Diginomica
Provides business insights for the digital enterprise, focusing on enterprise software and digital transformation
Winter Event Highlight - How Tech Electronics Turned Cloud ERP Into a Force for Organizational Change (and AI Readiness). An...
Tech Electronics’ CEO Manish Chandak led a bold, company‑wide ERP overhaul, replacing legacy systems with Acumatica’s cloud platform through a one‑year, big‑bang rollout called Project Twister. The initiative aimed to break a $100 million revenue ceiling, improve operational efficiency, and lay a data foundation for AI readiness. Within a year, the firm reported rising service margins, streamlined invoicing and project controls, and a clear path to 15% growth without adding headcount. Employee engagement was central, with staff given direct ERP access, fostering skill development and internal promotions.
'Ello, Ello' - How One US Communications Services Firm Is Connecting to an AI-Enabled Future for Mid-West Communities
ALLO Communications, a Midwest‑focused fiber CSP, has embraced Calix’s AI‑native platform, Calix One, to modernize its network and service portfolio. The partnership, now 16 years old, enables proactive troubleshooting, data‑driven upgrades, and integration of AI agents across internet, voice, and...
When Agents Meet Contact Centers - Two Salesforce Agentforce Early Adopters Communicate the Benefits They're Seeing
Salesforce launched Agentforce Contact Center, a unified platform that blends voice, digital channels, CRM data, and generative AI. Early adopters Compass Working Capital and Savant Systems report streamlined omni‑channel workflows and AI‑driven assistance. Compass estimates saving 30 minutes per client...
Ocado Might Disagree, but Kroger’s Tough Decisions Around Its E-Commerce Re-Think Were the Right Thing to Do. New CEO Gregory...
Gregory Foran, Kroger’s new CEO, has backed the company’s 2023 decision to scrap its Ocado‑run automated fulfillment centers and pivot to a hybrid model that uses stores as local hubs and partners with UberEats, DoorDash and Instacart. The move is...
PureGym CIO Andy Caddy Keeps the Sector Fit for Growth
PureGym’s Group CIO Andy Caddy is steering the fast‑growing fitness chain through a digital‑first strategy as it expands to 720 gyms across the UK, Denmark, Switzerland, the US and the Middle East. The team owns the end‑to‑end online membership platform...
What's Next for NetSuite? CEO Evan Goldberg Fields the Questions at SuiteConnect NYC
At SuiteConnect NYC, NetSuite CEO Evan Goldberg detailed the rollout of NetSuite Next, the company’s biggest update since its founding, emphasizing AI‑driven features such as Ask Oracle, smart financial close, and ad‑hoc dashboards. He stressed that AI will expand, not shrink, the...
'A' For AI, 'I' For Insurance (2/3) - How AXA Ranks Human Intelligence Alongside Its Artificial Counterpart
AXA’s 2026 strategic plan “Unlock the Future” places artificial intelligence at the core of its insurance transformation, aiming to enhance risk pricing, service quality and customer experience. CEO Thomas Buberl reports that 70 % of employees are optimistic about AI, while the...
From Influencer Matching to an AI-Driven Operating System - Inside Humanz' Bet on Agentic to Scale Creator-Led Performance Ads
Humanz has launched Humanz+, an AI‑native operating system that automates the full lifecycle of creator‑led advertising, from research and brief creation to media buying and conversion optimization. The platform deploys seven specialized AI agents and still incorporates a human‑in‑the‑loop for...
How You Treat an AI Agent Determines the Results You'll Get, Says Professor Taha Yasseri
Professor Taha Yasseri, head of the Joint Centre for Sociology of Humans and Machines, warned that the way users treat AI agents determines the quality of outcomes. His research shows that synergy depends more on human attitudes and theory‑of‑mind calibration...
AI Shifts the Apps Space – Time for a New Apps Leader Board?
The software industry is entering an AI‑first apps era, forcing legacy cloud vendors to adapt or face margin compression and customer churn. Investors are penalizing traditional SaaS firms as AI‑enabled solutions promise lower costs and faster development. Vendors with high...
UiPath Acquires WorkFusion - and Takes Aim at Financial Crime Compliance. The Detail Matters
UiPath completed its acquisition of WorkFusion in the first quarter of fiscal 2027, bringing the latter’s three AI agents—Tara, Evelyn and Evan—into its automation suite. The agents, built specifically for sanctions screening, adverse‑media monitoring and AML transaction investigations, will be...
Your AI Agents Can Talk to Each Other - but Are They Saying Anything Useful? Confluent Intelligence Aims for Insight
Confluent announced that its Streaming Agents now support Anthropic’s Model Context Protocol (MCP) and the Agent2Agent (A2A) protocol, creating a dual‑layer for real‑time data ingestion and inter‑agent coordination. The platform also introduced multivariate anomaly detection powered by Apache Flink, offering...
