‑center automation and back‑office recruiting—to capture productivity gains that can exceed...
Expanding Access to Visual Design Across the Enterprise - Canva Customers Tell Their Stories
Canva’s enterprise strategy is democratizing visual design by letting non‑designers across large organizations edit professionally created assets on a shared platform. Customers such as Coca‑Cola Europacific Partners, HubSpot and SAP report significant cost reductions, faster time‑to‑market and tighter brand governance,...
Employers Are Convinced They Provide Effective Support to Neurodivergent Employees. Lived Experiences Suggest Otherwise
Recent City & Guilds research of 1,864 UK workers shows a widening confidence gap between employers and neurodivergent staff. While 70‑80% of managers believe they are neurodiversity‑ready, only 32‑38% of neurodivergent employees feel understood, safe to disclose, or trust adjustments. The...
From Unused Data to Improved Experiences - How Trillium Health Partners Put Patient Voices to Work with Qualtrics
Trillium Health Partners in Mississauga replaced paper‑based patient surveys with Qualtrics’ digital platform, enabling feedback delivery within 24 hours of discharge. The real‑time insight allows unit managers to see complaints and compliments within days, turning stale data into actionable improvement. By...
AI Cannot Fix a Broken Data Foundation — and Most Services Firms Have One
Professional services firms are hitting AI roadblocks because their data foundations are fragmented, a problem Gartner estimates costs an average of $12.9 million per year. The article labels this issue "fragmentation debt," which leads to unreliable insights and wasted AI investments....
.NEXT 2026 - AI Cost Management and FinOps Top of Mind for Digital Leaders
At Nutanix NEXT 2026, digital leaders highlighted the rising cost pressures of enterprise AI, especially token‑driven models, and advocated Cloud FinOps as the preferred framework for managing those expenses. Executives cited examples such as a developer consuming 55,000 tokens and generating...
Will AI Dis-Intermediate Traditional Learning Management Systems Providers? Not if Skillsoft CEO Ronald Hovsepian Has Anything to Do with It...
Skillsoft CEO Ronald Hovsepian says the company is reshaping itself from a traditional LMS into an AI‑native skills platform. Over the past 18 months the firm has aligned its three core assets—content, platform, and data—to deliver integrated, AI‑enabled learning solutions....
What Brings a 30 Year Tech Veteran Out of Retirement? Spinning up a New Tech Stack at a FedEx Spin-Off...
Michael Rodgers, a 30‑year tech veteran, has emerged from retirement to serve as CTO of FedEx Freight, the newly spun‑off less‑than‑truckload (LTL) division launching on June 1. The company is slashing its application portfolio by more than 300 apps, cutting the...
Sage Analyst Briefing - AI Innovation Progress on Show
Sage plc used an analyst briefing in Atlanta to preview AI‑driven upgrades ahead of its San Francisco customer event. The company highlighted the maturation of Sage Intacct, now in 120+ countries with 160+ currencies, and a new AI‑powered Finance Intelligence Agent...
.NEXT 2026 - AI Factories and Neoclouds Open New Opportunities for Nutanix
At .NEXT 2026, Nutanix executives highlighted neocloud providers and AI factories as fresh growth engines. They argue that GPU‑focused neoclouds and the need for dedicated AI production lines will surge demand for flexible, multi‑cloud infrastructure. Nutanix is positioning its management...
Executive Intelligence Podcast - Why Does Zoho Approach AI Differently? With Raju Vegesna and Ram Ramamoorthy
Zoho is positioning its AI strategy as a sovereign alternative to the industry’s reliance on large‑scale LLMs. The company’s approach, explained by AI Research Director Ram Ramamoorthy and Chief Evangelist Raju Vegesna, centers on “delayering the stack,” contextual intelligence, and baked‑in data...
Finance’s Hierarchy of Needs — Why so Many Teams Never Reach Self-Actualization
Finance teams remain anchored in compliance, reporting, and ad‑hoc data work, limiting their ability to provide strategic insight. The article frames finance functions with Maslow’s hierarchy of needs, where compliance is the base and proactive strategy is the self‑actualization peak....
