Naitiv Acquires Cloudworks and Inspira Systems to Launch AI-Native ServiceNow Consultancy

Why It Matters

By marrying deep ServiceNow expertise with AI, Naitiv offers insurers a scalable path to modernize legacy operations, potentially lowering costs and improving compliance. The move signals a shift toward specialized, AI‑centric consulting in a traditionally fragmented insurance tech landscape.

Key Takeaways

• Naitiv is first AI-native ServiceNow consultancy
• Focuses on P&C insurance AI transformation
• Acquired Cloudworks and Inspira Systems at launch
• Leadership includes former Thirdera executives
• Positions ServiceNow as orchestration layer for insurers

Pulse Analysis

The insurance industry is at a crossroads, juggling aging core platforms like Guidewire and Duck Creek while pressure mounts to adopt AI for underwriting, claims, and servicing. Traditional digital‑transformation firms often apply generic playbooks that fail to address the unique regulatory and operational complexities of property‑and‑casualty insurers. Naitiv’s AI‑native approach seeks to fill this gap by treating ServiceNow not just as a workflow tool but as the operating system that stitches together disparate systems, data sources, and AI models into a single, governed process.

Naitiv’s leadership brings decades of ServiceNow and insurance experience, notably from Thirdera and Travelers. This pedigree enables the firm to design modular, repeatable workflows that deliver measurable outcomes—such as reduced claim processing times and improved underwriting accuracy—while maintaining explainability and compliance. By acquiring Cloudworks and Inspira Systems, Naitiv instantly gains a foothold in the ServiceNow partner ecosystem, accelerating its ability to deliver end‑to‑end solutions for insurers seeking rapid AI adoption without the overhead of building custom integration layers.

For the broader market, Naitiv’s launch underscores a growing demand for niche consultancies that combine platform expertise with AI capabilities. As insurers confront rising operating costs and tighter regulatory scrutiny, the ability to orchestrate AI across legacy environments becomes a competitive differentiator. Naitiv’s model could inspire similar AI‑native partnerships across other verticals, accelerating the overall pace of enterprise AI integration and reshaping the consulting landscape.

Deal Summary

Naitiv, the first AI-native ServiceNow consultancy, announced its launch and the acquisition of ServiceNow partners Cloudworks and Inspira Systems. The acquisitions aim to accelerate AI-driven transformation for property‑and‑casualty insurers. The deal was announced on April 7 2026.