Horses for Sources (HFS Research)

Are Global Evaporation Centers Next? Your GCC Will Likely Be Agentified in 18 Months if Your Board Is Already...

Global Capability Centers (GCCs) have become the go‑to model for scaling back‑office work, but the rise of agentic AI is targeting the very repetitive tasks they perform. Analysts warn that within 18 months, boards will scrutinize GCC cost structures and may mandate automation, leading to rapid headcount reductions. The article proposes a shift from transaction factories to AI‑driven innovation engines, outlining a one‑year roadmap to survive. Early adopters that reskill talent and embed AI governance are positioned to retain strategic relevance.