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Skip Steward, VP and Chief Improvement Officer at Baptist Memorial Health Care, has spent the past thirteen years embedding a strategic A3 deployment process that organizes work around right care, right time, right place, and right cost. By drilling down to the simple question “What are we trying to accomplish?” he forces teams to clarify purpose before taking action. His team reinforces this with TWI Job Relations and humble inquiry, turning respect for people into an operational habit. The approach has already trimmed a two‑hour multidisciplinary patient review to a focused fifteen‑minute session, demonstrating measurable gains without relying on a single technology solution.
The piece uses Plato’s dialogue on writing to warn that AI can grant an appearance of wisdom while eroding genuine critical thought. It argues that unthinking adoption risks superficial productivity and misplaced trust. By comparing past technologies—writing, the printing press,...
William Harvey, a program manager and university professor, advocates a flexible, situational leadership style that adapts to ownership, coaching or sponsorship as needed. He stresses that teams must first agree a situation is a problem and rank its priority before...