How AI Is 'Terraforming' A New Grindr - the Internal and External Impact of a Tech Revolution in Action
Grindr CEO George Arison says the dating app is rapidly becoming an AI‑native organization, with roughly 70% of its code now produced by AI agents. The AI‑driven workflow has boosted engineer productivity by about 1.5 times and enables features like Edge’s...
Carpentry, CapEx, and Continuing Disruption - Salesforce CDO Joe Inzerillo on the Real Impact of AI on SaaS Providers
At the Morgan Stanley TMT conference, Salesforce Chief Digital Officer Joe Inzerillo argued that generative AI is an accelerator, not a destroyer, for SaaS businesses. He likened AI to a table‑saw that lets engineers deliver features 20‑times faster, turning back‑log...
Executive Intelligence Podcast - Certinia Founder Deb Ashton on the Changing Services Business, Learning From Customers, and Seizing Opportunities as...
Deb Ashton, founder of Certinia (formerly FinancialForce), explains how services firms are shifting from traditional time‑and‑materials and fixed‑price contracts to recurring revenue models driven by customer success metrics. She highlights AI’s role in automating routine work, forcing new pricing and...
ZohoDay 2026 - How Newcross Healthcare Builds AI Apps on a Governed Platform - While Keeping AI Hype at Bay
At ZohoDay 2026, Newcross Healthcare showcased how it built a mission‑critical care‑management application on Zoho’s governed platform, unifying CRM, finance, workforce and analytics. By leveraging Zoho Creator, the team delivered a fully integrated solution in six months, cutting licensing costs...
Making a Reservation for an Agent-First Business Model - Wyndham Hotels CEO Explains Why He's Checking-In on an AI Future
Wyndham Hotels & Resorts has deployed Salesforce’s Agentforce in over 5,000 instances across its 8,300 properties, creating a unified Guest 360 platform that merges reservation, loyalty, and CRM data. The AI‑driven Agent Foundry gives human agents real‑time guest insights, slashing front‑office labor...
Canva Adds Video to Its Pro Design Toolset and Steps up Its Enterprise Play
Canva closed 2025 with a $4 billion revenue run rate and a user base exceeding 265 million monthly active users. The company announced two strategic acquisitions—MangoAI, which automates video‑ad optimization, and Cavalry, a 2D animation platform—to broaden its pro‑design toolkit. Enterprise revenue...
Fibr.ai Wants to Re-Invent CRO with an Agentic Web Experience Layer. Here’s Why It Matters
Fibr.ai is launching an AI‑driven conversion rate optimization platform that automates hypothesis generation, variant creation, testing, and winner selection. The system scans URLs, builds personalized page variations, and monitors performance, while marketers retain a human‑in‑the‑loop for review. It extends personalization...
How Moody's Can Be an AI-Enabler, but Remain Resilient to AI Disruption Itself. CEO Robert Fauber Lays Out the Data
Moody’s CEO Robert Fauber argues that a massive, proprietary data estate is the cornerstone of AI adoption for regulated financial institutions. The firm is unifying its data, models, ratings and research into a trusted context layer that makes raw information...
Appian's 'AI Needs Process' Thesis Goes Mainstream - Now It Has to Prove the Math Works
Appian’s CEO Matt Calkins says AI must be paired with deterministic process governance, a thesis now echoed across the industry. The company reported Q4 cloud subscription revenue of $117 million, up 18% YoY, and total revenue of $202.9 million, a 22% increase,...
When I Selected, 'Rather Not Say', Gemini Said, 'I'll Decide for You'. In Case It's Not Obvious, Here's Why that...
Enterprise AI is being deployed as core infrastructure that routinely infers personal identity attributes such as gender, voice, and facial characteristics. In Google Gemini Meet Notes, a non‑binary user who selected "Rather not say" was mis‑gendered as "she," illustrating how...
CX for Industries Heats up - SAP's Balaji Balasubramanian on Why Retailers Must Balance Experience, Operations, and, Yes - AI
SAP’s Customer Experience unit is pushing industry‑specific AI, tying CX tightly to ERP and supply‑chain data to deliver truly intelligent retail interactions. At NRF 2026 the company announced embedded AI for planning, fulfillment and commerce, and a partnership with N4XT for...
From Chatbot Interactions to Operational Agents - What Enterprise Deployments Reveal About AI Readiness Today
Enterprises are moving from chatbot‑style AI to autonomous agentic systems that can plan, execute, and evaluate tasks with minimal human input. Databricks’ State of AI Agents study of 20,000 firms shows this shift exposes gaps in data visibility, governance, and...
