Failures Often Result From Weak Communication, Not Weak Processes

Summary

The episode explores how operational failures that appear to stem from flawed processes are often actually rooted in communication breakdowns. It explains that internal audits uniquely reveal these gaps by comparing documented procedures with real‑world practice, uncovering mismatched understandings, outdated SOPs, and unclear ownership. The hosts advise auditors to explicitly probe communication as a risk factor, interview for context, and label communication failures as root causes, while recommending SaaS tools for formalizing information flow and verification. Guest experts Prasant Prusty and Mahmad Aseef underscore the importance of structured communication infrastructure in maintaining resilient control environments.