Auto-Close Tickets only when AI Reply Succeeds
Any @Zendesk experts out there? We have a gen AI reply out there for @haveibeenpwned which attempts to answer a support question, but has a fallback for if it can’t. How can we automatically close the ticket if a reply is sent, but not when the fallback is sent? https://t.co/L3IOp63R3l
Read the Manual: Hidden Admin Paths Reveal Bypass
RTFM…. Literally I once was testing an older piece of software but didn’t have creds. Nothing available to me. Downloaded the manual and saw the url paths to the admin section. Plugged those in to my domain, one hit, boom 5k authorization...
Flagging Breach Data as Sensitive Prevents Harmful Doxing
Occasionally, someone takes issue with me flagging a data breach as "sensitive" such that the email addresses can't be publicly searched because they want to dox the users. That's a *really* bad idea, for many reasons: https://t.co/rEtQPHkxf7
Stay Anonymous When Using AI for Sensitive Queries
If you must, use AI tools with as much anonymity as possible. Ask your medical questions but anonymized and remove all personal details before submitting. OpenAI is increasingly the most interesting target for criminals, keep your account as boring and...