Cisco Live Amsterdam - How Real Madrid Soccer Team Shoots for the Goal of the Ultimate Connected Fan Experience
Cisco has deepened its partnership with Real Madrid, turning the Santiago Bernabéu into a fully‑connected venue. The alliance adds an AI‑ready data centre, a 100 Gbps backbone linking the stadium to Real Madrid City, and a campus‑wide Wi‑Fi 7 rollout. Club CIO...
Is Agentic Commerce Enterprise-Grade, or Not? Yes, Says Ayal Karmi - but It Needs Operational Rails
In early 2026 OpenAI and Google introduced the Agentic Commerce Protocol (ACP) and Universal Commerce Protocol (UCP), formalising AI‑driven checkout standards. nekuda positions itself as the enterprise‑grade bridge, providing secure payment rails that connect these protocols to merchant back‑ends. The...
From Operational Efficiency to Asset Performance - How Precision Drilling Used SAP S/4HANA to Turn Asset Data Into Operational Intelligence
Precision Drilling migrated to SAP S/4HANA starting in 2017, coupling the greenfield ERP rollout with a rigorous data‑governance program based on ISO 14224 standards. The shift replaced a heavily customized ECC landscape with standardized processes, master‑data hierarchies and role‑based Fiori apps,...
CIO Ron Linssen Replaces ERP Complexity with Low-Code Applications at Europe's Largest Tyre Distributor
Global Automotive Group, Europe’s largest tyre distributor, is replacing its five disparate ERP systems with a suite of low‑code applications built on OutSystems. CIO Ron Linssen opted for a big‑bang migration beginning in 2026 after a two‑year rollout that involved...
Dynatrace Perform 2026 - How Two Organizations Transformed Business Observability Into Strategic Advantage
At Dynatrace Perform 2026, Agos Ducato and FreedomPay demonstrated how observability can be turned into a strategic advantage by measuring customer experience rather than just system uptime. Agos instrumented its end‑to‑end loan‑application journey, raising digital‑signature success from 65% to 95% and cutting...
Acumatica Summit 2025 - SMB Customers Air Out Their Views on AI, Automation, and Data Quality
The Acumatica Summit 2026 highlighted that SMB customers prioritize business agility, real‑time data, and reliable automation over hype‑driven AI features. Attendees praised Acumatica’s record growth, low churn and its ability to serve as a single source of truth for complex,...
Seven Capabilities that Separate Modern Supply Chain Platforms From Legacy Tools
Supply chain leaders are confronting volatile markets, rising costs and looming recession, prompting a shift from legacy tools to cognitive platforms. A recent Blue Yonder report finds 82% cite outdated technology as a barrier, while 74% see AI already reshaping...
Freshworks Is Capturing the Mid-Market - but Can It Evolve From Workflow Automation to AI Governance?
Freshworks is leveraging its workflow‑automation roots to capture mid‑market organizations, now approaching $1 billion in annual recurring revenue. Its employee‑experience suite generates $480 million, growing 24%, while AI add‑ons are paid by 6,000 of its 75,000 customers. The company has broadened Freshservice...
Bringing a B2C Mindset to a B2B Challenge - Piyush Sagar Mishra, Twilio Head of Marketing Innovation and AI, Explains...
Twilio created the Head of Marketing Innovation and AI role for Piyush Sagar Mishra, leveraging his B2C background to re‑imagine B2B go‑to‑market. Mishra’s team built the MAISON framework—a trust‑first AI stack that combines a solid knowledge base, sandboxed models and agentic workflows....
Former Workplace From Facebook Engineers Launch AI Startup Slashwork to Banish Teamwork Slop
Former Facebook Workplace engineers have launched Slashwork, an AI‑first enterprise collaboration platform, announcing a $3.5 million seed round led by 20VC. The team, which includes ex‑Workplace leaders and investors such as former Slack CTO Cal Henderson and Intercom co‑founder Des Traynor,...
Standing at the Crossroads - PwC on the Difficulties of Getting Productivity Gains From Copilot
Microsoft reported 15 million paid seats for its 365 Copilot, roughly 3 % of the 450 million Office 365 subscribers. PwC, an early adopter, logged 49 million Copilot interactions between October and January, estimating two to six minutes saved per use. Despite a 200 % pipeline...
Technology Brings Flexibility to Workspace Group
Workspace Group, London’s largest provider of flexible offices, studios and light‑industrial units, is leveraging technology to enhance customer service and operational efficiency. After five years of leading its connectivity programme, Head of Technology Chris Boultwood oversaw the rollout of enterprise‑grade...
What I’d Say to Me Back Then – Build Relationships Before You Need Them, Says BlackLine’s Tammy Coley
Tammy Coley, BlackLine’s Chief Transformation Officer, traces her journey from EY auditor to finance leader at Cox Communications and now to a tech executive championing cloud‑finance automation. Her experience highlights the challenges of being a Black woman in a predominantly...
