GOV.UK – Government Digital Service (GDS) Blog

How GDS and DWP Worked Together to Improve GOV.UK One Login

GOV.UK One Login now serves over 16.6 million users across 220 services, but traditional identity checks left many unable to access them. In February 2026 the Government Digital Service and the Department for Work and Pensions introduced Knowledge‑Based Verification questions using DWP data, offering a non‑app alternative for identity proof. Early data shows higher online verification success, expanding digital inclusion. The collaboration demonstrates how joined‑up government data can streamline public service access.