.NEXT 2026 - Why Nutanix CEO Rajiv Ramaswami Is Betting on Agentic AI Being a Hybrid Enterprise Application
Nutanix launched a suite of AI‑focused offerings at its .NEXT 2026 conference, including the Agentic AI solution—currently in early access and slated for full release in the second half of 2026—alongside NKP Metal for bare‑metal Kubernetes, Unified Storage 5.3 with...
PyTorch Foundation Adds Helion and Safetensors - and the Open AI Stack Gets a Little Harder to Ignore
The PyTorch Foundation announced two new projects, Helion and Safetensors, aimed at strengthening the open‑AI stack. Helion is a Python‑embedded DSL that compiles to Triton and other back‑ends, adding autotuning to generate optimal GPU kernels without deep hardware expertise. Safetensors...
Why Elastic Thinks Your Observability Data and Your Security Data Are the Same Problem
Elastic argues that observability and security logs are fundamentally the same data problem, and that its search‑centric platform can serve both use cases. The company notes a shift toward security as the primary entry point, citing THG’s 25,000 events‑per‑second pipeline...
Why UiPath Is Re-Designing Its Platform Around Agents that Build Automations, Not Just Run Them
UiPath is redesigning its automation platform around coding agents that create, deploy, and self‑heal workflows, shifting the focus from execution to design. The new approach embeds AI‑driven agents into the development lifecycle, expanding the user base beyond specialist RPA developers...
The Next Evolution of ERP - Intelligence Built Around People
Traditional ERP systems are being re‑engineered into AI‑enabled platforms that deliver real‑time, role‑specific intelligence. While 88% of organizations have adopted AI in at least one function, only a third have scaled it enterprise‑wide, often due to trust and data fragmentation....
Every GPU Has to Work with PyTorch to Reach the Market - so Who's Making Sure It Stays Open?
Mark Collier, head of the PyTorch Foundation, warned that every new GPU launch depends on PyTorch to be usable for AI workloads, making the framework the de‑facto infrastructure layer for the industry. The foundation, now under the Linux Foundation, has...
How Acclaim Autism Cut Patient Onboarding From Six Months to Four Days with Appian
Acclaim Autism, a Philadelphia‑based autism‑care provider, used Appian’s low‑code automation to shrink patient onboarding from six months to four days. Insurance denial rates fell from 80% to 5%, and monthly intake rose from three to 47 patients, a fifteen‑fold increase....
AI Adoption Is Real, but so Is the Change Required - Lessons From an ASUG Talks Podcast with SAP CEO...
SAP CEO Christian Klein told an ASUG Talks podcast that AI is no longer a peripheral technology but a force multiplier demanding wholesale business redesign. Companies are underestimating the scale of change, especially the need for process redesign and data...
Mean Time to Innocence - Splunk's Case for Why Your Observability Data Is as Much a Political Problem as a...
Splunk’s observability leader Stephane Estevez argued at KubeCon Europe 2026 that the industry’s reliance on sampled tracing hampers incident resolution and AI analysis. Splunk promotes a no‑sampling approach, leveraging economies of scale and its OpenTelemetry eBPF Instrumentation (OBI) to capture...
‘A Firm Like Ours Will Never Replace Lawyers with AI' - but Goughs' IT Chief Has His Ear to the...
Goughs, a 130‑person family‑law firm in Wiltshire, accelerated its digital overhaul during the pandemic but now regrets not moving faster to the cloud. Partner‑lawyer Ross Phillips, who also heads IT, has built a modest tech stack using managed services, legal...
How Is the NHS Managing £355 Billion in Transactions? NHS SBS Talks AI, Oracle Fusion, and the Future of NHS...
The NHS Shared Business Services (SBS) now runs a national finance and procurement platform on Oracle Fusion Cloud, covering 48 NHS organisations and processing roughly $444 bn in transactions each year. The go‑live on 1 October 2025 handled $23.75 bn on day one and...