A Notable Development - Pegasystems Taps Into the Notes Replacement Market Opportunity
Pega announced Notes to Blueprint™, a specialized extension of its AI‑driven Blueprint platform aimed at modernizing legacy Lotus Notes applications. By leveraging assets from the recent Adopteq acquisition, the solution can analyze, extract, and re‑architect Notes databases into cloud‑native workflows....
Safety First as Insurance Firm Safety National Adopts Planful for FP&A
Safety National, a Tokio Marine specialty insurer, replaced its sprawling Excel‑based FP&A process with Planful’s cloud platform in early 2024. The new system, featuring the Spotlight add‑on, delivers real‑time data to Excel, PowerPoint and Word while maintaining a single source...
How Yorkshire Wildlife Trust Has Ditched Manual Expenses and Invoice Spreadsheets in Favor of Automated Workflows
Yorkshire Wildlife Trust, overseeing 45,000 members and 200 staff, saw turnover rise from £4 million to £12 million, straining its legacy on‑premise finance system. The charity replaced it with iplicit’s cloud accounting platform, automating expense entry, purchase‑order workflows and invoice approvals. The...
Making the Financial Case for a Data Streaming Platform in 2026
Enterprises are now pressured to operate at machine speed as AI reshapes expectations, making real‑time data streaming platforms (DSPs) a strategic necessity rather than a future upgrade. CFOs are urged to calculate the cost of doing nothing, since delays can...
SAP Cloud Revenues Rise on AI Boost - with More to Come, Says CEO Christian Klein
SAP reported a robust Q4, with total revenue reaching €9.68 billion and cloud revenue climbing 26% to €5.61 billion, driving full‑year cloud sales to €21.0 billion, up 23% YoY. CEO Christian Klein highlighted that over two‑thirds of Q4 cloud orders now embed business...
Acumatica Summit 2026 - Taking the Pulse of Cloud ERP, AI, and Customer Realities
Acumatica Summit 2026 highlighted the company’s AI‑first roadmap, unveiling a trial of an AI assistant that will reach general availability in the fall. The event emphasized that SMB customers want AI capabilities embedded in the platform without the burden of...
AI that Generates Gives Way to AI that Executes? Genpact Prepares for Autonomous Agents in the Enterprise
Genpact’s "Autonomy by Design" research finds enterprises are eager to move from "AI that generates" to "AI that executes," but only 12% feel prepared. Executives anticipate autonomous AI decision‑making in strategic functions within three years, yet integration complexity and workforce...
The Gen Z/Boomer Sales Conflict - Can AI Be a Generational Equalizer?
A new Clari‑Salesloft study of 2,000 U.S. sales leaders reveals a $56 billion productivity loss driven by generational conflict between Baby Boomers and Gen Z reps. Boomers cling to relationship‑first, in‑person selling, while Gen Z adopts digital‑first, AI‑heavy tactics, creating friction in communication,...
Digital Careers Report - Software Firms Tackle Talent Crunch Through Collaborative Resource Sharing
Software‑development firms are confronting a chronic talent crunch by creating cloud‑enabled, collaborative resource‑sharing networks. Over half of CTOs maintain a bench of engineers, yet 88% struggle to assess external talent and 66% cannot locate needed skills. Spyrosoft spearheaded the Polish...
CFOs and Accountants Are Calling the Shots when It Comes to AI Decision-Making, Says Sage Group CEO Stephen Hare. That...
Sage Group reported a 10% revenue increase to £674 million for the quarter ending 31 December, led by a 15% rise in its Business Cloud segment. CEO Stephen Hare highlighted early AI monetisation through the Sage Co‑Pilot bundle, but stressed that large‑scale...
Seeing Through the Marketing Data Mirage - and How to Avoid It!
DemandScience’s 2026 State of Performance Marketing reveals a pervasive "Marketing Data Mirage," where 99% of marketers rely on signals that don’t reflect real buyer intent. AI tools amplify the problem by producing generic, non‑data‑driven content that erodes brand distinction. The...
ThoughtSpot CEO - ‘Most AI Agents Are Confident Idiots’
ThoughtSpot CEO Ketan Karkhanis warned that most AI agents are "confident idiots" because they operate without a solid analytics foundation. He emphasized the need for a deterministic intelligence layer—its semantic layer that translates natural language into SQL—to avoid hallucinations. The...
Axos Bank’s Kevin Hearn Simplifies, Trains and Embraces AI
Axos Bank’s SVP Kevin Hearn has overhauled the bank’s technology stack, retiring legacy tools like SharePoint and K2 in favor of the OutSystems low‑code platform. The shift has accelerated application delivery to eight‑week cycles, delivering a 60% productivity boost and...