General Informatics CEO Don Monistere On AI, Security, And The Future Of Managed Services

Why It Matters

The acquisition accelerates GI’s position as a full‑stack MSP that couples AI-driven automation with robust security, giving it a competitive edge in a market where clients demand both innovation and data protection.

Key Takeaways

• GI launched AI services in May 2023, now three years old
• Acquired IMS Solutions Group (~$10 M revenue) to broaden footprint in SC
• Combined firms target $50 M revenue, 200 employees across three states
• New CIO Brandon Myers will steer information management and AI integration

Pulse Analysis

General Informatics has been an early adopter of artificial intelligence in the managed services arena, rolling out its first AI‑powered offering just months after ChatGPT’s debut in 2023. By building a proprietary AI platform that layers large language models over client data, GI has moved beyond buzzwords to deliver concrete analytics and automation that improve operational efficiency for its customers. This proactive stance positions the firm ahead of many peers still experimenting with generative AI tools.

The recent acquisition of IMS Solutions Group, a South Carolina‑based MSP with roughly $10 million in annual revenue, reinforces GI’s growth strategy. IMS brings a complementary AI practice focused on platform sales and training, as well as a telco‑backed data‑center service portfolio. The merger fills a geographic gap, pushes GI’s top‑line toward $50 million, and adds Brandon Myers as chief information officer to harmonize information management, vendor relationships, and AI integration across the expanded client base.

Across the broader IT channel, MSPs are racing to embed AI while safeguarding data, a balance GI emphasizes through its “heavy security lean.” The consolidation trend, exemplified by GI’s ninth acquisition, reflects market pressure to offer end‑to‑end solutions that combine AI‑driven insights, automation, and rigorous cyber‑risk controls. As enterprises seek trusted partners to navigate AI’s promise and pitfalls, providers that can seamlessly blend these capabilities are likely to capture a larger share of the growing managed services market.