Here's a Thing - What if Shadow AI Is Actually Telling Us Something Useful?
Enterprises are confronting a surge of shadow AI—unauthorized, employee‑driven use of large language models and autonomous agents. As governance lags, these tools make decisions and act independently, amplifying risk beyond traditional shadow IT. Experts argue that treating employees as AI...
Why Genpact Is Warning About AI Driving the Mass-Generation of Technical Debt
Genpact warns that unchecked AI‑generated code can create massive technical debt. VP Rajesh Padmakumaran describes using Claude to modernize legacy systems, noting that large language models begin hallucinating after about 5,000 lines of code. He advocates a Spec‑Driven Development approach...
Compliance Emerges as Competitive Differentiator Amid Rising Data Sovereignty Scrutiny
Data sovereignty has moved from a niche compliance checkbox to a core business priority, expanding beyond traditional sensitive records to include email addresses, logs, and metadata. Executives now demand real‑time visibility into where data originates, travels, and resides, as illustrated...
E-Bomb! US E-Commerce Is the Preserve of the Old and Rich, Warns New Report, While Most of the World Skews...
A new EBANX Beyond Borders 2026 report shows that half of U.S. e‑commerce spending is generated by consumers over 45, with rich and upper‑middle‑class shoppers accounting for 84% of online purchases—a share projected to rise to 88% by 2035. Younger,...
Why Karl Friston Is Betting on Cultivating Curiosity for Sustainable AGI
The ARC‑AGI‑3 challenge, launched today, is the first benchmark that forces AI systems to explore, hypothesize, and learn from uncertainty—tasks where current large language models score zero. Karl Friston, chief scientist at Canada’s VERSES AI, argues that active inference, a...
Kubernetes Puts Ingress Nginx to Rest at KubeCon - 'Nobody Can Keep It Safe'
At KubeCon Europe on March 24, the Kubernetes project archived the ingress‑nginx repository, making it read‑only and ending all future releases, bug fixes, and security patches. The controller, used by roughly half of cloud‑native deployments, had become unmaintainable due to its...
The Secretary of War Didn’t Really Mean It, Contends US Government Lawyer as Anthropic Gets Its First Day in Court...
Anthropic appeared before U.S. District Judge Rita Lin to challenge a Trump 2.0‑issued blanket ban that bars any contractor working with the Department of War from using its AI technology. The judge highlighted that Secretary of War Pete Hegseth’s social‑media announcement...
Glovo CTO Shiro Theuri Is a Guardian for Benefiting From AI
Glovo’s chief technology officer, Shiro Theuri, is steering the Barcelona‑based delivery platform through a rapid AI integration across its engineering teams. She reports high AI penetration, leading to faster, higher‑quality code while instituting responsible‑AI guardrails and human‑in‑the‑loop reviews. Theuri also...
When Agents Take Processes Beyond the Sum of Their Parts - the Evolute IQ Story
Evolute IQ, a Swedish AI‑native automation firm, has launched the EIQ platform that uses agentic AI to automate entire business processes, from KYC to insurance claims. The company, founded in 2019, now serves over 85 customers across healthcare, life sciences, banking...
Open Source Maintainers Are Drowning in AI-Generated Security Noise - $12.5 Million Is Being Deployed to Throw Them a Lifeline
The Linux Foundation announced a $12.5 million grant from Anthropic, AWS, GitHub, Google, Microsoft and OpenAI to bolster open‑source security through Alpha‑Omega and the OpenSSF. The funding targets the flood of AI‑generated vulnerability reports that are overwhelming project maintainers with low‑context...
Cleared for Takeoff - Virgin Atlantic's AI Concierge Lands with Observability Built In
Virgin Atlantic has launched a beta AI Concierge chatbot built on OpenAI models and integrated with Datadog’s LLM observability to extend cabin‑crew service into the digital realm. The airline limited the bot’s scope, enforced English‑only responses, and blocked code or...
