Temenos’ Isabelle Guis & Leda Glyptis on How Banks Are Investing in AI

Why It Matters

Accelerated AI adoption reshapes banking efficiency and risk management, making governance and executive buy‑in critical for competitive advantage.

Key Takeaways

• Banks increase tech spend despite economic and geopolitical uncertainty.
• 80% use data analytics to monitor customer reactions to events.
• 11% have deployed GenAI; 43% are actively piloting it.
• Only 42% have dedicated AI governance teams, slowing adoption.
• 79% of board members actively engage in AI projects.

Summary

The discussion centered on Temenos’ latest research revealing that banks are accelerating technology investments, especially in artificial intelligence, even as macro‑economic and geopolitical headwinds persist. Executives see AI as a strategic shield for customer protection, operational efficiency, and future‑proofing, prompting higher spend despite uncertainty.

Key data points include 80% of surveyed banks leveraging data analytics to gauge customer responses to regulatory and geopolitical shifts, while 11% have already deployed generative AI (GenAI) and another 43% are in active pilot phases. Adoption is driven by augmentation rather than replacement—90% view GenAI as a tool to enhance existing processes. However, only 42% have dedicated AI governance teams, and board involvement is unusually high, with 79% of directors participating and 99% of those actively engaged.

Notable remarks from Isabelle highlighted the senior‑level priority of AI, noting that “board members are actively engaged in AI projects” and that “the industry is still early‑stage with evolving guidelines.” She also emphasized the collaborative model Temenos is fostering, co‑designing solutions with clients to accelerate go‑to‑market timelines.

The implications are clear: banks that embed robust AI governance and partner closely with technology providers will likely outpace peers in delivering innovative, compliant services. The surge in AI spend, combined with heightened executive oversight, signals a rapid transformation of banking operations and customer experiences over the next few years.

Original Description

At TCF 2025, Leda Glyptis speaks with Isabelle Guis, CMO at Temenos, about how banks are investing in technology, data analytics, and generative AI.

They discuss research showing that banks are increasing tech investment despite global uncertainty, with many institutions actively exploring GenAI adoption, AI governance, and data-driven customer insights. The conversation also highlights how Temenos is working with banks through co-design and collaboration to shape the future of financial services.

Read the full interview on FF News :

https://ffnews.com/fintech-tv/event/event-videos-2025/temenos-community-forum-2025/temenos-isabelle-guis-talks-ai-bank-investment-co-design-with-leda-glyptis-at-tcf-2025/

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