UiPath Fusion 2026 - if Your Data Isn't Ready, Your Agents Aren't Either
Chris Ashley of UiPath warned that agentic AI can only succeed when companies truly understand how decisions are made. Organizations that invested in cross‑functional process modeling and data maturity are deploying bots faster than peers still mapping workflows. He emphasized...
Retail's Future Is Tied up in Agentic Commerce, Yes? Well, up to a Point, Says BestBuy, Wayfair, and Electrolux with...
A new Logicbroker survey shows 90% of enterprise retailers expect AI agents to influence at least 20% of online orders by 2027, with over a third anticipating agents handling more than half of transactions. Kingfisher is already rolling out Google...
Tech Disruption as a Day Job - Lloyds Banking Group CEO Charles Nunn on AI, Digital Transformation, and Why His...
Lloyds Banking Group says its digital bank has expanded by 50%, now serving 23 million digitally active retail customers who generate roughly 7 billion interactions annually. The group has hired 9,000 new engineering and tech staff and already runs 800 AI models,...
Workday Rolls Out Sana, Its Conversational AI Gateway to Enterprise Work
Workday announced the general availability of Sana, an AI‑powered conversational interface that replaces traditional menus for its HR and finance applications. The launch includes three components: Sana for Workday, the Self‑Service Agent that automates routine queries and complex workflows, and...
AI Will Make Planning Uncomfortable Before It Makes It Better
Organizations often miss business plans because planning is siloed, not market volatility. Departments chase separate KPIs—MQLs, meetings, revenue—creating “local truths” that don’t align. Applying AI to the planning process surfaces contradictory assumptions, highlights incentive mis‑matches, and forces cross‑functional reconciliation. While...
AI Adoption at Marriott Bonvoy - Drew Pinto, Chief Revenue & Technology Officer, Checks-In on Progress to Date
Marriott Bonvoy has completed a major re‑platforming of its core systems, creating a flexible, cloud‑native architecture that readily accommodates artificial‑intelligence solutions. Executives say AI is now embedded across finance, HR, marketing and other functions, with partnerships to OpenAI and Google...
How Bayesian-Inspired Uncertainty Management Could Shape the Future of Trustworthy AI -
Bayesian‑driven digital twins are emerging as a trusted AI alternative in oncology, where uncertainty and fragmented data hinder large language model (LLM) reliability. Concr, an AI oncology startup, has built a three‑component Bayesian framework that simulates cancer‑treatment risks and updates...
CIO Chris Ortega Automates Lake Michigan Credit Union
Lake Michigan Credit Union (LMCU) has leveraged robotic process automation (RPA) and generative AI to overhaul its mortgage processing, slashing cycle time from 55 hours to 10 hours while handling a 15% surge in applications. CIO Chris Ortega partnered with...
Burp! Tech Mahindra, AI and the Metabolic Rate of Change
Tech Mahindra’s European president says AI has moved beyond a mere enabler to become the core of enterprise strategy, demanding a shift in governance, decision‑making and organizational structure. He warns that firms must adopt an "organizational metabolism" mindset, letting go...
From Call Trees to Agentic AI - How Kingfisher Is Winning Back Employee Time for Customers
Kingfisher has upgraded its ServiceNow virtual agent, Vita, from a structured call‑tree to a generative‑AI powered assistant (Now Assist) called Vita version two. Within 18 months, the original bot logged 200,000 interactions, and the new AI interface now offers natural‑language ticketing,...
Why AI Augmentation and Up-Skilling Are the Secrets to Boosting Staff Productivity
Deploying AI without putting employees at the centre delivers only modest productivity gains. Pearson’s report estimates that an AI‑augmentation strategy combined with workforce upskilling could add $4.8‑$6.6 trillion to the U.S. economy by 2034 – roughly 15 % of current GDP. Experts...
How Create Music Group Strikes the Right Note by Placing Data at the Heart of the Music-Streaming Process
Create Music Group has adopted Astronomer’s managed Apache Airflow service to orchestrate more than 600 data pipelines that feed real‑time streaming and revenue analytics. The switch from legacy cron jobs and Cloud Composer to Astro has accelerated pipeline development by...